We performed a comparison between BMC Helix Discovery and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Accuracy and clarity are vastly improved for the service lines."
"It is a stable solution. The stability is okay."
"BMC Helix Discovery is very intuitive."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"A valuable feature concerns the ability to integrate with different solutions."
"The initial setup was quite easy."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"It is a scalable solution."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"A review of end of life data would be nice."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"There are certain limitations in the mapping feature of the solution."
"The license model could be more flexible and cheaper pricing."
"It would be nice to see more updates to the solution."
"The solution is definitely useful."
"Management of its own application infrastructure and integrations with other BMC tools."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy , ServiceNow Discovery and Qualys VMDR, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager. See our BMC Helix Discovery vs. SymphonyAI IT Service Management report.
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