Aug 21, 2014
Thank you everyone ... we have select Cherwell as their customer service seems to be on top of things... Will post a review soon enough
BMC Remedy and ServiceNow compete in the service management category, with ServiceNow having an upper hand due to its greater flexibility and customization capabilities.
Features: BMC Remedy shines in asset management with features like CMDB and dashboard reporting tailored for large enterprises. It provides extensive lifecycle handling and robust technical support. ServiceNow offers a flexible platform with customization possibilities and a wide range of pre-built applications such as change and incident management. Its cloud and mobile options offer added convenience.
Room for Improvement: BMC Remedy faces issues with complexity, an outdated UI, and limited customization. Integrations can be challenging, and significant training is often required. ServiceNow, despite its broad functionalities, can suffer system degradation from extensive customization. Its pricing and closed licensing model often receive criticism, and there is a need for enhanced reporting and third-party integration.
Ease of Deployment and Customer Service: BMC Remedy is ideal for on-premises deployment for organizations seeking high customization but presents complexity in setup and maintenance. ServiceNow supports cloud, hybrid, and on-premises deployment, offering scalability across various businesses. Both promise solid customer support, though ServiceNow's direct support is usually faster with a more engaged approach.
Pricing and ROI: BMC Remedy, priced for larger enterprises, is seen as costly but justified by its features. For smaller organizations, the cost can be prohibitive. ServiceNow, also premium-priced, offers functionalities that enhance efficiency and ROI with customizable workflows and scalability. Though both have complex licensing models, ServiceNow tends to deliver better ROI in dynamic environments.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
The return on investment is good when implementing for ourselves and for other clients.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
It is capable of vertical scaling with no issues.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
The price is reasonable.
ServiceNow's pricing can be justified if more functionality is required.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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