We performed a comparison between IFS Cloud Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"The solution overall is very versatile and flexible, especially compared to other products."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Individual user profiles that can be configured as templates to minimize data entry."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"It has more extensive features as compared to the other competitors."
"Good stable and scalable solution."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"Data in reports and dashboards are easily accessible."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The solution needs to improve its documentation and user-friendliness."
"Aspects of HR and payroll could be better."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"There were initial difficulties when I started using the application."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The product’s standard user experience is not the best."
"Integration capabilities can improve."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"I have a problem with the way the solution's price is calculated."
"It's too complicated and there are too many options."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The setup was time-consuming and required a lot of internal resources."
"The user interface for accessing assistance sometimes disconnects."
IFS Cloud Platform is ranked 6th in IT Service Management (ITSM) with 29 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IFS Cloud Platform is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and SAP S/4HANA Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our IFS Cloud Platform vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors, best Help Desk Software vendors, and best IT Asset Management vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
