IFS Cloud Platform Reviews

Vendor: IFS

3.9 out of 5

30 reviews
87% willing to recommend

2,453 followers

What is IFS Cloud Platform?

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

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IFS Cloud Platform is the #1 ranked solution in top Field Service Management solutions, #2 ranked solution in top Enterprise Asset Management (EAM) solutions, #2 ranked solution in top License Management solutions, #4 ranked solution in top Local Government CRM solutions, #5 ranked solution in top IT Service Management (ITSM) solutions, #7 ranked solution in top Customer Experience Management solutions, #7 ranked solution in top Help Desk Software, #7 ranked solution in top Activity Based Costing Software, #7 ranked solution in top IT Asset Management solutions, #9 ranked solution in top ERP solutions, and #11 ranked solution in top CRM solutions. PeerSpot users give IFS Cloud Platform an average rating of 7.8 out of 10. Based on the analysis of the 30 most recent IFS Cloud Platform reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). IFS Cloud Platform is most commonly compared to SAP ERP: IFS Cloud Platform vs SAP ERP. IFS Cloud Platform is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

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Featured reviews

Patrick Abi Habib

IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees

IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Troy Zeleznik

ERP Systems Analyst at a manufacturing company with 1,001-5,000 employees

The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud. They've significantly changed the user interface and how the entire package is presented to both tech users and regular end users. They've gone to a thin client instead of their own client. There doesn't seem to be a focus on some of the maintenance and technical areas that users like me would use from the IT point of view. These are areas that I've only seen in demonstrations. In version 10, which we're using now, everything is in good shape.

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IFS Cloud Platform mindshare

Product category:

As of November 2024, the mindshare of IFS Cloud Platform in the ERP category stands at 2.4%, down from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

IFS Cloud Platform excels in a user-friendly interface, flexible customization, and strong integration capabilities. Pricing matrix and warehouse functionality offer advanced operational management. The service catalog and CMDB enhance service management. Financial and reporting modules provide robust analytics. REST APIs and dashboards facilitate integration and decision-making. Users appreciate its adaptability and modern approach, enabling quick adjustments and efficient workflows across industries. Maintenance and CRM integration streamline operations, emphasizing IFS Cloud's responsiveness to user needs.

"The platform is reliable and stable."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"A high level of ERP can be handled in IFS."

Room for Improvement

IFS Cloud Platform needs improvement in areas such as usability, reporting tools, workflow design, and end-user interface. Pricing and technical support could be better. Integration with other platforms remains complex and adaptability to mobile devices is limited. Users face challenges with customization and user training. Documentation needs enhancement, and certain industry-specific features like IoT and blockchain are desired. Responsiveness for post-implementation support requires improvement, and administrative tasks remain cumbersome.

"The solution's reporting tools still require improvement."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Customization needs to be improved."

ROI

Organizations found substantial benefits with IFS Cloud Platform. They experienced improved financial reporting and achieved a 4.5x return on investment within 18 months. ROI was recognized though viewed as long-term, emerging notably after two to three years as businesses aligned with the platform. Initial costs, including potential consultancy, were noted. Some quick gains were observed, yet more significant returns appeared later. Some entities do not have precise data on ROI.

Pricing

IFS Cloud Platform pricing is user-based, allowing access to all modules, with negotiation upfront for cost efficiency. It's designed for large enterprises, positioned competitively against SAP, and Oracle, and offers flexible licensing plans. Initial costs may seem high, but the investment justifies through scalability and comprehensive system features. Licensing covers all features annually without hidden fees, yet future expansion and support entail additional costs. Smaller organizations might find pricing less feasible due to comprehensive feature scope.

"The product is reasonably priced."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"We pay for a license to use the solution, which is not very expensive."

Popular Use Cases

IFS Cloud Platform is used by various organizations for diverse purposes such as IT and business service management, ERP consolidation, enterprise asset management, and manufacturing. Companies utilize it for finance, HR, supply chain, aerospace defense, customer service, and precision manufacturing. It supports shared service centers, process efficiency, digital transformation, and integrations with systems like Azure and NetSuite. The platform is key for managing service engagements, projects, and optimizing manufacturing schedules with AI capabilities.

Service and Support

Customers indicate that IFS Cloud Platform's local Australian support is effective, but international support experiences delays. Customization takes time due to offshore development. Technical assistance varies; some rates it highly, while others suggest improvements. Documentation is strong, but interaction delays with tech teams exist. Speed and responsiveness vary depending on issue severity. Some find the North American and Sri Lanka support reliable, though persistent issues with response times and communication exist in other regions.

Deployment

Users found IFS Cloud Platform's setup varying in complexity. Pre-configured versions required additional adjustments. Some felt it straightforward, needing only vendor support initially. Complexity often arose from user-related delays or outdated systems. While Agile methodology simplified it for some, cross-functionality added difficulty. Deployment time differed based on client needs, taking several months on average. Familiarity with IFS eased future configurations, though initial assistance was essential for effective implementation.

Scalability

IFS Cloud Platform is praised for its scalability, with many noting its ability to support diverse company sizes and user volumes. It accommodates complex requirements with flexibility in adding features and resources, both on-premises and cloud. Some mention challenges related to core modifications and incremental updates. Rated highly, it is used widely, even by large organizations, but some users see room for improvement in handling certain scale-ups.

Stability

IFS Cloud Platform is considered stable by many, with frequent ratings of eight or nine out of ten. Users mention rare crashes and reliable performance. Some stability issues have been attributed to client-side management rather than the platform itself. Upgrades and custom developments are typically handled well, with downtime usually limited to scheduled updates. Newer versions like version 10 show improvements. Stability might vary depending on infrastructure and internal systems of those using the platform.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IFS Cloud Platform Buyer's Guide for additional reliable information.