BMC Track-It! vs IFS Cloud Platform comparison

BMC and IFS are both solutions in the IT Asset Management category. BMC is ranked #20 with an average rating of 5.0, while IFS is ranked #7 with an average rating of 8.0. BMC holds a 1.1% mindshare in IAM, compared to IFS’s 1.5% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 84% of IFS users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

251 Views
202 Comparison Views

66% willing to recommend

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

387 Views
244 Comparison Views

84% willing to recommend

BMC Track-It!

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IFS Cloud Platform and BMC Track-It! compete in IT service management and asset management sectors. BMC Track-It! is favored for deployment efficiency and lower setup costs, appealing to cost-conscious buyers, while IFS Cloud Platform attracts those seeking comprehensive solutions.

Features: IFS Cloud Platform provides enterprise-wide resource planning across finance, human resources, and supply chain management. It includes ERP features like business analytics, financial report generation, and customizable user profiles. BMC Track-It! centers on help desk functionalities and asset management with effective ticket tracking, reporting tools, and service catalog management.

Room for Improvement: IFS Cloud Platform requires streamlining cloud deployment processes, reducing time for customization, and simplifying integration with existing systems. BMC Track-It! needs enhancements in advanced enterprise resource planning features, broader HR functionalities, and deeper supply chain integration to compete with larger platforms.

Ease of Deployment and Customer Service: BMC Track-It! offers uncomplicated deployment with notable customer service aiding setup. IFS Cloud Platform, though requiring more time due to customization, provides strong integration support and flexible cloud deployment options.

Pricing and ROI: BMC Track-It! is characterized by lower upfront costs and quicker ROI, suitable for small to medium-sized enterprises. IFS Cloud Platform involves higher initial expenditure but promises solid long-term ROI due to extensive capabilities, appealing to larger businesses.

To learn more, read our detailed BMC Track-It! vs. IFS Cloud Platform Report (Updated: January 2025).

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

20th

Ranking in License Management

7th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in IT Asset Management

7th

Ranking in License Management

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (12th), Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (8th), ERP (9th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), IT Service Management (ITSM) (6th)

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.1%, down from 1.3% compared to the previous year. The mindshare of IFS Cloud Platform is 1.5%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Track-It! has many features that help make us more efficient and cost effective as a department."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"We use it to create and manage our work orders."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

More BMC Track-It! pros

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"There are fewer fields on the user screen compared to other products."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

More IFS Cloud Platform pros

Cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The area where we would like to see improvement is in the asset management module."

"Their self-service is not user friendly."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"There are certain digital features that need to be incorporated, such as IOP."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"Aspects of HR and payroll could be better."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

More IFS Cloud Platform cons

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"We pay for a license to use the solution, which is not very expensive."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"The product is reasonably priced."

"Licensing is on an annual basis, with no additional costs."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"There's an additional yearly cost for support."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

11%

Healthcare Company

11%

Computer Software Company

19%

Manufacturing Company

10%

Government

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

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What needs improvement with BMC Track-It!?

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What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

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What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

The solution's reporting tools still require improvement. The current functionality could be more user-friendly and flexible, which can lead to increased reliance on service partners for custom cha...

See all answers

Comparisons

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Product Reports

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Buyer's Guide

IFS Cloud Platform

January 2025

Download IFS Cloud Platform product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

IFS Applications, Assyst, IFS Cloud

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Florida Hospital, Mitchell International

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

January 2025

Free Report: BMC Track-It! vs. IFS Cloud Platform

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