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BMC Remedy vs CA Asset Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
CA Asset Portfolio Management
Ranking in IT Asset Management
14th
Ranking in License Management
7th
Average Rating
8.4
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of CA Asset Portfolio Management is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Apr 12, 2024
Offers automation, orchestration, service level management but lacks AI-based rules
We used it for ticket management, handling user issues, and monitoring alerts It covered incidents, problems, and change management.  It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation. Remedy is ITIL-aligned. ITIL…
AI
Jan 7, 2018
We have a better view of our hardware, warranties, depreciation; but needs a mobile component
In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution helps to manage the operational flow in our organization."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"The solution offers some very good features."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"It's a scalable product."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"It's easy to integrate with our system information."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"Reduces software cost. Reduces the risk of software audits."
 

Cons

"In BMC Remedy, integration is a problem and even APIs are not available."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The solution is very expensive."
"The desktop technicians face some challenges with the solution."
"The upgrade process could be better. It would be a good improvement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The tool is very old."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"It needs ​stronger rebooting components and the ability to develop our own software metrics."
"I'd like to see end-of-life information on software products."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
 

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"It is an expensive tool."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC should decrease the pricing further."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The tool is expensive."
"BMC Remedy is worth its price."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about CA Asset Portfolio Management?
The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management.
What needs improvement with CA Asset Portfolio Management?
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions tha...
What is your primary use case for CA Asset Portfolio Management?
We are using CA Asset Portfolio Management for lifecycle asset management for the cloud sets and integrating the solution into our CMDB.
 

Comparisons

No data available
 

Also Known As

Remedy Asset Management
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
Find out what your peers are saying about BMC Remedy vs. CA Asset Portfolio Management and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.