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IFS Cloud Platform vs Infor CloudSuite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
IFS Cloud support is responsive in Australia, but regional inconsistencies and speed issues highlight need for improved communication.
No sentiment score available
Infor CloudSuite support is mixed, efficient yet inconsistent, with challenges in complex issues and regional-specific requirements like taxation.
 

Room For Improvement

Sentiment score
4.5
IFS Cloud Platform requires improvements in usability, integration, pricing, customization, mobile compatibility, AI integration, support, and documentation.
Sentiment score
4.4
Infor CloudSuite needs better documentation, integration, reporting, flexibility in customization, simplified quality management, and improved support services.
 

Scalability Issues

Sentiment score
8.6
IFS Cloud Platform is scalable, adaptable, and suitable for complex organizations, but core modifications and updates can be challenging.
Sentiment score
8.0
Infor CloudSuite offers strong scalability, supporting growth and integration for diverse enterprises, though hardware challenges exist for some users.
 

Setup Cost

No sentiment score available
IFS Cloud Platform offers competitive pricing with flexible licensing, best purchased directly due to partner training limitations.
No sentiment score available
Infor CloudSuite costs $82,000 to $150,000 annually, with discounts for large licenses, but remains costly for smaller companies.
 

Stability Issues

Sentiment score
8.2
IFS Cloud Platform is praised for its stability and reliability, with few unplanned outages and rare performance issues.
Sentiment score
8.6
Infor CloudSuite shows 99.99% stability, reliant on connectivity, with updates ensuring reliability, though customizations can affect performance.
 

Valuable Features

Sentiment score
8.2
IFS Cloud Platform users appreciate its customizable, adaptive features, intuitive interface, and seamless integration across finance, CRM, and warehouse management.
Sentiment score
7.7
Infor CloudSuite enhances efficiency with superior scheduling, performance, financial management, and advanced analytics, surpassing SAP's capabilities in manufacturing.
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
11th
Ranking in ERP
9th
Ranking in Enterprise Asset Management (EAM)
2nd
Ranking in Local Government CRM
4th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
30
Ranking in other categories
Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (7th), Activity Based Costing Software (7th), IT Asset Management (7th), IT Service Management (ITSM) (5th), License Management (2nd)
Infor CloudSuite
Ranking in CRM
20th
Ranking in ERP
14th
Ranking in Enterprise Asset Management (EAM)
3rd
Ranking in Local Government CRM
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
14
Ranking in other categories
Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (4th)
 

Mindshare comparison

As of November 2024, in the ERP category, the mindshare of IFS Cloud Platform is 2.4%, down from 2.5% compared to the previous year. The mindshare of Infor CloudSuite is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Patrick Abi Habib - PeerSpot reviewer
I like the connectivity and interfaces, but the reporting could be more user-friendly
IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.
S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
report
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
10%
Government
7%
Construction Company
7%
Computer Software Company
15%
Educational Organization
13%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
The solution's reporting tools still require improvement. The current functionality could be more user-friendly and flexible, which can lead to increased reliance on service partners for custom cha...
What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
 

Also Known As

IFS Applications, Assyst, IFS Cloud
SyteLine
 

Learn More

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Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
PRIDE Industries
Find out what your peers are saying about IFS Cloud Platform vs. Infor CloudSuite and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.