BMC Helix Discovery vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #2 with an average rating of 8.6, while SymphonyAI is ranked #15 with an average rating of 7.0. BMC holds a 8.9% mindshare in IAM, compared to SymphonyAI’s 1.7% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Helix Discovery

Read 25 BMC Helix Discovery reviews

2,700 Views
1,391 Comparison Views

87% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

356 Views
266 Comparison Views

100% willing to recommend

BMC Helix Discovery

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and BMC Helix Discovery are competing in IT service and asset management. BMC Helix Discovery stands out with superior features despite a higher cost.

Features: SymphonyAI IT Service Management is known for remote access capabilities, AI-driven chat box, and comprehensive asset lifecycle management. BMC Helix Discovery offers agentless discovery, advanced service mapping, and AI-driven insights.

Room for Improvement: SymphonyAI could improve its integration capabilities, incident resolution speed, and user interface design. BMC Helix Discovery might work on simplifying its setup process, enhancing the user interface, and reducing resource consumption.

Ease of Deployment and Customer Service: SymphonyAI provides a straightforward deployment with extensive support, ensuring quick integration. BMC Helix Discovery offers a more complex setup with detailed documentation and strong expert support.

Pricing and ROI: SymphonyAI IT Service Management is competitively priced with low initial costs, offering significant ROI. BMC Helix Discovery's higher pricing is justified by its comprehensive asset visibility and long-term operational insights.

To learn more, read our detailed BMC Helix Discovery vs. SymphonyAI IT Service Management Report (Updated: January 2025).

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (23rd), IT Service Management (ITSM) (25th)

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.9%, up from 8.1% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Very stable, fast, and powerful with valuable inventory management features

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."

"The solution is very stable and powerful."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."

"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"It is a scalable solution."

"Weekly reports to management really make our life simple."

More BMC Helix Discovery pros

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

Cons

"The solution is definitely useful."

"A review of end of life data would be nice."

"It would be nice to see more updates to the solution."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"We would like updates more often."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"There are certain limitations in the mapping feature of the solution."

More BMC Helix Discovery cons

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The solution offers yearly licenses."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The licenses are very complex and quite costly."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

More BMC Helix Discovery pricing and cost advice

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

17%

Energy/Utilities Company

Manufacturing Company

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

See all answers

What is your experience regarding pricing and costs for BMC Helix Discovery?

I would rate the pricing around four out of ten. It is quite expensive.

See all answers

What needs improvement with BMC Helix Discovery?

The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 63% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

Device42 vs BMC Helix Discovery

Compared 7% of the time

BMC Remedy vs BMC Helix Discovery

Compared 5% of the time

Lansweeper vs BMC Helix Discovery

Compared 4% of the time

More BMC Helix Discovery Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 81% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 19% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

February 2025

Download BMC Helix Discovery product report

Buyer's Guide

IT Service Management (ITSM)

January 2025

Download SymphonyAI IT Service Management product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Summus IT Management Suite

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

January 2025

Free Report: BMC Helix Discovery vs. SymphonyAI IT Service Management

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