Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1714 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

51 reviews

Fortinet FortiGate-VM

39 reviews

Fortinet FortiClient

28 reviews

Top Industries

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

David Carlson
CIO at Camco Mfg.
We're a manufacturing shop. So we have 500-700 users on FortiGate SWG and various devices on the manufacturing floor...
Read full review of Fortinet FortiGate SWG »
GaryRollie
Principal at Senior Solutions Engineer
We use FortiSASE for remote worker access and access to our corporate data centers.
Read full review of FortiSASE »
Anonymous User
Security Specialist at a manufacturing company
We have multiple environments. Some applications are in Oracle Cloud, some are in Azure, some are in GCP, and some...
Read full review of Fortinet FortiWeb »
Jim Morrill
Network admin at Penobscot Valley Hospital
The solution syncs with our active directory and allows configuration for two-factor authentication. We're using the...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Information Technology Infrastructure Manager at SVP
The solution is primarily used as a border firewall as well as for internal LAN segregation, internal IPv4 policy...
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Hector Santiago
Senior Technical Sales Engineer at Logicalis
When the case is unresolved, the following person takes time to get involved in the tickets. The information may be...
Read full review of Fortinet FortiAnalyzer »
Chandra-Prakash
Practice Director & Technologies Advisory at Happiest Minds Technologies
Global reach needs to be improved. Fortinet is lacking penetration towards European countries and the Middle East....
Read full review of Fortinet FortiNAC »
Leslie Wilson
Sales Specialist at Armata Cyber Security
I rate Fortinet support a 10 out of 10. They have a strong team, and tickets are addressed quickly once they're...
Read full review of Fortinet FortiEDR »
Bino Chacko
Sr. Network Engineer at Sultan Qaboos University
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a...
Read full review of Fortinet FortiGate IPS »
Andras Solt
Head Of Security at Groupama
We have had to contact technical support. They have been helpful and responsive.
Read full review of Fortinet FortiMail »
Casper Spies
Key Account Manager at INTDEV INTERNET TECHNOLOGIES PTY LTD
Based on the support we receive from our supplier, who is a reseller or vendor of FortiGate, I would rate it at about...
Read full review of FortiGate Next Generation Firewall (NGFW) »
GaryRollie
Principal at Senior Solutions Engineer
The solution's technical support is very knowledgeable.
Read full review of FortiSASE »
Olajide Olusegun
Network Team Lead at Atlas Security
When we encountered a FortiGate Firewall that had expired, our client asked for a new license. The response from...
Read full review of Fortinet FortiSwitch - Secure Access »
Taha Turkestani
Senior IT specialist at Saudia Airlines
We have not yet needed technical support.
Read full review of Fortinet FortiGate IPS »
Peter Livingi
Core Network Team Lead at Green Enterprise Solutions (Pty) Ltd
The support is great. However, support needs to improve constantly. Even though they are good, they should try to...
Read full review of FortiGate Next Generation Firewall (NGFW) »
OusaidAbaz
Security Network Architect at Inmac
Sometimes, we may not have anyone to contact for tech support because we've acquired much knowledge. We refer to a...
Read full review of Fortinet FortiClient »
Ahmed-Dawood
Director of IT at Oriental Weavers
Fortinet FortiMail's technical support team is very supportive.
Read full review of Fortinet FortiMail »
C N R Prabashan
Assistant Manager - Information Security & Infrastructure at lankatiles
A few years ago, we were implementing and had a session expired issue because the application session had expired on...
Read full review of Fortinet FortiAnalyzer »
William Nogueira
IT Security Specialist at a agriculture
The technical support responds quickly.
Read full review of Fortinet FortiGate »
Syed Ali Waqas
Head IT at Burraq Cyber Security Solutions
The customer service and support are rated eight out of ten. They provide very good support, and an issue I had was...
Read full review of Fortinet FortiClient »
Mohamed Basiouny
Senior Engeneer
Our internal network team does the support for Fortinet FortiClient. I have not contacted Fortinet FortiClient support.
Read full review of Fortinet FortiClient »
Yousef Altaj
Tech Manager at Global tec
Technical support is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Technical Services Manager
Technical support is very good. If you have any questions, they have a forum and, apart from the forum, depending on...
Read full review of Fortinet FortiGate »
COCO BABY
Soc analyst at Konvergenz
Based on what I heard from my colleagues, the technical support is not bad. My colleagues directly contact the...
Read full review of Fortinet FortiSIEM »
Anonymous User
Network Security Engineer at a computer software company
The technical support is good.
Read full review of Fortinet FortiAuthenticator »
Muhammed-Shafi
Presales Solutions Architect at Hilal Computers
Its support is a bit difficult to get. They need to improve the service.
Read full review of Fortinet FortiWeb »
Eswara Rao Pitaka
Management at Aptransco
The customer service and support team is good. Their response time was great.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Simon Coombs
System Administrator at a media company
The support is very good, and we have had no issues.
Read full review of Fortinet FortiGate »
Muhammed Amimul Ehsan
AGM at Partex Star Group
I have had some experience with Fortinet's technical support. If I feel I have the need for some support, I can...
Read full review of Fortinet FortiClient »
Philimon Kaitano
Network Manager at a tech company
The technical support is good, but they take a long time to respond and resolve the issues.
Read full review of Fortinet FortiGate »
Sadiq Mbiyu
Tecnical manager at Watronix Information Technology Ltd
Fortinet FortiMail office provides good support to users. Within the region where I operate, the support offered by...
Read full review of Fortinet FortiMail »
Panduka Samarasinghe Cissp
Security Pre-Sales Engineer - Southern Reigion at a tech services company
I haven't had the chance to see the Wireless technical support side of the operation. Fortinet Wireless' tech is...
Read full review of Fortinet FortiWLM »
Anonymous User
Technical Presales Engineer at a educational organization
We have a support contract with a third-party company, but Fortinet provides the licenses, so we update the solution...
Read full review of Fortinet FortiOS »
Anonymous User
Support Engineer at a manufacturing company
We've only had a few issues and everything was solved very fast. We are satisfied with the level of support on offer.
Read full review of Fortinet FortiGate IPS »
Anonymous User
Cyber Security Engineer at a tech vendor
I have not contacted technical support.
Read full review of Fortinet FortiGate-VM »

Review 1 of 30

Technical Support

No Data Available

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