BMC Remedy and BMC Track-It! are both leading IT service management solutions. BMC Remedy often leads due to its comprehensive features and scalability, making it ideal for large enterprises.
Features: BMC Remedy includes advanced incident management, problem management, and change management, with support for large-scale operations. BMC Track-It! provides streamlined ticketing and asset management, simplifying operations for smaller IT environments. Remedy's flexibility enhances its service offerings, while Track-It!'s straightforward design benefits those with basic IT needs.
Room for Improvement: BMC Remedy could improve its user interface to lessen complexity for end-users. Streamlined integration processes would make it more accessible. Enhanced mobile solutions could extend reach. BMC Track-It! might add advanced incident handling features, develop better reporting tools, and expand integration capabilities to increase versatility.
Ease of Deployment and Customer Service: BMC Remedy offers customizable deployment suitable for large enterprises, though this can complicate setup. Extensive customer support is available. BMC Track-It! benefits from a simpler deployment process and straightforward installation, appealing for smaller organizations with responsive customer service.
Pricing and ROI: BMC Remedy has higher initial costs due to its expansive capabilities, making it a fit for large enterprises seeking robust functionality and significant ROI. BMC Track-It! is more cost-effective, catering to small to mid-sized businesses seeking quicker ROI through lower initial expenditure.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
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