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BMC Remedy vs Symantec Asset Management Suite comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
No ranking in other categories
Symantec Asset Management S...
Ranking in IT Asset Management
25th
Ranking in License Management
11th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 6.6%, down from 6.7% compared to the previous year. The mindshare of Symantec Asset Management Suite is 0.6%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
NR
Plenty of features, stable, and scalable
The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The discovery feature of BMC Remedy has been very valuable."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The service management features are beneficial – very good."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
 

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"In BMC Remedy, integration is a problem and even APIs are not available."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The solution must be flexible."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"There are issues from a product functionality perspective."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
 

Pricing and Cost Advice

"I find the pricing to be reasonable."
"The pricing is on the expensive side."
"The tool is expensive."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC Remedy is worth its price."
"With the product, you can either go for a yearly or a perpetual licensing model."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...
What is your primary use case for BMC Remedy Asset Management?
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Also Known As

Remedy Asset Management
Symantec Altiris Asset Management Suite
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: December 2024.
824,053 professionals have used our research since 2012.