ManageEngine IT Asset Management pros and cons

4.4 out of 5

6 reviews
100% willing to recommend

490 followers

Pros & Cons summary

ManageEngine IT Asset Management offers features like auto-discovery, MDM, and patch management that users find valuable, along with effective license expiration tracking and financial integration. Custom templates aid in asset and budget tracking, but users face challenges with non-discoverable assets and high costs. While technical support is praised, response times and engineering areas need improvement, and a premium technician license is desired for comprehensive feature access.

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Prominent pros & cons

PROS

Auto-discovery feature greatly aids users in management tasks.

Technical support receives high praise.

MDM, patch management, and deployment are valuable features.

ManageEngine IT Asset Management assists with managing warranty periods, license expiration, and integrates with finance systems.

Custom templates enhance asset tracking, budgeting, and warranty management.

CONS

There should be a better way to manage non-discoverable assets, especially for managing them within a warehouse environment.

The tool should allow project managers to reallocate items internally instead of relying on separate spreadsheets.

It is considered costly.

Responses from ManageEngine should be faster.

A premium technician license that includes all suites is needed to avoid purchasing separate licenses for each feature.

ManageEngine IT Asset Management Pros review quotes

Abdul Hakim

System Engineer at Corporate Projukti Limited

Jan 21, 2025

It's very smart. I use it with minimal adjustments needed.

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Abrar Hussain Khan

Technology Lead at GMG

Nov 29, 2024

The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively.

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Rakesh Saini

Head of IT at a computer software company with 11-50 employees

May 31, 2021

The auto-discovery feature has helped us a lot.

Find out what your peers are saying about ManageEngine, Lansweeper, ServiceNow and others in IT Asset Management. Updated: January 2025.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

Nov 14, 2024

ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing.

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Milind Samant

Sr. Administrator at GEP Worldwide

Jul 14, 2022

The technical support is great.

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Christian-Torres

Desktop Engineer at Arcade TI

Apr 13, 2023

In my opinion, it is the MDM; patch management and deployment are the valuable features.

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ManageEngine IT Asset Management Cons review quotes

Abdul Hakim

System Engineer at Corporate Projukti Limited

Jan 21, 2025

It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction.

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Abrar Hussain Khan

Technology Lead at GMG

Nov 29, 2024

It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature.

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Rakesh Saini

Head of IT at a computer software company with 11-50 employees

May 31, 2021

The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit.

Find out what your peers are saying about ManageEngine, Lansweeper, ServiceNow and others in IT Asset Management. Updated: January 2025.

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832,138 professionals have used our research since 2012.

Anil Rao

Vice President Delivery & Operations at Rezilyens

Nov 14, 2024

Responses from ManageEngine should be faster.