BMC Helix Discovery vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #2 with an average rating of 8.4, while SymphonyAI is ranked #15 with an average rating of 7.0. BMC holds a 8.8% mindshare in IAM, compared to SymphonyAI’s 1.8% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Helix Discovery

Read 25 BMC Helix Discovery reviews

2,547 Views
1,302 Comparison Views

87% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

337 Views
249 Comparison Views

100% willing to recommend

BMC Helix Discovery

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and BMC Helix Discovery are competing in IT service and asset management. BMC Helix Discovery stands out with superior features despite a higher cost.

Features: SymphonyAI IT Service Management is known for remote access capabilities, AI-driven chat box, and comprehensive asset lifecycle management. BMC Helix Discovery offers agentless discovery, advanced service mapping, and AI-driven insights.

Room for Improvement: SymphonyAI could improve its integration capabilities, incident resolution speed, and user interface design. BMC Helix Discovery might work on simplifying its setup process, enhancing the user interface, and reducing resource consumption.

Ease of Deployment and Customer Service: SymphonyAI provides a straightforward deployment with extensive support, ensuring quick integration. BMC Helix Discovery offers a more complex setup with detailed documentation and strong expert support.

Pricing and ROI: SymphonyAI IT Service Management is competitively priced with low initial costs, offering significant ROI. BMC Helix Discovery's higher pricing is justified by its comprehensive asset visibility and long-term operational insights.

To learn more, read our detailed BMC Helix Discovery vs. SymphonyAI IT Service Management Report (Updated: January 2025).

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (23rd), IT Service Management (ITSM) (23rd)

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.8%, up from 8.0% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.8%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Very stable, fast, and powerful with valuable inventory management features

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."

"Weekly reports to management really make our life simple."

"A valuable feature concerns the ability to integrate with different solutions."

"The solution is very stable and powerful."

"Accuracy and clarity are vastly improved for the service lines."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"BMC Helix Discovery is very intuitive."

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."

More BMC Helix Discovery pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

Cons

"BMC Helix Discovery needs more customization options."

"The solution is definitely useful."

"It would be nice to see more updates to the solution."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."

"BMC Helix Discovery is a bit tough to use and administer."

"The improvement I want to see is a reduction in duplicate records."

"The solution's scalability is an area with certain shortcomings where improvements are needed."

More BMC Helix Discovery cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"The licenses are very complex and quite costly."

"We have a perpetual license for the solution."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The licensing fee is very low."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"I rate the pricing an eight out of ten. All BMC products are expensive."

More BMC Helix Discovery pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

"We have a regular license."

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

I would rate the pricing around four out of ten. It is quite expensive.

See all answers

What needs improvement with BMC Helix Discovery?

The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Comparisons

ServiceNow vs BMC Helix Discovery

Compared 62% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 11% of the time

Device42 vs BMC Helix Discovery

Compared 8% of the time

BMC Remedy vs BMC Helix Discovery

Compared 6% of the time

Lansweeper vs BMC Helix Discovery

Compared 5% of the time

More BMC Helix Discovery Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 83% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

March 2025

Download BMC Helix Discovery product report

Buyer's Guide

IT Service Management (ITSM)

February 2025

Download SymphonyAI IT Service Management product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Summus IT Management Suite

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

January 2025

Free Report: BMC Helix Discovery vs. SymphonyAI IT Service Management

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