BMC Remedy [EOL] pros and cons

BMC Remedy [EOL] excels in IT automation and smart reporting, offering standout asset discovery and robust service management features. While scalability and integration with various technologies are strong points, deployment and integration processes need improvement. Stability issues and costly pricing pose challenges, particularly for mid-market businesses. Customization lacks flexibility compared to competitors. Support enhancements are needed, focusing on response times and direct interactions with BMC. Despite challenges, it remains a reliable choice for organizations.