We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
IT Asset Management optimizes the deployment and maintenance of IT assets, ensuring efficient utilization and cost savings. It incorporates processes for tracking both hardware and software, enhancing overall IT governance and risk management.This category facilitates effective inventory management by providing comprehensive visibility over asset lifecycles. Organizations can streamline operations through automation, minimizing manual tasks and improving accuracy in auditing and reporting....
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
We primarily use the solution as a help desk tool.
* Incident management * Service requests * Asset management * Change management * Problem management