Try our new research platform with insights from 80,000+ expert users

BMC Helix Discovery vs SymphonyAI IT Service Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Room For Improvement

No sentiment score available
Sentiment score
4.3
Users find SymphonyAI IT Service Management lacking in features and support, preferring more affordable alternatives like ManageEngine.
 

Valuable Features

No sentiment score available
Sentiment score
8.3
SymphonyAI IT Service Management enhances ITSM with remote access, automation, SLA tracking, and comprehensive asset management tools.
 

Stability Issues

No sentiment score available
Sentiment score
7.9
SymphonyAI IT Service Management is highly reliable and stable, consistently supporting over 10,000 users with no reported outages.
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
2nd
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
25
Ranking in other categories
No ranking in other categories
SymphonyAI IT Service Manag...
Ranking in IT Asset Management
17th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
5
Ranking in other categories
Help Desk Software (23rd), IT Service Management (ITSM) (25th)
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.7%, up from 8.3% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.6%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Shirish Kamalapurkar - PeerSpot reviewer
Very stable, fast, and powerful with valuable inventory management features
Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…
Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
816,660 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Energy/Utilities Company
8%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
16%
Manufacturing Company
13%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
I would rate the pricing around four out of ten. It is quite expensive.
What needs improvement with BMC Helix Discovery?
The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
What is your experience regarding pricing and costs for SummitAI IT Management Suite?
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
Summus IT Management Suite
 

Learn More

 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about BMC Helix Discovery vs. SymphonyAI IT Service Management and other solutions. Updated: October 2024.
816,660 professionals have used our research since 2012.