CA Asset Portfolio Management vs ServiceNow comparison

CA Asset Portfolio Management

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and CA Asset Portfolio Management compete in the IT asset management category. ServiceNow has the upper hand due to its robust features in IT operations and workflow automation.

Features: ServiceNow provides an integrated experience with strong automation, reporting, and workflow capabilities. CA Asset Portfolio Management offers in-depth asset lifecycle tracking, performance management, and detailed controls for asset management.

Room for Improvement: ServiceNow can improve asset-specific features, deployment customization, and resource investment efficiency. CA Asset Portfolio Management could enhance its cloud functionality, reporting flexibility, and system responsiveness.

Ease of Deployment and Customer Service: ServiceNow has a cloud-based deployment model, simplifying setup and updates, backed by excellent customer support. CA Asset Portfolio Management requires more time for customization, potentially lengthening deployment but also supports cloud-based solutions.

Pricing and ROI: ServiceNow involves a higher initial cost but generally delivers faster ROI due to streamlined operations and minimized maintenance costs. CA Asset Portfolio Management may present lower initial expenses, but extensive asset management features can raise resource investments, affecting ROI over time.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Report (Updated: March 2025).

CA Asset Portfolio Management vs. ServiceNow

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

27th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (8th)

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 0.4%, down from 0.4% compared to the previous year. The mindshare of ServiceNow is 23.3%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ahmed Issawi

System Architect ITSM application at Michigan State University

We have a better view of our hardware, warranties, depreciation; but needs a mobile component

In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."

"It's easy to integrate with our system information."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"Reduces software cost. Reduces the risk of software audits."

More CA Asset Portfolio Management pros

"It is user-friendly and simple to use."

"It can scale well if you are managing IT assets."

"Remote access is most valuable."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"The subsequent chain of tasks, I believe, is valuable."

"ServiceNow is a very powerful tool that can perform a lot of different functions."

More ServiceNow pros

Cons

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"I'd like to see end-of-life information on software products."

More CA Asset Portfolio Management cons

"The pricing structure could be more budget-friendly."

"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"There is inherent complexity with this tool because of the number of things that it can do."

"In an upcoming release, there should be more administration tools."

"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."

"I would like to see a mobile version of ServiceNow."

"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."

More ServiceNow cons

Pricing and Cost Advice

Information not available

"The platform offers a free trial, by providing a free developer instance once you sign up."

"They could be more competitive with their licensing."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"ServiceNow is an expensive solution."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"The cost is quite high."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

More ServiceNow pricing and cost advice

See which vendors are best for you

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842,388 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

CA Asset Portfolio Management

Download CA Asset Portfolio Management product report

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Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

CA Asset Portfolio Management vs. ServiceNow