ServiceNow Discovery vs Zabbix comparison

Zabbix and ServiceNow Discovery are both prominent solutions in the network and application monitoring space. Zabbix's pricing and support receive higher satisfaction from users. However, ServiceNow Discovery is often considered superior due to its feature set, justifying its higher price.

Features: Zabbix users appreciate its robust monitoring capabilities, flexibility, and cost-effectiveness. ServiceNow Discovery users value its comprehensive asset management, integration with ITOM products, and extensive feature set, making it the preferred choice for larger organizations needing in-depth IT infrastructure insights.

Room for Improvement: Zabbix users frequently mention the need for a more streamlined setup process, better official documentation, and improved user interface design. ServiceNow Discovery users suggest improvements in the complexity of configuration, enhanced performance speed, and more intuitive user experience.

Ease of Deployment and Customer Service: Zabbix deployment is often highlighted for its straightforward setup in user reviews, though some find support lacking in responsiveness. ServiceNow Discovery deployment is seen as more complex, but users praise its customer service for being highly supportive and efficient.

Pricing and ROI: Zabbix is seen as cost-effective, providing a high return on investment with lower setup costs. Conversely, ServiceNow Discovery has higher upfront costs but users feel the extensive features and integrations justify the investment over time.