Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1690 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

14 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

50 reviews

Fortinet FortiGate-VM

38 reviews

Fortinet FortiWeb

22 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

David Carlson
CIO at Camco Mfg.
We're a manufacturing shop. So we have 500-700 users on FortiGate SWG and various devices on the manufacturing floor...
Read full review of Fortinet FortiGate SWG »
GaryRollie
Principal at Senior Solutions Engineer
We use FortiSASE for remote worker access and access to our corporate data centers.
Read full review of FortiSASE »
Anonymous User
Information Technology Infrastructure Manager at SVP
The solution is primarily used as a border firewall as well as for internal LAN segregation, internal IPv4 policy...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Anonymous User
Security Specialist at a manufacturing company
We have multiple environments. Some applications are in Oracle Cloud, some are in Azure, some are in GCP, and some...
Read full review of Fortinet FortiWeb »
Jim Morrill
Network admin at Penobscot Valley Hospital
The solution syncs with our active directory and allows configuration for two-factor authentication. We're using the...
Read full review of Fortinet FortiAuthenticator »

Review 1 of 5

Customer Service

HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Flavio Romera
Development and Innovation Manager at NSB
I've never had to contact technical support. I cannot speak to how helpful or responsive they would be.
Read full review of Fortinet FortiAnalyzer »
Ajeet Singh
Network Engineer at Apollo Hospitals Enterprise Ltd
The technical support, we are taking from SNS team. Whenever the SNS team is talking on any ticket, they may get help...
Read full review of Fortinet FortiAnalyzer »
Chaitanya Potdar
Information Security Analyst at a energy/utilities company
Fortinet support is excellent. I don't deal with the Fortinet firewall, but a few of my colleagues are on the...
Read full review of Fortinet FortiEDR »
Director_45785
Director at Innate technology
The customer services is good but sometimes they are unresponsive.
Read full review of FortiWeb Web Application Firewall (WAF) »
Ertuğrul Oruç
Network Engineer at F2
We contacted Fortinet's technical support, who helped resolve our issues.
Read full review of Fortinet FortiNAC »
SoheylNorozi
IT Consultant at a tech services company
I don't often have to contact support. When I do I usually just get help from the online community. I really don't...
Read full review of Fortinet FortiOS »
Vinicius Borges
IT Project Management at a energy/utilities company
I rate the solution's service and support an eight out of ten.
Read full review of Fortinet FortiSandbox »
Khine Shein Win
Infrastructure Manager at a retailer
Customer service and support have different levels of support—level one, level two, level three—based on the severity...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Simone F
Director of IT at a software factory
I rate Fortinet support an eight out of ten. We have only contacted them with a few questions, and they responded...
Read full review of Fortinet FortiWeb »
Mohd FauzanRahim
Senior Network Engineer at Measat Broadcast Network System
I've had a positive experience with technical support. They are very good.
Read full review of Fortinet FortiClient »
AshishSingh10
Solutions Architect at a comms service provider
I haven't been directly involved with support. However, I have an understanding that they are very good. I haven't...
Read full review of Fortinet FortiAnalyzer »
Martin Ellmann
Chief Executive Officer at EE Solutions GmbH
My company manages the technical support with around four people, so it is not a complex process for us to handle. In...
Read full review of FortiWeb Web Application Firewall (WAF) »
Anonymous User
CEO at a tech services company
We haven't raised tickets for FortiAuthenticator, but Fortinet's support is very good. We found a block in FortiGate,...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Network Engineer at a mining and metals company
There were a few issues with technical support when we tried to extend contract/support.
Read full review of Fortinet FortiWeb »
Anonymous User
Senior Officer - IT Cyber Security Admin at a media company
The support is very poor with FortiGate IPS and they need to look into fixing it. The senior support agent does not...
Read full review of Fortinet FortiGate IPS »
Anonymous User
Consultant at a tech services company
We have contacted technical support, and they respond very quickly. There times that they cannot address the issues...
Read full review of Fortinet FortiClient »
Anonymous User
MS at a consultancy
Technical support is very quick.
Read full review of Fortinet FortiAuthenticator »
Mohsinoddin Mohammed
Information Security Principal at Alkhorayef
The customer service is good, although there is room for improvement with technical support.
Read full review of Fortinet FortiGate »
PingLiu
Project development at a comms service provider
We have contacted support for reliability issues, and they have been able to resolve everything within a matter of...
Read full review of Fortinet FortiWeb »
Anonymous User
Customer Support engineer at a healthcare company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of Fortinet FortiGate »
Branden Emia
Senior Systems Engineer at Larry H. Miller Group of Companies
ShieldX's technical support has been great. I put in a ticket or send an email, and they are very responsive. It is...
Read full review of ShieldX »
Anonymous User
IT Network Engineer at a tech services company
The technical support is good because it's available 24/7. I don't use them often because I usually fix things...
Read full review of Fortinet FortiDDoS »
KevinTafuro
IT Manager at Cloudjet
The technical support is great, good solutions and an excellent proactivity.
Read full review of Fortinet FortiOS »
MnG32
Manager and General Attorney
We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious...
Read full review of Fortinet FortiGate »
GabrielDavid
Chief Information Officer at LCC Group Inc
We have yet to contact technical support, as we've just started to use the product and haven't had any issues to...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Director of Research and Development at a comms service provider
We haven't encountered any open trouble tickets in the past three years, so we don't have firsthand experience with...
Read full review of Fortinet FortiGate-VM »
Anonymous User
System Engineer at a tech services company
We haven't had any technical issues, because it was designed as specified in the documentation. I know we have local...
Read full review of Fortinet FortiWeb »
AhmedNatil
Security Manager at Alternative Solutions
The technical support's quality and response time are good.
Read full review of Fortinet FortiProxy »
Phil Horst
President at Integral Design Software
I have not needed to contact technical support.
Read full review of Fortinet FortiGate »
Alexander Schweder
Network Engineer at Static IPs Bremerhaven-2
The solution's technical support was not always good, so it has some scope for improvement. I rate the technical...
Read full review of Fortinet FortiMail »

Review 1 of 30

Technical Support

No Data Available

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