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Lansweeper vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.5
Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.
Sentiment score
6.6
ServiceNow enhances efficiency and cost savings, providing ROI within a year, despite initial costs and adoption challenges.
It ended up being more cost-effective than BMC for the license we obtained.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
 

Customer Service

Sentiment score
5.1
Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.
Sentiment score
6.9
ServiceNow support is praised for responsiveness and resources but experiences mixed reviews due to delays and inconsistencies.
If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
6.7
Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.
Sentiment score
7.4
ServiceNow is scalable and effective for global operations, though performance issues and pricing concerns exist for some users.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.0
Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.
Sentiment score
7.7
ServiceNow is widely praised for its stability and reliability, with efficient support and minimal downtime, making it dependable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
 

Room For Improvement

Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.
ServiceNow needs to enhance user interface, licensing, support, integration, and analytics to improve user experience and satisfaction.
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
 

Setup Cost

Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.
ServiceNow is costly with complex licensing, requiring negotiation and flexibility, especially burdensome for small and regional businesses.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.
ServiceNow offers flexible customization, fast development, and strong integration, enhancing efficiency across IT, HR, and finance with robust reporting.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

Lansweeper
Ranking in IT Asset Management
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of Lansweeper is 9.9%, down from 12.1% compared to the previous year. The mindshare of ServiceNow is 19.3%, down from 26.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ServiceNow19.3%
Lansweeper9.9%
Other70.8%
IT Asset Management
 

Featured Reviews

MarcosCastro - PeerSpot reviewer
Efficient querying and reporting transform decision-making processes
One thing I wish Lansweeper could improve is to include software distribution features, which would allow me to push particular software components to specific computers. For example, if someone reported a missing EMR client, I could simply push it to their computer right away. Over the years, while we expanded from tracking around 5,000 to 6,000 computers, the licensing cost increased significantly, going from roughly $300 to about $2,500, which strained our budget as a non-profit healthcare organization. I also noted that while there were potentially useful additional features, I frequently found myself having to decline them due to tight budget constraints. Furthermore, improved integrated Windows patching that avoids switching systems would be beneficial, as I relied on Lansweeper for reports on unpatched computers but needed to use a different Microsoft tool to correct the issues.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
Government
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
 

Questions from the Community

What do you like most about Lansweeper?
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...
What is your experience regarding pricing and costs for Lansweeper?
It is quite cheap compared to other solutions, and the installation was very easy.
What needs improvement with Lansweeper?
I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Lansweeper vs. ServiceNow and other solutions. Updated: September 2025.
871,358 professionals have used our research since 2012.