BMC Remedy vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while ManageEngine is ranked #10 with an average rating of 9.0. BMC holds a 6.3% mindshare in IAM, compared to ManageEngine’s 6.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy

Read 33 BMC Remedy reviews

2,042 Views
1,074 Comparison Views

90% willing to recommend

ManageEngine IT Asset Manag...

Read 5 ManageEngine IT Asset Management reviews

895 Views
751 Comparison Views

100% willing to recommend

BMC Remedy

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and ManageEngine IT Asset Management are competitive solutions in IT asset management. ManageEngine IT Asset Management is often preferred for its user-friendly features and efficiency.

Features: BMC Remedy includes advanced incident management, change tracking, and robust reporting tools. ManageEngine IT Asset Management provides efficient asset tracking, automated monitoring, and easy integration capabilities.

Room for Improvement: BMC Remedy could benefit from simplified deployment and a more intuitive user interface. It requires manual configuration and customization, which can be time-consuming. ManageEngine IT Asset Management could enhance its capabilities in handling complex incidents and providing more comprehensive reporting tools. Additionally, further development in automation integration would be beneficial.

Ease of Deployment and Customer Service: BMC Remedy has a complex deployment process but offers comprehensive support services. ManageEngine IT Asset Management is easier to deploy and praised for its quick customer service response times.

Pricing and ROI: BMC Remedy demands a higher initial setup cost but provides favorable ROI for large-scale deployments due to its extensive functionalities. ManageEngine IT Asset Management offers a more competitive pricing structure with lower initial costs and swift ROI, making it attractive for smaller to medium-sized enterprises.

To learn more, read our detailed BMC Remedy vs. ManageEngine IT Asset Management Report (Updated: January 2025).

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

January 2025

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

10th

Ranking in License Management

6th

Average Rating

9.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 6.3%, down from 6.8% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 6.3%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution helps us manage, escalate, and solve incidents."

"The product has excellent support for remote and hybrid environments."

"It's a scalable product."

"The service management features are beneficial – very good."

"The solution's technical support is good."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The incident management console is available out of the box."

"The discovery feature of BMC Remedy has been very valuable."

More BMC Remedy pros

"The technical support is great."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The auto-discovery feature has helped us a lot."

Cons

"In BMC Remedy, integration is a problem and even APIs are not available."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The upgrade process could be better. It would be a good improvement."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"Maybe the network automation aspects need improvement."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"Could be more user friendly for admins to manage."

More BMC Remedy cons

"The engineering area needs improvement."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The asset management tool is costly."

"Responses from ManageEngine should be faster."

Pricing and Cost Advice

"The pricing is on the expensive side."

"The tool is expensive."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"It is an expensive tool."

"I find the pricing to be reasonable."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC should decrease the pricing further."

More BMC Remedy pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

12%

Healthcare Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...

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What is your primary use case for BMC Remedy Asset Management?

In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about ManageEngine IT Asset Management?

In my opinion, it is the MDM; patch management and deployment are the valuable features.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing is reasonable for our company.

See all answers

What needs improvement with ManageEngine IT Asset Management?

Responses from ManageEngine should be faster. We also need to explore automated asset lifecycle management and integration with AI for asset management. Including features that automatically update...

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 81% of the time

BMC Helix Discovery vs BMC Remedy

Compared 10% of the time

Snow License Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 72% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 8% of the time

Axonius vs ManageEngine IT Asset Management

Compared 6% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

Freshservice vs ManageEngine IT Asset Management

Compared 3% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

BMC Remedy

December 2024

Download BMC Remedy product report

Buyer's Guide

IT Asset Management

January 2025

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Learn More

BMC

ManageEngine

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

Sample Customers

Scripps Networks

TRA

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

January 2025

Free Report: BMC Remedy vs. ManageEngine IT Asset Management

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.