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ManageEngine IT Asset Management vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.8
Spiceworks provides high ROI by offering free proactive monitoring, enhancing customer satisfaction with minimal financial investment and resource use.
 

Customer Service

Sentiment score
5.9
ManageEngine IT Asset Management support receives positive ratings but needs faster response times and better partner support.
Sentiment score
7.4
Spiceworks support is praised for knowledgeable service and community forums, despite limited formal channels and unresolved issues.
 

Scalability Issues

Sentiment score
7.9
ManageEngine IT Asset Management shows scalability potential, with considerations for database growth and possible cloud migration for future needs.
No sentiment score available
 

Stability Issues

Sentiment score
7.8
ManageEngine IT Asset Management is stable but some users face agent connection issues, particularly during upgrades.
Sentiment score
6.5
Spiceworks is stable for most, but large installations may face crashes, slowdowns, and disruptions, needing server improvements.
 

Room For Improvement

Enhancements needed for better non-discoverable asset management, automation, technician licensing, reporting, and reliable upgrade processes in ManageEngine IT Asset Management.
Spiceworks needs improvements in monitoring, performance, reporting, user interface, and automation to meet enterprise expectations.
 

Setup Cost

ManageEngine IT Asset Management offers reasonable pricing, aligning with market standards, ensuring high customer satisfaction and intent to expand.
Spiceworks offers free IT solutions ideal for SMBs, with community support and customization benefits despite lacking paid support.
 

Valuable Features

ManageEngine IT Asset Management offers comprehensive device management, enhancing asset visibility, financial integration, and operational efficiency.
Spiceworks provides free, user-friendly IT management with features like help desk, inventory, remote monitoring, and community support for SMBs.
 

Categories and Ranking

ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
5
Ranking in other categories
License Management (6th)
Spiceworks
Ranking in IT Asset Management
11th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Infrastructure Monitoring (40th)
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 6.1%, up from 3.2% compared to the previous year. The mindshare of Spiceworks is 2.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Anil  Rao - PeerSpot reviewer
Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing
We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…
Hassan Zia - PeerSpot reviewer
Good low-cost service desk system, but lacks in automation workflows and categorization
One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Healthcare Company
8%
Real Estate/Law Firm
7%
Computer Software Company
17%
Financial Services Firm
10%
University
9%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What needs improvement with ManageEngine IT Asset Management?
Responses from ManageEngine should be faster. We also need to explore automated asset lifecycle management and integration with AI for asset management. Including features that automatically update...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
 

Overview

 

Sample Customers

TRA
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about ManageEngine IT Asset Management vs. Spiceworks and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.