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ManageEngine IT Asset Management pros and cons

Vendor: ManageEngine
4.4 out of 5
491 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ManageEngine IT Asset Management's auto-discovery feature significantly aids in asset tracking.
Technical support is highly effective.
Valuable features include MDM, patch management, and deployment.
Guarantee and warranty management, license tracking, and system integration enhance functionality.
Custom templates improve asset, budget, and warranty tracking.

CONS

ManageEngine IT Asset Management needs improvement in managing non-discoverable assets, particularly for teams handling diverse hardware varieties.
The cost of ManageEngine IT Asset Management is high.
Responses from ManageEngine need to be faster.
It requires development to improve user experience and usability.
There is a need for features like barcode scanning and first-time user guides.
 

ManageEngine IT Asset Management Pros review quotes

Abdul  Hakim - PeerSpot reviewer
Jan 21, 2025
It's very smart. I use it with minimal adjustments needed.
AK
Nov 29, 2024
The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively.
RS
May 31, 2021
The auto-discovery feature has helped us a lot.
Learn what your peers think about ManageEngine IT Asset Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
CP
Feb 17, 2025
The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets.
Anil  Rao - PeerSpot reviewer
Nov 14, 2024
ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing.
MS
Jul 14, 2022
The technical support is great.
CT
Apr 13, 2023
In my opinion, it is the MDM; patch management and deployment are the valuable features.
 

ManageEngine IT Asset Management Cons review quotes

Abdul  Hakim - PeerSpot reviewer
Jan 21, 2025
It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction.
AK
Nov 29, 2024
It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature.
RS
May 31, 2021
The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit.
Learn what your peers think about ManageEngine IT Asset Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
CP
Feb 17, 2025
I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements.
Anil  Rao - PeerSpot reviewer
Nov 14, 2024
Responses from ManageEngine should be faster.
MS
Jul 14, 2022
The asset management tool is costly.
CT
Apr 13, 2023
The engineering area needs improvement.