Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
Practitioner - Service Management at Peristent Systems
Real User
Top 10
Jul 26, 2023
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
SummitAI IT Management Suite's project management and operational management features could be improved.
I would like them to add software inventory in the next release. We don't have that right now.
@Abhishek Bhosle I believe that is included with SummitAI Asset Management module.