Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
Top 20
2020-08-19T07:57:36Z
Aug 19, 2020
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.
IT Asset Management optimizes the deployment and maintenance of IT assets, ensuring efficient utilization and cost savings. It incorporates processes for tracking both hardware and software, enhancing overall IT governance and risk management.This category facilitates effective inventory management by providing comprehensive visibility over asset lifecycles. Organizations can streamline operations through automation, minimizing manual tasks and improving accuracy in auditing and reporting....
I rate BMC Track-It! a five out of ten. They should make it more intuitive, easier to use, and more accommodating for small IT organizations.
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.