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Device42 vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
5.9
ManageEngine IT Asset Management support receives positive ratings but needs faster response times and better partner support.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
ManageEngine IT Asset Management shows scalability potential, with considerations for database growth and possible cloud migration for future needs.
 

Stability Issues

No sentiment score available
Sentiment score
7.8
ManageEngine IT Asset Management is stable but some users face agent connection issues, particularly during upgrades.
 

Room For Improvement

Enhancements needed for better non-discoverable asset management, automation, technician licensing, reporting, and reliable upgrade processes in ManageEngine IT Asset Management.
 

Setup Cost

Device42's pricing is generally affordable but varies, with scalability concerns for large organizations, costing $10,000 to $100,000 annually.
ManageEngine IT Asset Management offers reasonable pricing, aligning with market standards, ensuring high customer satisfaction and intent to expand.
 

Valuable Features

ManageEngine IT Asset Management offers comprehensive device management, enhancing asset visibility, financial integration, and operational efficiency.
 

Categories and Ranking

Device42
Ranking in IT Asset Management
6th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Configuration Management Databases (2nd), IP Address Management (IPAM) Tools (3rd), Data Center Infrastructure Management (3rd)
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
5
Ranking in other categories
License Management (6th)
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of Device42 is 6.0%, down from 6.3% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 6.1%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Krishna Gopal Singh - PeerSpot reviewer
Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management
Its price needs to be improved. It is more expensive than some of the other tools out there. Their support is good, but their knowledge base should be better. There should be a common area where we can search and find solutions for our queries or issues. We don't always need to raise a ticket with the Device42 support team. Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical.
Anil  Rao - PeerSpot reviewer
Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing
We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Government
8%
Financial Services Firm
13%
Computer Software Company
9%
Healthcare Company
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Device42?
Based on the use case for Device42, I found the solution a bit expensive. However, when you look at the support and the industry standards, Device42 was on par with the industry. Device42 is a litt...
What needs improvement with Device42?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What needs improvement with ManageEngine IT Asset Management?
Responses from ManageEngine should be faster. We also need to explore automated asset lifecycle management and integration with AI for asset management. Including features that automatically update...
 

Overview

 

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
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Find out what your peers are saying about Device42 vs. ManageEngine IT Asset Management and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.