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BMC Remedy vs IFS Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
BMC Remedy improves efficiency significantly, reducing task time from 24 to 3 hours, but high costs in Greece limit adoption.
Sentiment score
5.7
IFS Cloud users saw a 4.5x ROI in 18 months, with full benefits realized in two to three years.
 

Customer Service

Sentiment score
6.2
BMC Remedy's customer service is generally satisfactory but criticized for slow response times and variable ticket resolution quality.
Sentiment score
6.1
IFS Cloud support is responsive in Australia, but regional inconsistencies and speed issues highlight need for improved communication.
 

Scalability Issues

No sentiment score available
Sentiment score
7.7
IFS Cloud Platform is scalable, adaptable, and suitable for complex organizations, but core modifications and updates can be challenging.
 

Stability Issues

No sentiment score available
Sentiment score
8.2
IFS Cloud Platform is praised for its stability and reliability, with few unplanned outages and rare performance issues.
 

Room For Improvement

IFS Cloud Platform requires improvements in usability, integration, pricing, customization, mobile compatibility, AI integration, support, and documentation.
 

Setup Cost

BMC Remedy's high cost and complex licensing may deter smaller businesses, but larger firms value its comprehensive features.
IFS Cloud Platform offers competitive pricing with flexible licensing, best purchased directly due to partner training limitations.
 

Valuable Features

IFS Cloud Platform users appreciate its customizable, adaptive features, intuitive interface, and seamless integration across finance, CRM, and warehouse management.
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in IT Asset Management
8th
Ranking in License Management
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
CRM (12th), Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (8th), ERP (9th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), IT Service Management (ITSM) (6th)
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 6.6%, down from 6.7% compared to the previous year. The mindshare of IFS Cloud Platform is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
Patrick Abi Habib - PeerSpot reviewer
I like the connectivity and interfaces, but the reporting could be more user-friendly
IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.
report
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
Computer Software Company
19%
Manufacturing Company
10%
Government
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...
What is your primary use case for BMC Remedy Asset Management?
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
The solution's reporting tools still require improvement. The current functionality could be more user-friendly and flexible, which can lead to increased reliance on service partners for custom cha...
 

Also Known As

Remedy Asset Management
IFS Applications, Assyst, IFS Cloud
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Find out what your peers are saying about BMC Remedy vs. IFS Cloud Platform and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.