Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1747 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

51 reviews

Fortinet FortiGate-VM

41 reviews

Fortinet FortiClient

30 reviews

Top Industries

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Customer Service

Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Yati Gharat
Chief Technology Officer at Litmus
Technical support is great. When we have sent urgent tickets and they do reply back within fifteen minutes.
Read full review of Fortinet FortiManager »
KENNETH OBONYO
Pre sale engineer at Harnssen Group Limited
The technical support for this product is very good; they always respond to us quickly when we raise issues.
Read full review of Fortinet FortiGate IPS »
Abdul-MuminIddrisu
CCO at Oduma Solutions Ltd
We have contacted the support a number of times and they were helpful.
Read full review of Fortinet FortiSIEM »
Jay Prajapati
Technical Support Engineer at ITCG SOlutions Pvt Ltd
In India, support takes some time. If the call gets connected outside India, then it is very good. SonicWall has the...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Yusuke Murasato
IT Network, Security Engineer at Zuken Netwave
They improved their technical support assistance recently. It's really nice yet depends on the person, so I rate it...
Read full review of FortiSASE »
Leslie Wilson
Sales Specialist at Armata Cyber Security
I rate Fortinet support a 10 out of 10. They have a strong team, and tickets are addressed quickly once they're...
Read full review of Fortinet FortiEDR »
Kehinde Bankole
Manager IP Network Security Planning at MTN
We would like to have more local presence in the future. However, we can get support when we need it.
Read full review of Fortinet FortiManager »
Mohammed Hattari
System admin at Environment Fund
I have had communications with Fortinet's technical support, and they offer high-quality support.
Read full review of Fortinet FortiMail »
Anonymous User
ICT Department at a energy/utilities company
Technical support is pretty good.
Read full review of Fortinet FortiSandbox »
Bas Bonvanie
System Administrator at Heisterkamp Beheer I B.V.
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Simone Meddi
Architect engineer at DGS S.P.A.
It works well for me. I can review the initial check, explain it thoroughly, outline the subsequent steps, and...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Gerente Regional at a comms service provider
Regionally, we are well covered. Technical support is good in this area.
Read full review of Fortinet FortiGate IPS »
Daniel Vukadinovic
Techology Operations Lead at a computer software company
I contacted their support in the first week of January when we had that issue with the API, and that was sorted out...
Read full review of Lacework FortiCNAPP »
Anonymous User
ICT Architect at a insurance company
Technical support is good. I don't have any problem with technical support.
Read full review of Fortinet FortiSwitch - Data Center »
Anonymous User
Manager - IT at a computer software company
We have been in contact with technical support and I find them to be good. We've had no issues with them.
Read full review of Fortinet FortiGate »
Anonymous User
Project Manager at renaissance group
I haven't really dealt directly with technical support. Once, when I ran into an issue, I spoke with my local...
Read full review of Fortinet FortiGate »
Allen Alirkar
Senior Network Engineer at Association of Village Council Presidents
So far, I've had no issues with the tech support team I've worked with previously, so I would rate them a nine out of...
Read full review of Fortinet FortiGate Cloud »
Eric Ansenne
Owner at EASI Network
The technical support for us is great. We get our support from Fortinet in Belgium, so we can communicate directly...
Read full review of Fortinet FortiManager »
Anonymous User
Senior Enterprise Information Security Architect at a healthcare company
Customer Service: Their sales people have always been helpful and friendly, and they’ve given us some things for...
Read full review of Fortinet FortiSIEM »
Anonymous User
SecOps Lead at a tech services company
I've worked with technical support in the past. They are very good. When we open tickets, they respond quickly. I'm...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Senior Security Consultant at a tech services company
Fortinet's support is good.
Read full review of Fortinet FortiManager »
FabiolaOliveros
Technology Consultant at a tech services company
Excellent.
Read full review of Fortinet FortiWeb »
Anonymous User
Pre-Sales Engineer at a tech services company
I would give technical support a rating of 10/10.
Read full review of Fortinet FortiAuthenticator »
TalhaAktas
Security Manager at BKL
We've never reached out to technical support. If we need assistance, we typically look for FortiGate documents or...
Read full review of Fortinet FortiSIEM »
Daryl Tate
ICT Infrastructure Coordinator at Chairo Christian School
We have had some technical support and it's been very good. We have changed the way we are connecting to our...
Read full review of Fortinet FortiPortal »
GorbachevAnthony
Sr. Network Architect at Endurance International Group
Technical support is helpful. They are responsive.
Read full review of Fortinet FortiManager »
Vasanth Chellappa
CEO & Technical Head Executive at ChellSoft Technologies
The technical support is excellent.
Read full review of Fortinet FortiMail »
Abdul Faheem
Global sales head at MEPCSA
We've never had to contact Fortigate's technical support, so I can't speak to their quality of service. If we have...
Read full review of Fortinet FortiGate-VM »
GabrielDavid
Chief Information Officer at LCC Group Inc
We have yet to contact technical support, as we've just started to use the product and haven't had any issues to...
Read full review of Fortinet FortiGate-VM »
Mohammed Salhi
Security Engineer at Futuretec
The technical support by Fortinet is okay. I work a lot with Fortinet products and I call the support often. They are...
Read full review of Fortinet FortiAuthenticator »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.