Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
SummitAI IT Management Suite's project management and operational management features could be improved.
I would like them to add software inventory in the next release. We don't have that right now.
@Abhishek Bhosle I believe that is included with SummitAI Asset Management module.