BMC Track-It! vs IFS Cloud Platform comparison

BMC and IFS are both solutions in the IT Asset Management category. BMC is ranked #21 with an average rating of 5.0, while IFS is ranked #7 with an average rating of 8.0. BMC holds a 1.2% mindshare in IAM, compared to IFS’s 1.5% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

283 Views
233 Comparison Views

66% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

402 Views
264 Comparison Views

87% willing to recommend

BMC Track-It!

IFS Cloud Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Track-It! vs. IFS Cloud Platform Report (Updated: October 2024).

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

October 2024

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Helped 814,763 peers since 2012

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

21st

Ranking in License Management

8th

Average Rating

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in IT Asset Management

7th

Ranking in License Management

2nd

Average Rating

7.8

Number of Reviews

Ranking in other categories

CRM (11th), Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (7th), ERP (9th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. The mindshare of IFS Cloud Platform is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Oct 4, 2023

Provides good stability, but it could be intuitive and easier to use

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well The product’s current version could be easier and…

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Patrick Abi Habib

IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees

Jan 23, 2023

I like the connectivity and interfaces, but the reporting could be more user-friendly

IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can manually capture the assets available within the location."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"The initial setup is pretty easy."

"We use it to create and manage our work orders."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

More BMC Track-It! pros

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"The solution overall is very versatile and flexible, especially compared to other products."

"IFS Applications is an all-in-one solution for finance, accounting, and production."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

More IFS Cloud Platform pros

Cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The area where we would like to see improvement is in the asset management module."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution's reporting tools still require improvement."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

More IFS Cloud Platform cons

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Licensing is on an annual basis, with no additional costs."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

"The product is reasonably priced."

More IFS Cloud Platform pricing and cost advice

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

13%

Healthcare Company

12%

Computer Software Company

10%

Computer Software Company

19%

Manufacturing Company

10%

Government

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

See all answers

What needs improvement with BMC Track-It!?

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...

See all answers

What is your primary use case for BMC Track-It!?

See all answers

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

The solution's reporting tools still require improvement. The current functionality could be more user-friendly and flexible, which can lead to increased reliance on service partners for custom cha...

See all answers

Comparisons

ServiceNow vs BMC Track-It!

Compared 100% of the time

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SAP ERP vs IFS Cloud Platform

Compared 25% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 15% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 9% of the time

IBM Maximo vs IFS Cloud Platform

Compared 9% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

Product Reports

Buyer's Guide

IT Asset Management

November 2024

Download BMC Track-It! product report

Buyer's Guide

IFS Cloud Platform

October 2024

Download IFS Cloud Platform product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

IFS Applications, Assyst, IFS Cloud

Learn More

BMC

IFS

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Sample Customers

Florida Hospital, Mitchell International

Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

October 2024

Free Report: BMC Track-It! vs. IFS Cloud Platform

Find out what your peers are saying about BMC Track-It! vs. IFS Cloud Platform and other solutions. Updated: October 2024.

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See our BMC Track-It! vs. IFS Cloud Platform report.

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