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Qualys VMDR and BMC Remedy [EOL] compete in the IT management software category. Qualys VMDR appears to have the upper hand due to its advanced automated capabilities, thorough vulnerability management, and policy compliance features.
Features: Qualys VMDR is known for its automatic detection capabilities, cloud-based solution, and continuous monitoring. BMC Remedy [EOL] offers asset management, detailed reporting dashboards, and customization options.
Room for Improvement: Qualys VMDR could enhance its reporting, asset tagging, and integration, and improve technical support. BMC Remedy [EOL] could benefit from better integration, more intuitive user interfaces, and tackling data duplication issues.
Ease of Deployment and Customer Service: Qualys VMDR is flexible in deployment across cloud and on-premises with varied customer service experiences. BMC Remedy [EOL] is mostly on-premises with generally satisfactory customer service, although some find support script-based.
Pricing and ROI: Qualys VMDR is seen as expensive but justified by its robust features and positive ROI for mid to large businesses. BMC Remedy [EOL] is also costly, offering good ROI for large enterprises with its comprehensive asset management and service capabilities.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
We saw a return on investment through significant savings in time, money, and resources.
We usually get on calls with tech support, and they are very helpful.
The technical support provided by Qualys is pretty good.
When reaching out via email, they reply quickly.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
Qualys VMDR's scalability is good, and the customer support is good.
Qualys VMDR is stable.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
One area where Qualys VMDR can be improved is the missing feature for deploying agents for over 1,000 assets, as we need to do it manually.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
The price is reasonable.
Qualys offers better pricing and is feature-packed compared to other tools.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
Qualys VMDR's continuous monitoring capabilities help us respond to emergent threats by enabling my team to reach out to the security engineers whenever there is any detection of a vulnerability, informing them about it, and creating an incident.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
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| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 70 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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