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BMC Remedy vs BMC Track-It! comparison

BMC Remedy and BMC Track-It! are both solutions in the IT Asset Management category. BMC Remedy is ranked #3 with an average rating of 7.9, while BMC Track-It! is ranked #21 with an average rating of 5.0. BMC Remedy holds a 7.0% mindshare in IAM, compared to BMC Track-It!’s 1.2% mindshare. Additionally, 90% of BMC Remedy users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.
BMC Remedy
Read 33 BMC Remedy reviews
  • 2,089 Views
  • 1,132 Comparison Views
90% willing to recommend
BMC Track-It!
Read 5 BMC Track-It! reviews
  • 283 Views
  • 233 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Remedy vs. BMC Track-It! Report (Updated: October 2024).
Buyer's Guide
BMC Remedy vs. BMC Track-It!
October 2024
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Helped 816,406 peers since 2012
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
BMC Track-It!
Ranking in IT Asset Management
21st
Ranking in License Management
8th
Average Rating
7.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It has a good peer sharing module."
"The solution is extremely user-friendly."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
More BMC Remedy pros
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Track-It! has many features that help make us more efficient and cost effective as a department."
More BMC Track-It! pros
 

Cons

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"Maybe the network automation aspects need improvement."
"Could be more user friendly for admins to manage."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in terms of support."
More BMC Remedy cons
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Their self-service is not user friendly."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
 

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"I find the pricing to be reasonable."
"It is an expensive tool."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC Remedy is worth its price."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
More BMC Remedy pricing and cost advice
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
Government
15%
Financial Services Firm
13%
Healthcare Company
11%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
See all answers
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
See all answers
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
See all answers
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
See all answers
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 81% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 9% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 4% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 3% of the time
Lansweeper vs BMC Remedy Logo
Lansweeper vs BMC Remedy
Compared 3% of the time
More BMC Remedy Competitors
ServiceNow vs BMC Track-It! Logo
ServiceNow vs BMC Track-It!
Compared 100% of the time
More BMC Track-It! Competitors
 

Product Reports

Buyer's Guide
BMC Remedy
November 2024
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
November 2024
BMC Track-It! reportDownload BMC Track-It! product report
 

Also Known As

Remedy Asset Management
BMC Numara Track-It!, Numara Track-It!, Numara
 

Learn More

BMC
BMC
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

 

Sample Customers

Scripps Networks
Florida Hospital, Mitchell International
Buyer's Guide
BMC Remedy vs. BMC Track-It!
October 2024
Free Report: BMC Remedy vs. BMC Track-It!
Find out what your peers are saying about BMC Remedy vs. BMC Track-It! and other solutions. Updated: October 2024.
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See our BMC Remedy vs. BMC Track-It! report.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.