BMC Remedy vs CA Asset Portfolio Management comparison

BMC and Broadcom are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while Broadcom is ranked #27. BMC holds a 5.9% mindshare in IAM, compared to Broadcom’s 0.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,989 Views
1,031 Comparison Views

90% willing to recommend

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

144 Views
68 Comparison Views

100% willing to recommend

BMC Remedy

CA Asset Portfolio Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and CA Asset Portfolio Management compete in IT service and asset management. BMC Remedy leads with its comprehensive IT service management features, while CA Asset Portfolio Management excels in asset tracking and portfolio management, offering more insights into asset utilization.

Features: BMC Remedy provides robust incident, problem, and change management capabilities. It enables efficient ticketing, automation, and customization, enhancing service management. CA Asset Portfolio Management offers powerful asset tracking, license management, and integrates well with Service Desk for lifecycle management. It helps with license compliance and provides visibility into asset locations.

Room for Improvement: BMC Remedy could improve user-friendliness for end-users and streamline integration. Customization might be complex for smaller enterprises. CA Asset Portfolio Management could be more intuitive, particularly in initial setups, and expand cloud capabilities to ease deployment. It may also benefit from enhanced user interface design.

Ease of Deployment and Customer Service: BMC Remedy is known for streamlined deployments and responsive customer support, ensuring quick implementation. CA Asset Portfolio Management, though solid in deployment, has a steeper learning curve, impacting setup times. Its complexity can initially slow down deployment speed.

Pricing and ROI: BMC Remedy generally incurs higher setup costs but justifies it with potent ROI through extensive service management features. CA Asset Portfolio Management presents a more moderate setup cost, with ROI driven by optimizing asset utilization and cutting unnecessary spending. Both yield valuable returns in their areas.

To learn more, read our detailed BMC Remedy vs. CA Asset Portfolio Management Report (Updated: March 2025).

Buyer's Guide

BMC Remedy vs. CA Asset Portfolio Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

CA Asset Portfolio Management

Ranking in IT Asset Management

27th

Ranking in License Management

8th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.9%, down from 7.1% compared to the previous year. The mindshare of CA Asset Portfolio Management is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Ahmed Issawi

System Architect ITSM application at Michigan State University

We have a better view of our hardware, warranties, depreciation; but needs a mobile component

In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a good peer sharing module."

"It is a stable solution."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The incident management console is available out of the box."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The solution helps to manage the operational flow in our organization."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

More BMC Remedy pros

"Reduces software cost. Reduces the risk of software audits."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"It's easy to integrate with our system information."

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

More CA Asset Portfolio Management pros

Cons

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"There is room for improvement in terms of support."

"Maybe the network automation aspects need improvement."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The tool's GUI is an area of concern where improvements are required."

"The UI is quite outdated."

"BMC Remedy's change management module needs enhancement."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

More BMC Remedy cons

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

"It needs stronger rebooting components and the ability to develop our own software metrics."

More CA Asset Portfolio Management cons

Pricing and Cost Advice

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"It is an expensive tool."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is on the expensive side."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC should decrease the pricing further."

"I find the pricing to be reasonable."

More BMC Remedy pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

45%

Financial Services Firm

Computer Software Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy

Compared 74% of the time

BMC Helix Discovery vs BMC Remedy

Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 6% of the time

Snow License Manager vs BMC Remedy

Compared 6% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

No data available

Product Reports

Buyer's Guide

BMC Remedy

March 2025

Download BMC Remedy product report

Buyer's Guide

CA Asset Portfolio Management

March 2025

Download CA Asset Portfolio Management product report

Also Known As

Remedy Asset Management

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

Scripps Networks

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

Buyer's Guide

BMC Remedy vs. CA Asset Portfolio Management

March 2025

Free Report: BMC Remedy vs. CA Asset Portfolio Management

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