We use the product for various modules, such as incident service requests, change management, problem management, IT asset management, and CMDB. We are exploring chatbot capabilities, which they will introduce in the next few months.
We're using it for remote access. We are also using it for call recording and logging calls. All our employees use this solution to log a call for any particular IT service.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.
We use the product for various modules, such as incident service requests, change management, problem management, IT asset management, and CMDB. We are exploring chatbot capabilities, which they will introduce in the next few months.
SummitAI IT Management Suite is mainly used for opening and resolving tickets and identifying incidents.
We're using it for remote access. We are also using it for call recording and logging calls. All our employees use this solution to log a call for any particular IT service.