BMC Track-It! vs IFS Cloud Platform comparison

BMC and IFS are both solutions in the IT Asset Management category. BMC is ranked #20 with an average rating of 5.0, while IFS is ranked #10 with an average rating of 7.6. BMC holds a 1.1% mindshare in IAM, compared to IFS’s 1.5% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

242 Views
179 Comparison Views

66% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

368 Views
229 Comparison Views

87% willing to recommend

BMC Track-It!

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IFS Cloud Platform and BMC Track-It! compete in IT service management and asset management sectors. BMC Track-It! is favored for deployment efficiency and lower setup costs, appealing to cost-conscious buyers, while IFS Cloud Platform attracts those seeking comprehensive solutions.

Features: IFS Cloud Platform provides enterprise-wide resource planning across finance, human resources, and supply chain management. It includes ERP features like business analytics, financial report generation, and customizable user profiles. BMC Track-It! centers on help desk functionalities and asset management with effective ticket tracking, reporting tools, and service catalog management.

Room for Improvement: IFS Cloud Platform requires streamlining cloud deployment processes, reducing time for customization, and simplifying integration with existing systems. BMC Track-It! needs enhancements in advanced enterprise resource planning features, broader HR functionalities, and deeper supply chain integration to compete with larger platforms.

Ease of Deployment and Customer Service: BMC Track-It! offers uncomplicated deployment with notable customer service aiding setup. IFS Cloud Platform, though requiring more time due to customization, provides strong integration support and flexible cloud deployment options.

Pricing and ROI: BMC Track-It! is characterized by lower upfront costs and quicker ROI, suitable for small to medium-sized enterprises. IFS Cloud Platform involves higher initial expenditure but promises solid long-term ROI due to extensive capabilities, appealing to larger businesses.

To learn more, read our detailed BMC Track-It! vs. IFS Cloud Platform Report (Updated: March 2025).

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

20th

Ranking in License Management

7th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in IT Asset Management

10th

Ranking in License Management

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (22nd), Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (12th), ERP (14th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Service Management (ITSM) (11th)

Mindshare comparison

As of March 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.1%, down from 1.2% compared to the previous year. The mindshare of IFS Cloud Platform is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The initial setup is pretty easy."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"We can manually capture the assets available within the location."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"We use it to create and manage our work orders."

More BMC Track-It! pros

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"We could quickly understand what was going on and what the customer wanted to do."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"A high level of ERP can be handled in IFS."

"There are fewer fields on the user screen compared to other products."

More IFS Cloud Platform pros

Cons

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The solution is cumbersome to use."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The solution needs to improve its documentation and user-friendliness."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Documentation-wise, they need more."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

More IFS Cloud Platform cons

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"Pricing is an area that could be improved. They could be more competitive."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Licensing is on an annual basis, with no additional costs."

"It is better to buy implementation services from IFS than from partners"

"The product is reasonably priced."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"We pay for a license to use the solution, which is not very expensive."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

19%

Manufacturing Company

10%

Energy/Utilities Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

See all answers

What needs improvement with BMC Track-It!?

See all answers

What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

See all answers

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

Comparisons

No data available

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Product Reports

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Buyer's Guide

IFS Cloud Platform

March 2025

Download IFS Cloud Platform product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

IFS Applications, Assyst, IFS Cloud

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Florida Hospital, Mitchell International

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

March 2025

Free Report: BMC Track-It! vs. IFS Cloud Platform

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