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BMC Remedy pros and cons

Vendor: BMC
3.9 out of 5
Badge Ranked 1
651 followers
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BMC Remedy Pros review quotes

RajuM - PeerSpot reviewer
Jul 12, 2023
There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
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SumitSrivastava1 - PeerSpot reviewer
May 29, 2024
The solution's technical support is good.
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Phanikumar Madiraju - PeerSpot reviewer
Jun 5, 2024
It is a stable solution.
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Buyer's Guide
BMC Remedy
November 2024
Free Report: BMC Remedy Reviews and More
Learn what your peers think about BMC Remedy. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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AmanSrivastava - PeerSpot reviewer
Oct 26, 2023
We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.
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Yousef Bayari - PeerSpot reviewer
May 6, 2022
It's a scalable product.
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Ismail Aboulezz - PeerSpot reviewer
Sep 13, 2024
The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities.
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reviewer2049825 - PeerSpot reviewer
Apr 4, 2024
The service management features are beneficial – very good.
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reviewer1261245 - PeerSpot reviewer
Aug 28, 2023
You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.
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Yousef Bayari - PeerSpot reviewer
Aug 6, 2020
It has a good peer sharing module.
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reviewer1709313 - PeerSpot reviewer
Mar 15, 2024
The product has excellent support for remote and hybrid environments.
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Show 10 more reviews (out of 30)
 

BMC Remedy Cons review quotes

RajuM - PeerSpot reviewer
Jul 12, 2023
One area that requires improvement is the prevention of duplicates or data inconsistencies in the system.
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SumitSrivastava1 - PeerSpot reviewer
May 29, 2024
The tool's GUI is an area of concern where improvements are required.
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Phanikumar Madiraju - PeerSpot reviewer
Jun 5, 2024
In BMC Remedy, integration is a problem and even APIs are not available.
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Buyer's Guide
BMC Remedy
November 2024
Free Report: BMC Remedy Reviews and More
Learn what your peers think about BMC Remedy. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
DOWNLOAD NOW
816,406 professionals have used our research since 2012.
AmanSrivastava - PeerSpot reviewer
Oct 26, 2023
There is room for improvement in terms of support.
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Yousef Bayari - PeerSpot reviewer
May 6, 2022
If a user isn't using an out-of-the-box configuration, it can get a bit complex.
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Ismail Aboulezz - PeerSpot reviewer
Sep 13, 2024
BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules.
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reviewer2049825 - PeerSpot reviewer
Apr 4, 2024
The upgrade process could be better. It would be a good improvement.
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reviewer1261245 - PeerSpot reviewer
Aug 28, 2023
The UI is quite outdated.
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Yousef Bayari - PeerSpot reviewer
Aug 6, 2020
Could be more user friendly for admins to manage.
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reviewer1709313 - PeerSpot reviewer
Mar 15, 2024
BMC Remedy's change management module needs enhancement.
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Show 10 more reviews (out of 30)

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Product Categories

Product Categories
IT Asset Management
License Management

Popular Comparisons

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ServiceNow vs BMC Remedy Logo
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Qualys VMDR vs BMC Remedy Logo
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