Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1781 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

51 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

25 reviews

Top Industries

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Nikorn Soemklang
Director - Technical & Services at Bangkok Business Solutions
I've never used technical support and have never reached out to them in the past.
Read full review of Fortinet FortiMail »
Steven Hall
Head Of Consulting at Acurus
We contact technical support all of the time, and for other things as well, and they are very good.
Read full review of Fortinet FortiClient »
Abdelzaher Ahmed
Senior Network Security at Gofaster
The support team is excellent, providing assistance and resolving issues effectively.
Read full review of Fortinet FortiGate-VM »
Don Chanaka Chanaka Chanaka Shehan Marasinghe
Software Engineer at Millennium Information Technologies
Customer support is excellent, rated ten out of ten. They are quick to assist and provide comprehensive documentation...
Read full review of Fortinet FortiNDR »
Harshama Silva
Senior Manager at ITX360 (Pvt) Ltd
Fortinet technical support is very responsive and helpful, and I would rate them a nine out of ten.
Read full review of Fortinet FortiOS »
LucaTurano
IT Manager at City Green Light Srl
We have not had any contact with support other than from the partner, over a year ago.
Read full review of Fortinet FortiMail Cloud »
Pravin Mandlik
Director at Syscraft Technologies LLP
We expect a little skillset from the partner as well. However, if we raise the ticket, it becomes much easier, and we...
Read full review of Fortinet FortiGate SWG »
PauloRio
Senior Consultant at a tech services company
I would rate technical support at eight. It's a potential area for improvement, possibly in terms of response time or...
Read full review of Fortinet FortiSwitch - Secure Access »
E Beernink
Netwerk and Security Specialist at a healthcare company
The technical support is very good.
Read full review of Fortinet FortiWeb »
Anthony Jayaseelan
Director of Communications and Data Management at Reich Global IT FZCO
Technical support is perfect. The technical team is good.
Read full review of Fortinet FortiSwitch - Secure Access »
TalhaAktas
Security Manager at BKL
We've never reached out to technical support. If we need assistance, we typically look for FortiGate documents or...
Read full review of Fortinet FortiSIEM »
Mauricio Lazaro
Director/Owner at Miodesk
I have never used technical support from the vendor.
Read full review of Fortinet FortiGate »
Anonymous User
IT Infrastructure managerInformation an Communication Services Manager at a agriculture
We had some issues with the local support, particularly with regard to purchasing the subscription. It took a very...
Read full review of Fortinet FortiGate »
Anonymous User
Senior Cybersecurity Solution Architect at a computer software company
The technical support for us has been extremely good and the local support is excellent.
Read full review of Fortinet FortiNAC »
Anonymous User
Network and Telecommunication Manager at a educational organization
I rate Fortinet support 10 out of 10. Their support is excellent and inexpensive. They respond immediately.
Read full review of Fortinet FortiSwitch - Secure Access »
Mohammed NAJI
Head of Service at MPM
We are very satisfied with the customer service.
Read full review of Fortinet FortiAnalyzer »
PingLiu
Project development at a comms service provider
We have contacted support for reliability issues, and they have been able to resolve everything within a matter of...
Read full review of Fortinet FortiWeb »
JoelGaari
Network Communication Solutions Manager at IT Solutions NV
In terms of technical support, it depends on your license. From my experience, they have been available at any time...
Read full review of Fortinet FortiWLM »
Ibrahim Massad
Senior Network & Security Engineer at a tech services company
Some bugs that we find we can work around, but usually we open the ticket with Fortinet anyway. This is because...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
IT Director
Customer Service: I've not used them yet. Technical Support: I've not used them yet.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Cyber Security Engineer at a financial services firm
Fortinet's support is really good. I can contact them directly and have been satisfied with the service.
Read full review of Fortinet FortiMail Cloud »
Ahmed Konsowa
Senior Security Consultant at SEE "Systems Engineering of Egypt"
We have good technical support from the vendor.
Read full review of Fortinet FortiGate »
HassamUddin
System Administrator at a logistics company
The technical support is not very reliable. Sometimes it takes them up to a week to get back to us.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Project manager at IRIDIS Group
The level of local customer service was very good. Per our request, tested the product. We got all answers to our...
Read full review of Fortinet FortiAnalyzer »
AbdelmajidLakbabi
Security Engineer at MTDS
There is not an issue with the technical team. It's more about the product itself.
Read full review of Fortinet FortiManager »
Anonymous User
Business Delivery Technology Services Leader at a financial services firm
Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround.
Read full review of Fortinet FortiToken »
Will Alfaro
IT Consultant at Escuela de Comunicación Mónica Herrera
I very rarely contact technical support. If I need to scale, they have very knowledgeable sources and solid...
Read full review of Fortinet FortiGate »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer support is okay. They are fairly responsive for level three and higher (one and two) issues, but if your...
Read full review of Fortinet FortiGate »
Vijayakumar Yohannan
Delivery Head - NOC Operations at a tech vendor
The technical support for Fortinet FortiCASB rates at about eight out of ten. The support team provides excellent...
Read full review of Fortinet FortiCASB »
Anonymous User
Manager BU Network/Security at a tech services company
The support is bad. Unfortunately, they are very late in responding to our requests. It takes too much time.
Read full review of Fortinet FortiADC »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.