BMC Remedy vs Lansweeper comparison

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BMC Remedy

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Executive Summary

We performed a comparison between BMC Remedy and Lansweeper based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Remedy vs. Lansweeper Report (Updated: October 2024).

BMC Remedy vs. Lansweeper

October 2024

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Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

8th

Average Rating

8.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of Lansweeper is 12.7%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Bo Kennedy

Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises

A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"It includes features for automation, such as smart reporting capabilities."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

"The solution's technical support is good."

"It is a stable solution."

More BMC Remedy pros

"Lansweeper is very easy to use, and its technical support is very good."

"We've found the most value right now in the inventory of the equipment."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"The solution provides inventory information that is very important to our company."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

More Lansweeper pros

Cons

"The desktop technicians face some challenges with the solution."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"The solution is very expensive."

"The tool is very old."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"In BMC Remedy, integration is a problem and even APIs are not available."

More BMC Remedy cons

"It would be great if Lansweeper could combine security functions like vulnerability management."

"The feature to deploy software in endpoints needs to be improved."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"Lacks an end-to-end asset management tool."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"The help desk is not exactly its strong suit."

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The pricing is on the expensive side."

"I find the pricing to be reasonable."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"It is an expensive tool."

"The tool is expensive."

More BMC Remedy pricing and cost advice

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It actually costs some money in the long run because of the licensing model."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It is not high and it is fair according to the worth it offers."

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

47%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

11%

Computer Software Company

10%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...

What is your primary use case for BMC Remedy Asset Management?

I have worked a lot with the Discovery Solution and the CMDB.

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

It is not high and it is fair according to the worth it offers.

What needs improvement with Lansweeper?

The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...

BMC Helix Discovery vs BMC Remedy

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Compared 13% of the time

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Product Reports

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BMC Remedy

November 2024

Download Lansweeper product report

November 2024

Also Known As

Remedy Asset Management

No data available

Learn More

BMC

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Scripps Networks

Information Not Available