BMC Remedy [EOL] vs Lansweeper comparison

BMC and Lansweeper are both solutions in the IT Asset Management category. BMC is ranked #5 with an average rating of 7.7, while Lansweeper is ranked #2 with an average rating of 8.4. BMC holds a 5.0% mindshare in IAM, compared to Lansweeper’s 10.2% mindshare. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of Lansweeper users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

1,724 Views
1,621 Comparison Views

91% willing to recommend

Lansweeper

Read 16 Lansweeper reviews

2,233 Views
2,211 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

Lansweeper

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and Lansweeper are products competing in the realm of IT service management and asset management. Lansweeper has the upper hand in asset management due to its ease of deployment and competitive pricing appealing to small and medium businesses.

Features: BMC Remedy [EOL] offers robust IT service management capabilities with comprehensive incident handling, a well-structured CMDB, and detailed reporting features. Lansweeper focuses on IT asset management, excelling in inventory discovery, agentless operations, and cloud integration, appealing particularly to SMEs.

Room for Improvement: BMC Remedy [EOL] could enhance user experience by simplifying complex configurations and improving integration capabilities, as well as speeding up support services. Lansweeper could expand its software deployment capabilities, refine cloud solutions, and enhance support interactions for better reporting customization.

Ease of Deployment and Customer Service: BMC Remedy [EOL] typically requires extensive configuration for on-premises deployment, aligning with large, complex environments. Its customer service is generally rated high despite variability due to indirect channels. Lansweeper, with its hybrid deployment options, is praised for ease of implementation and efficient direct support.

Pricing and ROI: BMC Remedy [EOL] is expensive, targeting large enterprises, aligning with its extensive capabilities. Its ROI is seen in long-term efficiency gains. Lansweeper offers competitive pricing, being especially attractive to SMEs with cost-effectiveness and flexibility through a per-device licensing model, providing immediate value via streamlined operations.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Ranking in IT Asset Management

5th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of Lansweeper is 10.2%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Lansweeper	10.2%
BMC Remedy	5.0%
Other	84.8%

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

Read full review

Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"It has a good peer sharing module."

"It is a stable solution."

"The solution helps us manage, escalate, and solve incidents."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

More BMC Remedy [EOL] pros

"The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets."

"We've found the most value right now in the inventory of the equipment."

"Lansweeper is very easy to use, and its technical support is very good."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"The benefits I have seen from using Lansweeper at the infrastructure level include licensing and optimization, the cost reduction and elimination of redundant tools reduced our needs, and this was particularly evident in the most recent project."

More Lansweeper pros

Cons

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"The upgrade process could be better. It would be a good improvement."

"The solution is very expensive."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"The UI is quite outdated."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

More BMC Remedy [EOL] cons

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"The support is an area that could improve. The support staff could be more knowledgeable."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"The help desk is not exactly its strong suit."

"Lacks an end-to-end asset management tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

More Lansweeper cons

Pricing and Cost Advice

"BMC should decrease the pricing further."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is on the expensive side."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"I find the pricing to be reasonable."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy [EOL] pricing and cost advice

"It is not high and it is fair according to the worth it offers."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It actually costs some money in the long run because of the licensing model."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

11%

Manufacturing Company

Computer Software Company

10%

Healthcare Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

See all answers

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

See all answers

What needs improvement with Lansweeper?

I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they...

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 56% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 17% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 10% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

More BMC Remedy [EOL] Competitors

ManageEngine IT Asset Management vs Lansweeper

Compared 36% of the time

ServiceNow Discovery vs Lansweeper

Compared 19% of the time

Device42 vs Lansweeper

Compared 10% of the time

Qualys VMDR vs Lansweeper

Compared 9% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

More Lansweeper Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

September 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

Lansweeper

September 2025

Download Lansweeper product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Lansweeper

Sample Customers

Scripps Networks

Information Not Available

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