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Freshservice vs Lansweeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Freshservice offers significant ROI benefits with improved efficiency, though costs and user management are concerns for some regions.
Sentiment score
3.5
Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.
It ended up being more cost-effective than BMC for the license we obtained.
 

Customer Service

Sentiment score
6.4
Freshservice support is responsive and professional, but users note occasional navigation issues and delays in problem resolution.
Sentiment score
5.1
Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.
 

Scalability Issues

Sentiment score
7.2
Freshservice offers scalable, cloud-based IT solutions with flexible licensing, though customization may be limited for larger enterprises.
Sentiment score
6.7
Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.
Freshservice is easy to use for scalability.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
 

Stability Issues

Sentiment score
8.1
Freshservice is stable and reliable, with minor glitches addressed efficiently, ensuring robust performance and high user satisfaction.
Sentiment score
7.0
Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
 

Room For Improvement

Freshservice faces issues with reporting, project management, customization, integration, asset management, support features, and performance for large users.
Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
There is no analytics from Lansweeper to understand that it is the same software but with a different version.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
 

Setup Cost

Freshservice provides transparent, flexible pricing options praised for competitiveness, though considered expensive by some, ideal for various enterprise solutions.
Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
 

Valuable Features

Freshservice offers incident management, automation, asset management, customization, scalability, ITIL compliance, with user engagement via Freshchat and APIs.
Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
 

Categories and Ranking

Freshservice
Ranking in IT Asset Management
6th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Project Management Software (9th), Cloud Management (15th), IT Service Management (ITSM) (5th)
Lansweeper
Ranking in IT Asset Management
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of Freshservice is 4.6%, up from 3.6% compared to the previous year. The mindshare of Lansweeper is 9.9%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
Lansweeper9.9%
Freshservice4.6%
Other85.5%
IT Asset Management
 

Featured Reviews

Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
MarcosCastro - PeerSpot reviewer
Efficient querying and reporting transform decision-making processes
One thing I wish Lansweeper could improve is to include software distribution features, which would allow me to push particular software components to specific computers. For example, if someone reported a missing EMR client, I could simply push it to their computer right away. Over the years, while we expanded from tracking around 5,000 to 6,000 computers, the licensing cost increased significantly, going from roughly $300 to about $2,500, which strained our budget as a non-profit healthcare organization. I also noted that while there were potentially useful additional features, I frequently found myself having to decline them due to tight budget constraints. Furthermore, improved integrated Windows patching that avoids switching systems would be beneficial, as I relied on Lansweeper for reports on unpatched computers but needed to use a different Microsoft tool to correct the issues.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
7%
University
7%
Educational Organization
7%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise3
Large Enterprise12
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
What do you like most about Lansweeper?
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...
What is your experience regarding pricing and costs for Lansweeper?
It is quite cheap compared to other solutions, and the installation was very easy.
What needs improvement with Lansweeper?
I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they...
 

Also Known As

Flint
No data available
 

Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Information Not Available
Find out what your peers are saying about Freshservice vs. Lansweeper and other solutions. Updated: September 2025.
869,832 professionals have used our research since 2012.