BMC Remedy vs Lansweeper comparison

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BMC Remedy

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and Lansweeper compete in the asset management solutions category. Lansweeper has the upper hand for small to mid-sized businesses due to cost-effectiveness and ease of use.

Features: BMC Remedy offers advanced CMDB capabilities, customizable service management, and comprehensive dashboards. Lansweeper provides agentless scanning, detailed inventory reports, and multi-platform support.

Room for Improvement: BMC Remedy could improve integration, simplify deployment, and enhance the user interface. Lansweeper requires better cloud functionality, improved security integration, and enhanced support services.

Ease of Deployment and Customer Service: BMC Remedy's deployment is complex, requiring significant resources, while Lansweeper offers straightforward on-premises deployment. BMC's customer service is generally positive but can improve in responsiveness, whereas Lansweeper's support is satisfactory with direct contact preferences.

Pricing and ROI: BMC Remedy comes with a higher pricing tier suitable for large enterprises, presenting complex pricing and high costs. Lansweeper's transparent and competitive pricing appeals to smaller organizations, providing significant ROI in asset management.

To learn more, read our detailed BMC Remedy vs. Lansweeper Report (Updated: July 2025).

BMC Remedy vs. Lansweeper

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

5th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of Lansweeper is 12.2%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is extremely user-friendly."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"It is a stable solution."

"The solution helps to manage the operational flow in our organization."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The solution's technical support is good."

"It includes features for automation, such as smart reporting capabilities."

More BMC Remedy pros

"We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"We've found the most value right now in the inventory of the equipment."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

"The solution provides inventory information that is very important to our company."

"The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets."

More Lansweeper pros

Cons

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"In BMC Remedy, integration is a problem and even APIs are not available."

"The solution must be flexible."

"The tool is very old."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

More BMC Remedy cons

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types."

"Lacks an end-to-end asset management tool."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"The feature to deploy software in endpoints needs to be improved."

"The help desk is not exactly its strong suit."

More Lansweeper cons

Pricing and Cost Advice

"BMC should decrease the pricing further."

"I find the pricing to be reasonable."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is on the expensive side."

"BMC Remedy is worth its price."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

More BMC Remedy pricing and cost advice

"It is not high and it is fair according to the worth it offers."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It actually costs some money in the long run because of the licensing model."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Government

11%

Educational Organization

11%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

What needs improvement with Lansweeper?

It is quite difficult to tell how Lansweeper can be improved, but we have encountered some problems correctly identifying product versions. For example, Lansweeper can scan 7-Zip version 7.2, but w...

BMC Helix Discovery vs BMC Remedy

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Compared 19% of the time

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Compared 11% of the time

Device42 vs Lansweeper

Compared 9% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

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Product Reports

BMC Remedy

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Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Scripps Networks

Information Not Available

BMC Remedy vs. Lansweeper