ManageEngine IT Asset Management vs Spiceworks comparison

ManageEngine IT Asset Manag...

Read 48 Spiceworks reviews

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87% willing to recommend

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Executive SummaryUpdated on Dec 18, 2024

Spiceworks and ManageEngine IT Asset Management are competing products in the IT asset management category. ManageEngine seems to have the upper hand due to its extensive features and strong return on investment, making it a more complete package despite a higher cost.

Features: Spiceworks offers network monitoring, help desk integration, and community support. ManageEngine IT Asset Management provides asset tracking, software compliance, and advanced reporting capabilities, which are more robust and comprehensive for organizations needing detailed insights.

Room for Improvement: Spiceworks could improve its inventory accuracy and user interface design. It also lacks advanced reporting capabilities. ManageEngine could enhance its cost efficiency, simplify its interface, and provide more flexible licensing options.

Ease of Deployment and Customer Service: Spiceworks is known for straightforward deployment and a supportive online community, ideal for small to medium enterprises. ManageEngine offers flexible deployment options, including cloud and on-premise, with dedicated technical support, suiting larger enterprises.

Pricing and ROI: Spiceworks is appreciated for its low setup cost and high ROI for smaller businesses. ManageEngine, while more expensive upfront, offers a strong ROI through comprehensive features and scalability, making it worthwhile for businesses prioritizing advanced asset management.

To learn more, read our detailed ManageEngine IT Asset Management vs. Spiceworks Report (Updated: January 2025).

ManageEngine IT Asset Management vs. Spiceworks

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

10th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

License Management (6th)

Spiceworks

Ranking in IT Asset Management

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (15th), IT Infrastructure Monitoring (39th)

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 6.4%, up from 3.4% compared to the previous year. The mindshare of Spiceworks is 2.8%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Fernando Cezario

Level 2 Support at Tigs

Allows for separate accounts for different enterprises, enabling efficient management of computers across various sites and clients

One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution through the RCM, which is both good and bad. While I preferred the old, on-premise version, the current cloud option requires less technical expertise for deployment. However, I'm unsure if everyone is comfortable with this transition, and it's a significant factor in our continued use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is great."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The auto-discovery feature has helped us a lot."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"This is a very stable solution."

"It's very smart. I use it with minimal adjustments needed."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

More ManageEngine IT Asset Management pros

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The most valuable features are the inventory and personalization."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The solution is easy to use and easy to manage."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"Spiceworks is generic and free."

"Tickets by e-mail, with actions by hastag."

More Spiceworks pros

Cons

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The engineering area needs improvement."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"Responses from ManageEngine should be faster."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The asset management tool is costly."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

More ManageEngine IT Asset Management cons

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"The SNMP sniffer requires a lot of work to get right."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"I am unable to provide suggestions for improvement at this moment."

"Sometimes, it can be difficult to integrate what you need."

More Spiceworks cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"It's free."

"The product is free! Get it now."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Healthcare Company

10%

Computer Software Company

Government

Computer Software Company

16%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ManageEngine IT Asset Management?

In my opinion, it is the MDM; patch management and deployment are the valuable features.

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing is reasonable for our company.

What needs improvement with ManageEngine IT Asset Management?

I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field. It requires some development to be better, more comfortable, and usable, enhancing c...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Product Reports

ManageEngine IT Asset Management

February 2025

Download ManageEngine IT Asset Management product report

Download Spiceworks product report

January 2025

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

TRA

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino