We performed a comparison between BMC Remedy and CA Asset Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The incident management console is available out of the box."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The product has excellent support for remote and hybrid environments."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It has a good peer sharing module."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"Reduces software cost. Reduces the risk of software audits."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"It's easy to integrate with our system information."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"The desktop technicians face some challenges with the solution."
"The tool is very old."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The initial setup of BMC Remedy Asset Management was complex."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"It needs stronger rebooting components and the ability to develop our own software metrics."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews. BMC Remedy is rated 8.0, while CA Asset Portfolio Management is rated 8.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas CA Asset Portfolio Management is most compared with . See our BMC Remedy vs. CA Asset Portfolio Management report.
See our list of best IT Asset Management vendors and best License Management vendors.
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