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BMC Remedy vs Device42 comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
License Management (1st)
Device42
Ranking in IT Asset Management
8th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Configuration Management Databases (3rd), IP Address Management (IPAM) Tools (4th), Data Center Infrastructure Management (4th)
 

Mindshare comparison

As of January 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 6.3%, down from 6.8% compared to the previous year. The mindshare of Device42 is 6.4%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
Krishna Gopal Singh - PeerSpot reviewer
Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management
Its price needs to be improved. It is more expensive than some of the other tools out there. Their support is good, but their knowledge base should be better. There should be a common area where we can search and find solutions for our queries or issues. We don't always need to raise a ticket with the Device42 support team. Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The discovery feature of BMC Remedy has been very valuable."
"The incident management console is available out of the box."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It includes features for automation, such as smart reporting capabilities."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"The way the solution’s automatic IT asset discovery and inventory functionality works is you set up a discovery job, then you can schedule it to run. I schedule all of the runs daily at different times so nothing is interfering with anything else. It's nice to know that you can set up the scan, schedule it, and sit back. You can check them every day and make sure everything ran, making sure nothing had errors, then you're good to go. Anything new is going to automatically be discovered, which is nice. It takes some of the stress off because you don't have to know, "If this team opened new servers, we need make sure now it will automatically pick them up." It is one less thing to worry about. It gathers a lot of data points."
"The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager."
"The import/export for bulk operations is a valuable and good feature."
"The REST API abilities enables us to run scripts that pull information from our servers about software, storage, etc. Anything we need is pushed through REST API to the Device42 server and reflected in the report it generates."
"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."
"The most valuable feature was the ability to look up the different assets and see the different attributes that each one has, as well as being able to compare them to other assets."
"The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want."
 

Cons

"Maybe the network automation aspects need improvement."
"Continuous improvement is recommended."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"In BMC Remedy, integration is a problem and even APIs are not available."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"There are issues from a product functionality perspective."
"The solution is very expensive."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical."
"My biggest problem with the product is the upgrades. First, we have to do them manually and second, not this last time but the time before that, we actually had to build a new VM to deploy the solution again. We had to back it up and then restore it to the new version. That was inconvenient."
"The product must provide AI features."
"Configuring rPDUs in the data center for Device42 required us to add multiple discovery jobs. The rPDUs were referred to the ISPDUs and daisy-chained. They would automatically assign a unique SMP port, but Device42 didn't allow SMP ranges, so we had to create a discovery job for each rPDU individually. We submitted a feature request to mitigate that."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
 

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC Remedy is worth its price."
"It is an expensive tool."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"BMC should decrease the pricing further."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The pricing is on the expensive side."
"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."
"We pay $100,000 per year."
"The product cost is low. It is quite cheap."
"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."
"Our licensing costs are on a yearly basis."
"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."
report
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Top Industries

By visitors reading reviews
Educational Organization
48%
Financial Services Firm
8%
Computer Software Company
8%
Government
6%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...
What is your primary use case for BMC Remedy Asset Management?
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What is your experience regarding pricing and costs for Device42?
Based on the use case for Device42, I found the solution a bit expensive. However, when you look at the support and the industry standards, Device42 was on par with the industry. Device42 is a litt...
What needs improvement with Device42?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
 

Comparisons

 

Also Known As

Remedy Asset Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Find out what your peers are saying about BMC Remedy vs. Device42 and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.