We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
IT Asset Management (ITAM) solutions are instrumental in managing Hardware, Software, and other IT assets. These assets are the center of your organization’s IT Infrastructure, and their lifecycle management requires improved control over inventory, tracking, and maintenance.
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
We primarily use the solution as a help desk tool.
* Incident management * Service requests * Asset management * Change management * Problem management