Compare Acronis vs Axway

Acronis

Based on 202 reviews.

Axway

Based on 37 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Popular Solutions

Acronis Cyber Protect

17 reviews

Acronis Cyber Protect Cloud

28 reviews

Acronis Disaster Recovery

11 reviews

Axway AMPLIFY API Management

2 reviews

Axway AMPLIFY Managed File Transfer

5 reviews

Axway AMPLIFY Application Integration

2 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

24%

Computer Software Company

15%

Insurance Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

PradeepSingh1
Director Of Operations at a outsourcing company
We use the application to transfer and exchange data files between customers and vendors.
Read full review of Axway AMPLIFY Managed File Transfer »
Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Client Executive at a tech services company
One of the projects I'm working on is to use it to connect a web form where end-users will enter in data. This data...
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »

Review 1 of 5

Customer Service

Sujeet Rai
Director at Lighthouse Solutions
The support is good. Electronic support is also good. I would rate it as eight out of ten.
Read full review of Acronis Cyber Cloud »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
The support team are quick and responsive.
Read full review of Acronis Cyber Protect Cloud »
Pramod Kurian
Chief Operating Officer at a tech services company
Acronis customer support is excellent. The vendor is responsive.
Read full review of Acronis Cyber Protect »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
Ratnodeep Roy
Lead Consultant at Stratogent
The technical support is very good for this solution.
Read full review of Acronis Cyber Protect Cloud »
Evans Ikua
Director/Founder at LANet Consulting Group
The solution's technical support team causes a bit of delay in resolving issues.
Read full review of Acronis Cyber Protect Cloud »
MOHAMEDTALIB
Director at NVIT
Customer support needs improvement.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Cyber Protect »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are...
Read full review of Acronis Cyber Protect »
Manuel Cortazar
Systems Manager at a outsourcing company
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Cyber Protect »
Anonymous User
Network Security Engineer at a tech services company
We have used the support and we have been unsatisfied. We do not use it very often but the time we have it was not...
Read full review of Acronis Cyber Protect Cloud »
Reinhardt Coetzee
Senior Engineer at MRB Secure
In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of...
Read full review of Acronis Cyber Protect »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
Anonymous User
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
Read full review of Acronis Cyber Protect Cloud »
Sobaan Shamsi
Sales Attendant at Zoffec Infotech
The product's support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Technical Director at a tech services company
The technical support is very good.
Read full review of Acronis Cyber Protect Cloud »
Oola Opiyo
Senior Engeneer at Telco Systems
The technical support is reliable and efficient. I would rate the assistance an eight out of ten.
Read full review of Acronis Disaster Recovery »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
Anonymous User
IT Technical Lead
Customer Service: Not great to be honest. We had an issue with licences and purchasing problems and the standard...
Read full review of Acronis Cyber Protect »
Anonymous User
CTO at a tech services company
The support is generally fine, but the process can be a bit tedious at times. Technicians have mentioned that a...
Read full review of Acronis Cyber Protect Cloud »
Cesar Lozano
General Manager at Comtodo
Technical support is not good. Support is often delayed because we don't have real-time support or the option of...
Read full review of Acronis Cyber Protect »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Umar Hayat
IT officer at USAID Economic Recovery & Development Activity (ERDA)
The technical support services were good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Linux Administrator at a pharma/biotech company
Their support is very good and professional. I opened a case through our management site, and they called me. They...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Cyber Protect Cloud »
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
I would give technical support a rating a seven out of 10. The second level support team is very good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Works
Fast, responsive, overall good.
Read full review of Acronis Cyber Protect »

Review 1 of 30

Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
Sayantan Sarkar
Technical Lead at HCL Technologies
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »

Review 1 of 30

Technical Support

No Data Available

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