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BMC Remedy vs Device42 comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
License Management (1st)
Device42
Ranking in IT Asset Management
9th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Configuration Management Databases (3rd), IP Address Management (IPAM) Tools (5th), Data Center Infrastructure Management (6th)
 

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.9%, down from 7.1% compared to the previous year. The mindshare of Device42 is 6.3%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
Krishna Gopal Singh - PeerSpot reviewer
Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management
Its price needs to be improved. It is more expensive than some of the other tools out there. Their support is good, but their knowledge base should be better. There should be a common area where we can search and find solutions for our queries or issues. We don't always need to raise a ticket with the Device42 support team. Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The service management features are beneficial – very good."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The REST API abilities enables us to run scripts that pull information from our servers about software, storage, etc. Anything we need is pushed through REST API to the Device42 server and reflected in the report it generates."
"The solution is agentless."
"Previously, our company had a lot of issues keeping track of all the data centers and the inventory, as well as the purchase orders. All of these were managed by other tools. The good thing about Device42 is that it can be used for all this together. We don't need to spend time checking many other tools and files."
"The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well."
"Device42 has everything in one place and links it altogether. This helps when you need to figure out where things are going wrong, where things are happening, or how everything is linked together."
"I like the tool's agentless discovery feature. The tool configures the devices based on the documentation provided. I am also impressed with its auto-discovery feature. The tool also keeps on tracking and finds whatever is in the environment."
"The solution's agentless approach to asset discovery is very important for us because installing agents on physical or virtual devices is not easy in our company. We have to escalate these kinds of things to different levels of security. Not having to install agents makes it easy for us."
"It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."
 

Cons

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"There are issues from a product functionality perspective."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"BMC Remedy's change management module needs enhancement."
"The solution must be flexible."
"The upgrade process could be better. It would be a good improvement."
"Continuous improvement is recommended."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map."
"It was hard to know which assets I'd already looked at because if I looked up another asset with a similar name, they would still pop up. I would have to make sure I was looking at the right asset. The search function should be improved."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."
"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"The breadth and depth of the solution's discovery of IT asset information means the system does most of the work, but they need to work on improving the database discovery part, especially for Oracle Exadata."
 

Pricing and Cost Advice

"BMC Remedy is worth its price."
"BMC should decrease the pricing further."
"The tool is expensive."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The pricing is on the expensive side."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"It is an expensive tool."
"We pay $100,000 per year."
"The product cost is low. It is quite cheap."
"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."
"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."
"Our licensing costs are on a yearly basis."
"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."
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Top Industries

By visitors reading reviews
Educational Organization
45%
Financial Services Firm
8%
Computer Software Company
8%
Government
6%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What needs improvement with Device42?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
What is your primary use case for Device42?
I use the solution for physical assets management, IT management, and application dependency mapping.
 

Comparisons

 

Also Known As

Remedy Asset Management
No data available
 

Overview

 

Sample Customers

Scripps Networks
Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Find out what your peers are saying about BMC Remedy vs. Device42 and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.