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BMC Remedy vs Ivanti Asset Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
License Management (1st)
Ivanti Asset Manager
Ranking in IT Asset Management
18th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 6.3%, down from 6.8% compared to the previous year. The mindshare of Ivanti Asset Manager is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
reviewer1114818 - PeerSpot reviewer
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It has a good peer sharing module."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It is a stable solution."
"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
 

Cons

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The initial setup of BMC Remedy Asset Management was complex."
"The tool is very old."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Could be more user friendly for admins to manage."
"The UI is quite outdated."
"There are issues from a product functionality perspective."
"The solution must be flexible."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
"The synchronization between the ITAM and Neurons should be restored."
 

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC Remedy is worth its price."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC should decrease the pricing further."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The tool is expensive."
"The pricing is on the expensive side."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Educational Organization
48%
Financial Services Firm
8%
Computer Software Company
8%
Government
6%
Computer Software Company
17%
Leisure / Travel Company
15%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...
What is your primary use case for BMC Remedy Asset Management?
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
 

Also Known As

Remedy Asset Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
Information Not Available
Find out what your peers are saying about BMC Remedy vs. Ivanti Asset Manager and other solutions. Updated: January 2025.
831,071 professionals have used our research since 2012.