There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
BMC Remedy offers robust asset management with ticket creation, strong dashboards, and excellent scalability. Its automation features, including smart reporting, enhance efficiency in operations. Effective support for remote environments and seamless integration meet organizational needs. However, improvements in admin user-friendliness, intuitive dashboards, and data consistency are required. Faster support response times and enhancements in change management and network automation would benefit users, addressing the need for customization and improved scalability.
