BMC Remedy and IFS Cloud Platform compete in the enterprise IT solutions category. BMC Remedy has the upper hand in managing complex environments while IFS Cloud emphasizes flexibility across industries.
Features: BMC Remedy offers smart reporting for asset management, a robust CMDB structure, and automation tools ideal for managing complex environments. IFS Cloud Platform provides industry-specific workflows, a service-oriented architecture, and an adaptive service catalog suitable for various business processes.
Room for Improvement: BMC Remedy needs enhancements in integration ease, workflow simplification, and user interface to be on par with modern solutions. IFS Cloud Platform could benefit from improved customization ease, better user experience, and clearer documentation.
Ease of Deployment and Customer Service: BMC Remedy is mainly an on-premises solution, making it resource-intensive to deploy. IFS Cloud offers hybrid and public cloud options, making deployment more flexible. IFS generally receives better feedback for support quality, though response speed could improve.
Pricing and ROI: BMC Remedy has a complex licensing model, which may discourage smaller enterprises, but offers significant functionality. IFS Cloud has a competitive pricing structure with flexible licensing, appealing to medium and large enterprises. Both solutions provide operational streamlining for ROI, with IFS being more efficient in tailored applications.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
The price is reasonable.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
There are fewer fields on the user screen compared to other products.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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