BMC Remedy vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while SymphonyAI is ranked #15 with an average rating of 7.0. BMC holds a 5.9% mindshare in IAM, compared to SymphonyAI’s 1.8% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,989 Views
1,031 Comparison Views

90% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

337 Views
249 Comparison Views

100% willing to recommend

BMC Remedy

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and SymphonyAI IT Service Management are competitors in the IT service management space, with SymphonyAI taking the lead due to its advanced capabilities despite BMC Remedy’s more favorable pricing.

Features: BMC Remedy offers comprehensive automation capabilities with efficient workflow management, intuitive dashboards, and a user-friendly interface. SymphonyAI features advanced analytics, AI-driven solutions, and a robust orchestration engine, providing superior insights and efficiencies.

Room for Improvement: BMC Remedy requires significant manual customization, lacks predefined templates, and involves a complex configuration process. SymphonyAI could improve by simplifying its deployment process, enhancing initial user guidance, and refining integration options with existing enterprise systems.

Ease of Deployment and Customer Service: BMC Remedy provides a streamlined deployment and responsive support, appealing to businesses seeking quick implementations. SymphonyAI has a more complex setup due to its advanced features but offers excellent customer service throughout the integration, making it beneficial in the long run.

Pricing and ROI: BMC Remedy has lower initial setup costs, making it suitable for budget-conscious organizations. SymphonyAI, despite higher upfront expenses, offers better long-term ROI by leveraging its innovative and performance-efficient features.

To learn more, read our detailed BMC Remedy vs. SymphonyAI IT Service Management Report (Updated: March 2025).

Buyer's Guide

BMC Remedy vs. SymphonyAI IT Service Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

License Management (1st)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (23rd), IT Service Management (ITSM) (23rd)

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.9%, down from 7.1% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.8%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The service management features are beneficial – very good."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"It includes features for automation, such as smart reporting capabilities."

More BMC Remedy pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"The upgrade process could be better. It would be a good improvement."

"The tool is very old."

"Could be more user friendly for admins to manage."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"The UI is quite outdated."

More BMC Remedy cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"I find the pricing to be reasonable."

"BMC Remedy is worth its price."

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"It is an expensive tool."

"With the product, you can either go for a yearly or a perpetual licensing model."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

More BMC Remedy pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Educational Organization

45%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 74% of the time

BMC Helix Discovery vs BMC Remedy

Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 6% of the time

Snow License Manager vs BMC Remedy

Compared 6% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 82% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Remedy

March 2025

Download BMC Remedy product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download SymphonyAI IT Service Management product report

Also Known As

Remedy Asset Management

Summus IT Management Suite

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Scripps Networks

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Remedy vs. SymphonyAI IT Service Management

March 2025

Free Report: BMC Remedy vs. SymphonyAI IT Service Management

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