Try our new research platform with insights from 80,000+ expert users

BMC Remedy vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
BMC Remedy improves efficiency significantly, reducing task time from 24 to 3 hours, but high costs in Greece limit adoption.
No sentiment score available
 

Customer Service

Sentiment score
6.2
BMC Remedy's customer service is generally satisfactory but criticized for slow response times and variable ticket resolution quality.
Sentiment score
5.9
ManageEngine IT Asset Management support receives positive ratings but needs faster response times and better partner support.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
ManageEngine IT Asset Management shows scalability potential, with considerations for database growth and possible cloud migration for future needs.
 

Stability Issues

No sentiment score available
Sentiment score
7.8
ManageEngine IT Asset Management is stable but some users face agent connection issues, particularly during upgrades.
 

Room For Improvement

Enhancements needed for better non-discoverable asset management, automation, technician licensing, reporting, and reliable upgrade processes in ManageEngine IT Asset Management.
 

Setup Cost

BMC Remedy's high cost and complex licensing may deter smaller businesses, but larger firms value its comprehensive features.
ManageEngine IT Asset Management offers reasonable pricing, aligning with market standards, ensuring high customer satisfaction and intent to expand.
 

Valuable Features

ManageEngine IT Asset Management offers comprehensive device management, enhancing asset visibility, financial integration, and operational efficiency.
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Ranking in License Management
6th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 6.6%, down from 6.7% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 6.1%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
Anil  Rao - PeerSpot reviewer
Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing
We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
824,067 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
Financial Services Firm
13%
Computer Software Company
9%
Healthcare Company
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...
What is your primary use case for BMC Remedy Asset Management?
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What needs improvement with ManageEngine IT Asset Management?
Responses from ManageEngine should be faster. We also need to explore automated asset lifecycle management and integration with AI for asset management. Including features that automatically update...
 

Also Known As

Remedy Asset Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
TRA
Find out what your peers are saying about BMC Remedy vs. ManageEngine IT Asset Management and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.