Symantec Security suite (previously) called CA Identity Suite is a good IAM solution. The product is very stable and customizable. Plus it has a complete portfolio that includes security features for a customer.  PLA licenses enable customers to use all product lines without…

You need to have a proper vision of Identity & governance with you. Now generally you have two approaches either you execute the Role mining processes across various directories map with Roles & Responsibilities along with segregated duties among departments.  Or you take a…

I think the terms ticketing system is quite old.  Generally, we refer to ITSM Suite and a good ITSM suite should have aligned with ITSM standard processes. Generally, mature ITSM tools cover major ITSM processes. But for a mid/small tier organization below ITSM processes…

Its depending on the organization structure. Operational Security generally manages tools while Governance & Policies from Risk or CISO. 

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