Compare Alteryx vs OpenText

Alteryx

Based on 112 reviews.

OpenText

Based on 1693 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Alteryx

AnalyticsIq Inc., belk, BloominBrands Inc., Cardinalhealth, Cineplex, Dairy Queen

OpenText Magellan BI & Reporting

Sasktel, NSBSL

OpenText Magellan

Westpac Banking Corporation, North Star BlueScope Steel, E&J Gallo Winery, Legal & General America

Popular Solutions

Alteryx

22 reviews

Alteryx Designer

20 reviews

OpenText ALM / Quality Center

16 reviews

OpenText Data Protector

8 reviews

ArcSight Enterprise Security Manager (ESM)

11 reviews

Top Industries

Financial Services Firm

22%

Educational Organization

12%

Manufacturing Company

Computer Software Company

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Theresa McLaughlin
Senior Capacity Planner at a financial services firm
I used it every day for most of my day, developing different applications and ECLs, and I loved it. My background is...
Read full review of Alteryx »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
With Alteryx, we mostly fetch data from SQL, SQL server databases, and SharePoint. Some team members were doing the...
Read full review of Alteryx Designer »

Review 1 of 2

Don Ingerson
QA Automation Engineer at Global Fortune 500 Company
QTP is a functional and regression automation tool originally developed and marketed by Mercury Interactive which HP...
Read full review of OpenText UFT One »
HelenSague
Senior Performance Testing Specialist at Canadian Pacific Railway
Our use case is very complex because our company uses a lot of tools. We have more than 500 applications. Some of...
Read full review of OpenText LoadRunner Professional »
Anonymous User
Sales Engineer at a tech consulting company

Read full review of OpenText Documentum »
Anonymous User
Process Owner E/E Test Management at a transportation company
We are using ALM Octane for electronic component testing and validation. We have a few departments where they are...
Read full review of OpenText ALM Octane »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We manage the overall software development security organization, encompassing assistance to all developers across...
Read full review of Fortify Static Code Analyzer »

Review 1 of 5

Customer Service

Sharath Chander
Business Transformation specialist at a tech consulting company
We have a special SME which is assigned by Alteryx to our organization. If we have any problem, we reach out to them...
Read full review of Alteryx »
Shyam Pendyala
Manager, BI Platforms at Refinitiv, an LSEG Business at LSEG (London Stock Exchange Group)
The limited availability of resources and slower response times contribute to the challenges in troubleshooting and...
Read full review of Alteryx Designer »
NagendraVuppala
Tax Manager at RSM
The customer service and support are good. I've found that if I post a question on the Alteryx Community, I usually...
Read full review of Alteryx »
Snehaa-Selvakumaran
DevOps Lead at a energy/utilities company
Alteryx support responds quickly, and my interactions with them have been good. I rate Alteryx nine out of 10.
Read full review of Alteryx »
Ricardo Espinosa L.
D&A and Genexus Manager at a consultancy
I haven't used their support, but the documentation is good enough.
Read full review of Alteryx »
AltanAtabarut
Solution Consulting, Growth, Analytics at Akinon
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
Read full review of Alteryx »
Ayinde Hammed
BI Developer at Cndro LLC
I have not used the support. There is a helpful online community where we can search for answers to our questions.
Read full review of Alteryx »
BeatkaSpence
Data Analyst at Data Management Consulting
Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The...
Read full review of Alteryx »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I am satisfied with customer support because whenever we face any issues, we can connect to them to get information,...
Read full review of Alteryx Designer »
Sergio Scorsoglio
Product Manager at Gruppo SCAI
While I rate the support highly, there are areas where they need to improve response time and overall competence.
Read full review of Alteryx Designer »
Anonymous User
Director, Innovation & Analytics at a tech services company
Team members have contacted technical support for troubleshooting purposes. The technical support is sufficient.
Read full review of Alteryx »
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
I haven’t had to call tech support.
Read full review of Alteryx »
Rushabh-Shah
Manager - Analytics at Bigtree Entertainment Pvt Ltd (Bookmyshow)
The technical support is great. There's a very good community that surrounds the solution. However, you can also...
Read full review of Alteryx »
Anonymous User
Co-Founder at a computer software company
The technical support is very supportive.
Read full review of Alteryx »
Anonymous User
Director at a non-tech company
Technical support is very forthcoming in helping people out.
Read full review of Alteryx »
Anonymous User
Manager II - Data Analytics & Automation at a financial services firm
We haven't needed to engage with Alteryx Designer's technical support yet. We're at an early stage of implementation...
Read full review of Alteryx Designer »
Anonymous User
Assistant Manager at a retailer
During COVID, they had on-call engineers for very good technical support. I would like to have that support again...
Read full review of Alteryx »
Anonymous User
Data Analyst at a transportation company
I haven't contacted the technical support.
Read full review of Alteryx »
Anonymous User
Solutions Engineer at a computer software company
I have not used support very much in the past. However, during the one or two cases when we had to use the support,...
Read full review of Alteryx »
Anonymous User
Director, Innovation & Analytics at a tech services company
The technical support is good and professional but not always quick.
Read full review of Alteryx »
Fillipe Tahim
Legal Coordinator at a transportation company
I haven't contacted technical support directly as we have a partner in Brazil who supports us with any doubts. Thus,...
Read full review of Alteryx »
Bo432
Director at a consultancy
I would rate the tech support a 7.5 out of 10. They do not necessarily provide lots of hands on support themselves,...
Read full review of Alteryx »
Anonymous User
Data Analytics Engineer at a tech services company
Technical support is okay and could be better. Sometimes, it takes about two to five days to hear an answer from the...
Read full review of Alteryx »
Oriana Escobar
Director of Analytics at Computing Resources
We never needed technical support.
Read full review of Alteryx Designer »
Anonymous User
Solutions Consultant at a tech services company
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service...
Read full review of Alteryx »
Anonymous User
Billigence VP for Europe at a tech services company
* There is a very good and supported community. * Reasonable reaction time for the support.
Read full review of Alteryx »
Anonymous User
Associate Managing Director at a financial services firm
We have a great relationship with technical support. They are helpful and responsive, and they have a great community.
Read full review of Alteryx »
JaimeDiaz
Master Data Senior Business Process Manager at a tech services company
I've not personally used technical support, however, we have a person on our team who is more of an expert on all of...
Read full review of Alteryx »
Nitish Mahajan
Software Developer at a comms service provider
Whenever I encounter an issue, I usually find all my questions answered in the Alteryx community. The community...
Read full review of Alteryx Designer »
AnshumanSingh
Vice President --Analytics & Digital Transformation at Polestar Solutions & Services India Pvt Ltd
I rate the technical support an eight out of ten.
Read full review of Alteryx »

Review 1 of 30

Ahmed Sobhy
System Engineer at Najtech
Micro Focus SiteScope offers very good support to its users. I rate the technical support a ten out of ten.
Read full review of OpenText SiteScope »
Mostafa-Hassan
Enterprise Management Tech Lead at Vertowave
Micro Focus customer support is very responsive, and we get a reply to our issues or questions in one to two hours.
Read full review of OpenText Network Operations Management »
Nagaraj Appavoo
Team lead at Air Products
The solution's technical support team lacks the expertise to resolve the issues, and their response time is not fast...
Read full review of OpenText Extended ECM »
Mohammad Sabah
Senior Security Analyst at a government
I haven't had many problems, but I a partner in Jordan has helped me more than the vendor.
Read full review of ArcSight Logger »
SHARMA/RAHUL
Customer Project Manager - Global Individual Assessment Program at Ericsson
The support we receive is fast. When we had Jira, we had our internal team who had been given the training to support...
Read full review of OpenText ALM Octane »
Nages Rao
Founder and Managing Director at Nichebit
The technical support for OpenText AppWorks is fine, but it's not one hundred percent, so if I were to rate support,...
Read full review of OpenText AppWorks »
ChowdhuryMahmud
Senior Performance Engineer at City of New York
At this time, Micro Focus is handling the support, which is kind of messy compared to going directly to HP. There is...
Read full review of OpenText LoadRunner Cloud »
Anonymous User
Project Manager at a tech services company
For us, support is really good. But then we know a lot of inside people. We don’t have to wait on the phone.
Read full review of OpenText Operations Orchestration »
Anonymous User
MDS & Solutions Director at a tech services company
Technical support was good.
Read full review of OpenText 360 for SharePoint »
Anonymous User
IT Technical coordinator at a engineering company
Customer Service: They're honest and helpful. Technical Support: Until last year it was very good, but in 2015 we...
Read full review of OpenText Data Protector »
Anonymous User
Solutions Manager at a consultancy
7 out of 10.
Read full review of OpenText Extended ECM »
Anonymous User
Infrastructure Designer at a retailer
I don't have any contact with technical support myself, but I haven't heard anything negative.
Read full review of OpenText Hybrid Cloud Management X (HCMX) »
Jeremy Ambicha
Forensic Consultant at A Cyber 1 Company
Customer service and support are one of the biggest challenges we are having. Although it is provided, and once you...
Read full review of ArcSight Enterprise Security Manager (ESM) »
Anonymous User
Test Automation Architect at a healthcare company
Haven’t had any technical support yet, but the demo team was great.
Read full review of OpenText UFT Developer »
MohammedPasha1
Independent consultant at a hospitality company
I can apologize to technical support because we were better than they were. We would take a large amount of time. But...
Read full review of OpenText Data Protector »
Anonymous User
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText Extended ECM »
Pankaj Thakur
System Engineer at Tata Consultancy
Micro Focus's technical support is functional and responsive.
Read full review of OpenText ALM / Quality Center »
Anonymous User
Enterprise Architect at a computer software company
The technical support is good.
Read full review of OpenText Documentum »
Anonymous User
Principal Business Analyst at a financial services firm
The technical support is pretty good. It probably depends on the support contract type you have. Our contract works...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Network Operations at a government
Technical support is great. We have not had any issues with technical support. Even if we've had a high visibility...
Read full review of OpenText Universal Discovery and Universal CMDB »
Venu Cherukuri
Lead Solution Architect at a consumer goods company
The tech support is pretty solid. I've never had any problems. We start with the tech support and, if it's very...
Read full review of OpenText ALM Octane »
Anonymous User
Director of Software Development at a tech company
The technical support is pretty good. I would give it a rating of 9/10.
Read full review of Vertica »
Chris Trimper
Test Automaton Architect at Independent Health
It is nice to know that we have support available for this solution. So, I don't have to go scouring through forum...
Read full review of OpenText UFT One »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
The technical support is good, even excellent.
Read full review of OpenText Output Management »
Anonymous User
Data Scientist at a media company
N/A; don't have much experience on this.
Read full review of Vertica »
Anonymous User
QA Lead at a logistics company
The technical support is prompt and understand business urgency.
Read full review of OpenText ALM / Quality Center »
Anonymous User
Systems Engineer at a pharma/biotech company
Customer Service: I rate them 4/5. I cannot fault their customer service. Luckily, our customer service team is in...
Read full review of OpenText Data Protector »
Aditya Kattamuri
Senior Performance Engineer at a retailer
I'm not a big fan of the tech support to be frank. SaaS tech support (HPE tech support or Micro Focus), there's a gap...
Read full review of OpenText LoadRunner Cloud »
Tom Haakma
Director of Security at Merito
Technical support is an area that can be improved and I think that it's been a known issue since the Fortify team was...
Read full review of Fortify Application Defender »
Jason Antes
Senior Systems Engineer at a real estate/law firm
When a complicated fault occurs, it can take a long time to get a resolution. I have had a few cases that wind up...
Read full review of OpenText Data Protector »

Review 1 of 30

Technical Support

No Data Available

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