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IFS Cloud Platform vs Infor CloudSuite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
8.3
Infor CloudSuite increased productivity and satisfaction, delaying a $7M expansion and earning a solid investment rating of 8/10.
 

Customer Service

Sentiment score
5.9
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
6.1
Infor CloudSuite support is responsive but struggles with customizations, with effectiveness varying by region due to partner involvement.
Here in Portugal, there's no direct support from Infor.
 

Scalability Issues

Sentiment score
7.7
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
7.8
Infor CloudSuite offers scalability, seamless integration, and adaptability, benefiting businesses of all sizes, though hardware limits can occur.
 

Stability Issues

Sentiment score
8.2
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
7.5
Infor CloudSuite is stable with 99.99% uptime, affected by client customizations and connectivity, appreciated for regular updates.
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Infor CloudSuite needs enhanced documentation, IoT integration, distribution, financial reporting, pricing, planning, support, and external compatibility.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Infor CloudSuite is costly but comprehensive, with pricing from $80,000 annually; discounts depend on usage and user count.
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Infor CloudSuite enhances manufacturing with efficient scheduling, automation, analytics, and flexibility, boosting processing speed and collaboration.
There are fewer fields on the user screen compared to other products.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
12th
Ranking in ERP
9th
Ranking in Enterprise Asset Management (EAM)
2nd
Ranking in Local Government CRM
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
31
Ranking in other categories
Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (8th), Activity Based Costing Software (7th), IT Asset Management (7th), IT Service Management (ITSM) (6th), License Management (2nd)
Infor CloudSuite
Ranking in CRM
14th
Ranking in ERP
13th
Ranking in Enterprise Asset Management (EAM)
3rd
Ranking in Local Government CRM
5th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
Product Configuration and Quoting (4th), Warehouse Management (2nd), Cloud HCM (6th), Financial Close Software (2nd)
 

Mindshare comparison

As of February 2025, in the ERP category, the mindshare of IFS Cloud Platform is 2.4%, up from 2.4% compared to the previous year. The mindshare of Infor CloudSuite is 1.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Brendan Fisher - PeerSpot reviewer
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.
S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
10%
Government
7%
Construction Company
7%
Computer Software Company
13%
Educational Organization
12%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
The solution's reporting tools still require improvement. The current functionality could be more user-friendly and flexible, which can lead to increased reliance on service partners for custom cha...
What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
 

Also Known As

IFS Applications, Assyst, IFS Cloud
SyteLine
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
PRIDE Industries
Find out what your peers are saying about IFS Cloud Platform vs. Infor CloudSuite and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.