ManageEngine IT Asset Management vs ServiceNow comparison

ManageEngine IT Asset Manag...

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and ManageEngine IT Asset Management are competitive products in IT asset management. ServiceNow appears to have an upper hand in data integration and automation capabilities, while ManageEngine stands out for its cost-effectiveness and extensive feature set.

Features: ServiceNow offers strengths in automation, reporting, and IT service management integration, supporting efficient workflows. ManageEngine IT Asset Management is known for comprehensive asset tracking, detailed reporting, and easy-to-use functionality.

Room for Improvement: ServiceNow may benefit from reducing onboarding time and cost, enhancing initial setup simplicity, and improving customer support responsiveness. ManageEngine could improve by expanding integration capabilities for complex IT environments, enhancing automation features, and simplifying user interface design for broader usability.

Ease of Deployment and Customer Service: ServiceNow provides a cloud-based solution with high customization and requires significant initial configuration, leading to a longer deployment time. ManageEngine's architecture is less complex, allowing quicker deployment and offers more responsive customer service support.

Pricing and ROI: ServiceNow typically has higher initial costs that may be justified by long-term automation efficiencies. ManageEngine offers a budget-friendly setup with a quick ROI by delivering a comprehensive feature set without incurring additional costs.

To learn more, read our detailed ManageEngine IT Asset Management vs. ServiceNow Report (Updated: April 2025).

ManageEngine IT Asset Management vs. ServiceNow

April 2025

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Helped 848,716 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

8th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

License Management (5th)

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

217

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 6.7%, up from 3.5% compared to the previous year. The mindshare of ServiceNow is 22.6%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"It's very smart. I use it with minimal adjustments needed."

"The technical support is great."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"This is a very stable solution."

"The auto-discovery feature has helped us a lot."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

More ManageEngine IT Asset Management pros

"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."

"It's a very low-code platform, and it's simple. The user experience is also really good."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"I recommend ServiceNow due to its stability and good security."

"SPM and ITSM features are the most helpful."

"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."

More ServiceNow pros

Cons

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The engineering area needs improvement."

"The asset management tool is costly."

More ManageEngine IT Asset Management cons

"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."

"The customization that we are doing for the needs of our organization are difficult to do and could be improved."

"Direct support from ServiceNow is not very good. Most of the support comes from partners, and customers heavily rely on them."

"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."

"The user interface for accessing assistance sometimes disconnects."

"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."

"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."

"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."

More ServiceNow cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"This is a pretty expensive product, so the licensing could be better."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"ServiceNow is an expensive solution."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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848,716 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ManageEngine IT Asset Management?

In my opinion, it is the MDM; patch management and deployment are the valuable features.

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The tool is very affordable, with no hidden charges, and support is included in the licensing cost.

What needs improvement with ManageEngine IT Asset Management?

I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements. An auto-translati...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Lansweeper vs ManageEngine IT Asset Management

Comparisons

Compared 67% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

BMC Remedy vs ManageEngine IT Asset Management

Compared 5% of the time

Axonius vs ManageEngine IT Asset Management

Compared 5% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 4% of the time

More ManageEngine IT Asset Management Competitors

BMC Helix ITSM vs ServiceNow

Compared 8% of the time

Microsoft Power Apps vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

ManageEngine IT Asset Management

April 2025

Download ManageEngine IT Asset Management product report

Download ServiceNow product report

March 2025

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

TRA

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow