BMC Remedy vs Lansweeper comparison

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BMC Remedy

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and Lansweeper compete in the asset management solutions category. Lansweeper has the upper hand for small to mid-sized businesses due to cost-effectiveness and ease of use.

Features: BMC Remedy offers advanced CMDB capabilities, customizable service management, and comprehensive dashboards. Lansweeper provides agentless scanning, detailed inventory reports, and multi-platform support.

Room for Improvement: BMC Remedy could improve integration, simplify deployment, and enhance the user interface. Lansweeper requires better cloud functionality, improved security integration, and enhanced support services.

Ease of Deployment and Customer Service: BMC Remedy's deployment is complex, requiring significant resources, while Lansweeper offers straightforward on-premises deployment. BMC's customer service is generally positive but can improve in responsiveness, whereas Lansweeper's support is satisfactory with direct contact preferences.

Pricing and ROI: BMC Remedy comes with a higher pricing tier suitable for large enterprises, presenting complex pricing and high costs. Lansweeper's transparent and competitive pricing appeals to smaller organizations, providing significant ROI in asset management.

To learn more, read our detailed BMC Remedy vs. Lansweeper Report (Updated: January 2025).

BMC Remedy vs. Lansweeper

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

9th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 6.3%, down from 6.8% compared to the previous year. The mindshare of Lansweeper is 12.6%, up from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Bo Kennedy

Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises

A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

More BMC Remedy pros

"Provides good reports from every asset."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"We've found the most value right now in the inventory of the equipment."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"The solution provides inventory information that is very important to our company."

"Lansweeper is very easy to use, and its technical support is very good."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

More Lansweeper pros

Cons

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"The tool's GUI is an area of concern where improvements are required."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"The solution must be flexible."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"There are issues from a product functionality perspective."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"The upgrade process could be better. It would be a good improvement."

More BMC Remedy cons

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"Lacks an end-to-end asset management tool."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The feature to deploy software in endpoints needs to be improved."

"The help desk is not exactly its strong suit."

Pricing and Cost Advice

"The tool is expensive."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC should decrease the pricing further."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC Remedy is worth its price."

"The pricing is on the expensive side."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy pricing and cost advice

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It actually costs some money in the long run because of the licensing model."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"It is not high and it is fair according to the worth it offers."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

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Top Industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

Computer Software Company

Government

Computer Software Company

11%

Financial Services Firm

11%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...

What is your primary use case for BMC Remedy Asset Management?

In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.

What needs improvement with Lansweeper?

The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...

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Compared 20% of the time

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Compared 12% of the time

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Compared 11% of the time

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Product Reports

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BMC Remedy

December 2024

Download Lansweeper product report

January 2025

Also Known As

Remedy Asset Management

No data available

Learn More

BMC

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Scripps Networks

Information Not Available