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ManageEngine IT Asset Management pros and cons

Vendor: ManageEngine
4.5 out of 5
489 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Auto-discovery feature greatly assists users.
Technical support provided is excellent.
MDM, patch management, and deployment are valuable features.
Manages guarantee and warranty periods, tracks license expirations, and integrates with finance systems.
Allows custom templates for effective tracking of assets, budgets, warranties, and expiries.

CONS

Management of non-discoverable assets needs improvement, particularly for use in warehouse environments.
The asset management tool is considered costly.
Engineering capabilities require further development.
Response times from ManageEngine should be faster.
A premium technician license should include all suites to eliminate the need for separate licenses.
 

ManageEngine IT Asset Management Pros review quotes

AK
Nov 29, 2024
The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively.
RS
May 31, 2021
The auto-discovery feature has helped us a lot.
Anil  Rao - PeerSpot reviewer
Nov 14, 2024
ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing.
Find out what your peers are saying about ManageEngine, Lansweeper, ServiceNow and others in IT Asset Management. Updated: December 2024.
824,067 professionals have used our research since 2012.
MS
Jul 14, 2022
The technical support is great.
CT
Apr 13, 2023
In my opinion, it is the MDM; patch management and deployment are the valuable features.
 

ManageEngine IT Asset Management Cons review quotes

AK
Nov 29, 2024
It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature.
RS
May 31, 2021
The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit.
Anil  Rao - PeerSpot reviewer
Nov 14, 2024
Responses from ManageEngine should be faster.
Find out what your peers are saying about ManageEngine, Lansweeper, ServiceNow and others in IT Asset Management. Updated: December 2024.
824,067 professionals have used our research since 2012.
MS
Jul 14, 2022
The asset management tool is costly.
CT
Apr 13, 2023
The engineering area needs improvement.