Service and Support
Axway AMPLIFY Managed File Transfer's customer service receives high praise, rated between 8 and 9 out of 10, with efficient and prompt assistance. However, there are occasional weekend support limitations and a few instances of unresolved issues. Subscribers with platinum packages appreciate 24/7 support and excellent customer service. Some rate the support lower, at six out of ten, but most experiences highlight satisfactory response times and helpful first-level assistance.
Deployment
Many found Axway AMPLIFY Managed File Transfer's initial setup straightforward and well-documented, requiring minimal time, while others experienced complexity needing a dedicated team. Deployment durations varied from days to weeks, depending on environments and prior familiarity with the system. Some completed setup in around a month, while others finished configuration within an hour. Maintenance involved multiple administrators, and exporting and importing accounts did not require external platforms.
Scalability
Axway AMPLIFY Managed File Transfer demonstrates scalability with potential expansion capability, though it typically operates within certain limits. Organizations handle substantial daily transfers with modest user access, though additional charges apply for multi-device usage. It supports auto-scaling, enhancing adaptability and flexibility, though it may experience lag with extensive data processes. User experience varies, with entities rating scalability between seven and eight out of ten, indicating reliable yet potentially limited performance for some large-scale requirements.
Stability
Axway AMPLIFY Managed File Transfer shows stability with few issues over an extended period. Users report no major disruptions but emphasize capacity planning to prevent crashes during high transfer volumes. Stability is rated high, contingent upon maintaining embedded databases. Companies experienced rare problems over years, often requiring version upgrades. Users with auto-scaling SaaS environments found it stable. Proper infrastructure and enterprise version usage mitigate issues effectively, supporting the platform's robust performance.
