Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

IQ Bot

Synergy

Popular Solutions

12 reviews

0 reviews

147 reviews

11 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
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Review 1 of 3

Customer Service

AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Amr Hammad
Managing Director at Injaz
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Jagadeesh J
Product Lead at redBus
I would rate the technical support a nine out of ten.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Review 1 of 30

Madhu Kumar T S
Automation Anywhere Leader at a healthcare company
Automation Anywhere offers tiered support levels based on partnership status. Gold, silver, and platinum partners...
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Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
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Vignesan Devarajan
Technical Manager, Business Automation Rpa at SpartanNash
Technical support was okay. They have been able to supply patches to us for issues.
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Suraj_Singh
Robotic Process Automation Consultant at Accely Consulting
There was a time when the technical support was not able to provide an exact solution for my query.
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Ganesh Somasundaram
Founder at CTD Techs
We have not required the use of technical support for Automation Anywhere yet. When we use new products such as...
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Neethushree S
QA in RPA at Merck Group
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
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Anonymous User
Finance Process Automation Lead at a manufacturing company
They have a good 24/7 support system. Even if there is an issue, we are able to solve it. The ticketing system: You...
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Anonymous User
RPA Lead Architect at a manufacturing company
The customer service is very good. We are in regular communications with our customer success managers who handle our...
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Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
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Anonymous User
IS at a pharma/biotech company
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
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Kunal Goel
Digital Expert at a consultancy
We didn't face any issues from their technical support. They were responsive and helpful.
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Steve Colaco
Partner at aibotz
The company has good support. When they're called on, they definitely help.
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Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
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Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
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Cogan Masemola
Co-Founder at Nerd4Ctrl Technology
The customer service is straightforward, and the support process is efficient. Issues are addressed through logged...
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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PavanKumar3
Sr. Software Engineer at Saggezza
I have been in contact with technical support and I am satisfied with it. They have helped us with problems in the...
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Anonymous User
Consultant at Ernst & Young
The technical support is good. Their marketing team is good.
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Bruno Rocha
Workforce Coordinator at a mining and metals company
The technical support has been good. They have been working closely with us. However, at the beginning, their support...
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Baskaran Chidambaran
RPA Specialist at Olam International
Technical support has been a great asset. We have been encountering migration issues associated with database...
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Vikit Shetty
Senior Technical Specialist at Thirdware Solution Ltd.
The technical support was great. The support team response is quite prompt and they will provide you the solution to...
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Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
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Joel Samuel
Manager at a comms service provider
The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as...
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Rithwik Neelam
Senior software Engineer at a comms service provider
Overall the support and customer support areas need to be improved.
Read full review of BotFarm »
Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
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Anonymous User
Process Improvement Manager at a comms service provider
Technical support is very good, quick, and effective.
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Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
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Amrutabandhu Choudhury
RPA Consultant at a tech services company
Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs...
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Review 1 of 30

Technical Support

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