Operations Experience in a 24x7x365 enterprise environment for a major financial institution
Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration
Excellent problem resolution, judgment, negotiating and decision making skills
Detail and results oriented with a good balance of passion for technology and eagerness to accept ownership and accountability.
Effectively manages and prioritizes multiple tasks and work streams in accordance with high level objectives/projects.
Excellent written and oral communication skills required; Ability to communicate to a variety of audiences including engineers, executive management and customers.
Strong understanding and proven working knowledge of monitoring technologies & infrastructure (Tivoli, Dynatrace APM/Synthetic/DCRUM, BMC, CA, etc).
15+ years experience of team management including fulltime employees, vendors & contingency stuff.
8+ years of experience managing high volume monitoring services for Business Critical revenue generating applications in a complex, high availability environment
Proven track record of relevant operational experience, and a record of individual technical certifications. (ITIL v2&v3Foundation/v3OSA/v3SO, ISO 20000 Foundation, MCP NT/2000, CAN, HP Specialist, A+, CET, and CSP)
Awarded for outstanding achievements for Leadership (IBM 2005 & 2006) and Innovation (Amex 2009)