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BMC Remedy vs Symantec Asset Management Suite comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Symantec Asset Management S...
Ranking in IT Asset Management
26th
Ranking in License Management
11th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of Symantec Asset Management Suite is 0.6%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Apr 12, 2024
Offers automation, orchestration, service level management but lacks AI-based rules
We used it for ticket management, handling user issues, and monitoring alerts It covered incidents, problems, and change management.  It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation. Remedy is ITIL-aligned. ITIL…
NR
Aug 16, 2021
Plenty of features, stable, and scalable
We use Symantec Asset Management Suite for patch management. We deployed the agent on the end users' systems and we are using it for software distribution Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager. The solution…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It includes features for automation, such as smart reporting capabilities."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The discovery feature of BMC Remedy has been very valuable."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution offers some very good features."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
 

Cons

"The upgrade process could be better. It would be a good improvement."
"The tool's GUI is an area of concern where improvements are required."
"The tool is very old."
"BMC Remedy's change management module needs enhancement."
"The interface is obsolete."
"The initial setup of BMC Remedy Asset Management was complex."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
 

Pricing and Cost Advice

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"I find the pricing to be reasonable."
"BMC Remedy is worth its price."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The tool is expensive."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Comparisons

No data available
 

Also Known As

Remedy Asset Management
Symantec Altiris Asset Management Suite
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: November 2024.
814,649 professionals have used our research since 2012.