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BMC Remedy vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Ranking in License Management
6th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 5.7%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
Anil  Rao - PeerSpot reviewer
Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing
We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution helps to manage the operational flow in our organization."
"The discovery feature of BMC Remedy has been very valuable."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"It is a stable solution."
"The product has excellent support for remote and hybrid environments."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
"The technical support is great."
 

Cons

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The tool's GUI is an area of concern where improvements are required."
"In BMC Remedy, integration is a problem and even APIs are not available."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The upgrade process could be better. It would be a good improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"Responses from ManageEngine should be faster."
"The asset management tool is costly."
"The engineering area needs improvement."
 

Pricing and Cost Advice

"The tool is expensive."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC should decrease the pricing further."
"I find the pricing to be reasonable."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"Its price is reasonable, but I wish it was lower."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
Financial Services Firm
11%
Computer Software Company
9%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing is good. We have plans to buy the licenses and work with the whole solution. The solution is highly recommended. I rate it ten out of ten.
 

Also Known As

Remedy Asset Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
TRA
Find out what your peers are saying about BMC Remedy vs. ManageEngine IT Asset Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.