We performed a comparison between BMC Remedy and Snow License Manager based on real PeerSpot user reviews.
Find out in this report how the two License Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The solution offers some very good features."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution is extremely user-friendly."
"It includes features for automation, such as smart reporting capabilities."
"It's a scalable product."
"The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available."
"The product's initial setup phase is very easy."
"The tool is very old."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy's change management module needs enhancement."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required."
"The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support."
BMC Remedy is ranked 1st in License Management with 23 reviews while Snow License Manager is ranked 3rd in License Management with 2 reviews. BMC Remedy is rated 8.0, while Snow License Manager is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Snow License Manager writes "It is very easy to use, maintain and deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, ManageEngine IT Asset Management and BMC Track-It!, whereas Snow License Manager is most compared with . See our BMC Remedy vs. Snow License Manager report.
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