BMC Remedy vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while ManageEngine is ranked #10 with an average rating of 8.8. BMC holds a 6.2% mindshare in IAM, compared to ManageEngine’s 6.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy

Read 33 BMC Remedy reviews

2,012 Views
1,057 Comparison Views

90% willing to recommend

ManageEngine IT Asset Manag...

Read 7 ManageEngine IT Asset Management reviews

908 Views
766 Comparison Views

100% willing to recommend

BMC Remedy

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and ManageEngine IT Asset Management are competitive solutions in IT asset management. ManageEngine IT Asset Management is often preferred for its user-friendly features and efficiency.

Features: BMC Remedy includes advanced incident management, change tracking, and robust reporting tools. ManageEngine IT Asset Management provides efficient asset tracking, automated monitoring, and easy integration capabilities.

Room for Improvement: BMC Remedy could benefit from simplified deployment and a more intuitive user interface. It requires manual configuration and customization, which can be time-consuming. ManageEngine IT Asset Management could enhance its capabilities in handling complex incidents and providing more comprehensive reporting tools. Additionally, further development in automation integration would be beneficial.

Ease of Deployment and Customer Service: BMC Remedy has a complex deployment process but offers comprehensive support services. ManageEngine IT Asset Management is easier to deploy and praised for its quick customer service response times.

Pricing and ROI: BMC Remedy demands a higher initial setup cost but provides favorable ROI for large-scale deployments due to its extensive functionalities. ManageEngine IT Asset Management offers a more competitive pricing structure with lower initial costs and swift ROI, making it attractive for smaller to medium-sized enterprises.

To learn more, read our detailed BMC Remedy vs. ManageEngine IT Asset Management Report (Updated: January 2025).

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

10th

Ranking in License Management

6th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 6.2%, down from 6.9% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 6.4%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The solution helps to manage the operational flow in our organization."

"It is a stable solution."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The solution is extremely user-friendly."

"The product has excellent support for remote and hybrid environments."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

More BMC Remedy pros

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"This is a very stable solution."

"The auto-discovery feature has helped us a lot."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The technical support is great."

"It's very smart. I use it with minimal adjustments needed."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

More ManageEngine IT Asset Management pros

Cons

"The UI is quite outdated."

"The interface is obsolete."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"There are issues from a product functionality perspective."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"In BMC Remedy, integration is a problem and even APIs are not available."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

More BMC Remedy cons

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"Responses from ManageEngine should be faster."

"The asset management tool is costly."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"BMC Remedy is worth its price."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"It is an expensive tool."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"With the product, you can either go for a yearly or a perpetual licensing model."

"I find the pricing to be reasonable."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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838,713 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

49%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

12%

Healthcare Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...

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What is your primary use case for BMC Remedy Asset Management?

In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about ManageEngine IT Asset Management?

In my opinion, it is the MDM; patch management and deployment are the valuable features.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing is reasonable for our company.

See all answers

What needs improvement with ManageEngine IT Asset Management?

I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field. It requires some development to be better, more comfortable, and usable, enhancing c...

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 77% of the time

BMC Helix Discovery vs BMC Remedy

Compared 10% of the time

Snow License Manager vs BMC Remedy

Compared 5% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 72% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 8% of the time

Axonius vs ManageEngine IT Asset Management

Compared 6% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

BMC Helix Discovery vs ManageEngine IT Asset Management

Compared 3% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

BMC Remedy

February 2025

Download BMC Remedy product report

Buyer's Guide

ManageEngine IT Asset Management

February 2025

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Scripps Networks

TRA

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

January 2025

Free Report: BMC Remedy vs. ManageEngine IT Asset Management

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