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BMC Remedy vs CA Asset Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
CA Asset Portfolio Management
Ranking in IT Asset Management
27th
Ranking in License Management
8th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.5%, down from 7.2% compared to the previous year. The mindshare of CA Asset Portfolio Management is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
AI
We have a better view of our hardware, warranties, depreciation; but needs a mobile component
In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The service management features are beneficial – very good."
"It is a stable solution."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The discovery feature of BMC Remedy has been very valuable."
"The solution helps us manage, escalate, and solve incidents."
"It has a good peer sharing module."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It's easy to integrate with our system information."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Reduces software cost. Reduces the risk of software audits."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
 

Cons

"The interface is obsolete."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The initial setup of BMC Remedy Asset Management was complex."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"There is room for improvement in terms of support."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"In BMC Remedy, integration is a problem and even APIs are not available."
"Continuous improvement is recommended."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"It needs ​stronger rebooting components and the ability to develop our own software metrics."
 

Pricing and Cost Advice

"I find the pricing to be reasonable."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The pricing is on the expensive side."
"BMC Remedy is worth its price."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The tool is expensive."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC should decrease the pricing further."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
40%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Comparisons

No data available
 

Also Known As

Remedy Asset Management
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
 

Overview

 

Sample Customers

Scripps Networks
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
Find out what your peers are saying about BMC Remedy vs. CA Asset Portfolio Management and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.