We use the product for various modules, such as incident service requests, change management, problem management, IT asset management, and CMDB. We are exploring chatbot capabilities, which they will introduce in the next few months.
We're using it for remote access. We are also using it for call recording and logging calls. All our employees use this solution to log a call for any particular IT service.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.
We use the product for various modules, such as incident service requests, change management, problem management, IT asset management, and CMDB. We are exploring chatbot capabilities, which they will introduce in the next few months.
SummitAI IT Management Suite is mainly used for opening and resolving tickets and identifying incidents.
We're using it for remote access. We are also using it for call recording and logging calls. All our employees use this solution to log a call for any particular IT service.