Compare ARCON vs Fortinet

ARCON

Based on 39 reviews.

Fortinet

Based on 1676 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

50 reviews

Fortinet FortiGate-VM

38 reviews

Fortinet FortiClient

24 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

David Carlson
CIO at Camco Mfg.
We're a manufacturing shop. So we have 500-700 users on FortiGate SWG and various devices on the manufacturing floor...
Read full review of Fortinet FortiGate SWG »
GaryRollie
Principal at Senior Solutions Engineer
We use FortiSASE for remote worker access and access to our corporate data centers.
Read full review of FortiSASE »
Anonymous User
Information Technology Infrastructure Manager at SVP
The solution is primarily used as a border firewall as well as for internal LAN segregation, internal IPv4 policy...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Anonymous User
Security Specialist at a manufacturing company
We have multiple environments. Some applications are in Oracle Cloud, some are in Azure, some are in GCP, and some...
Read full review of Fortinet FortiWeb »
Jim Morrill
Network admin at Penobscot Valley Hospital
The solution syncs with our active directory and allows configuration for two-factor authentication. We're using the...
Read full review of Fortinet FortiAuthenticator »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Taimoor Khan
Network Operations Engineer at Inara Technologies
Technical support is very helpful and responsive. Every time we open a ticket, they help us and make sure it's resolved.
Read full review of Fortinet FortiManager »
FrançoisNolin
Cybersecurity architect at Alithya
Technical support has been excellent. They are fantastic.
Read full review of Fortinet FortiClient »
Mark Moloney
IT Network Manager at a non-profit
It was average. I wasn't overly impressed. I was also not disappointed.
Read full review of Fortinet FortiGate-VM »
Ken Murimi Murungi
Network security manager at Xtranet Communications
The customer support has been very helpful.
Read full review of Fortinet FortiMail Cloud »
Anupama Perera
Marketing at Bluechip Technical Services Pvt Ltd
Fortinet customer support is good.
Read full review of Fortinet FortiWeb »
Salah Sabouni
Director at ST
We have had interaction with technical support. They're good if you have the correct support package. They have two...
Read full review of Fortinet FortiGate Cloud »
Slawomir Napiorkowski
Architect at IT Systems and Solutions sp. z o.o.
The technical support team is helpful.
Read full review of Fortinet FortiAuthenticator »
Mohamed Walid SEBAI
Head of Infrastructure Sector at Mezzo
We receive support from a local vendor so have not needed the solution's technical support.
Read full review of Fortinet FortiGate IPS »
Damitha Anuradha
Senior Consulting, Enterprise Solutions Engineer at AcSys Networks Private Limited
The solution's technical support takes weeks to respond to a query. I rate the technical support a one or two out of...
Read full review of FortiSASE »
Heson Ko
Software Development Specialist at Unicomp Information Co. Ltd.
The technical support has been very helpful and they have local language support for Taiwan.
Read full review of Fortinet FortiOS »
SoroushEnayati
Security Network Engineer at Freelance
I've never contacted technical support for Fortinet FortiExtender because I have a lot of experience in the product,...
Read full review of Fortinet FortiExtender »
Krzysztof Morański
Systems Engineer at Vernity
In general, technical support is helpful. We are quite happy with the level of support on offer.
Read full review of Fortinet FortiGate »
GorbachevAnthony
Sr. Network Architect at Endurance International Group
Technical support is helpful. They are responsive.
Read full review of Fortinet FortiManager »
PrideChieza
Network Security Engineer at ZOL Zimbabwe
When I speak with Fortinet technical support it is usually in regards to FortiGate. I would rate their support team...
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Network Engineer at a maritime company
We have contacted technical support at times when the appliance was not working well and they were ok. We have no...
Read full review of Fortinet FortiGate-VM »
Mohamed Fouad
IT Manager at a pharma/biotech company
The technical support is very good. The assistance they gave was very good and I learned a lot from them.
Read full review of Fortinet FortiOS »
Anonymous User
IT NETWORK ENGINEER at a energy/utilities company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Fortinet FortiGate »
Azharudheen Parangodath
Network administrator at PISystems
I am satisfied with the technical support.
Read full review of Fortinet FortiManager »
Anonymous User
CEO at a tech services company
I like Fortinet's technical support. But it could always be better.
Read full review of Fortinet FortiMail »
Anonymous User
IT Infrastructure Engineer at a tech company
Technical support is 10/10. They respond and offer solutions very fast.
Read full review of Fortinet FortiGate »
Samuel Cudjoe
Regional IT at PMGL
We have managed service providers who have support licenses with Fortinet. We normally have a three-year support...
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Network Engineer at a healthcare company
Good.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Senior Security Engineer at a computer software company
Technical support is very good.
Read full review of Fortinet FortiMail »
Suresh Sharma
Sr. Technical Executive at a educational organization
Technical support is very poor. We are not satisfied with the technical support because there is not any direct...
Read full review of Fortinet FortiWLM »
Anonymous User
Jr. Engineer at a computer software company
Their technical support is good. We don't have any issues with their support.
Read full review of Fortinet FortiAnalyzer »
Adil Cullychurn
Tech Engineer at a financial services firm
Technical support for the solution is very good.
Read full review of Fortinet FortiOS »
Anonymous User
Network Engineer at a retailer
I've never contacted technical support. Having never dealt with them, I can't speak to their responsiveness or...
Read full review of Fortinet FortiGate »
Hector Aaron Gonzalez
IT Consultant at Vivaro
Fortinet FortiSandbox could provide better customer support.
Read full review of Fortinet FortiSandbox »
Mike-Robinson
Owner at Mar Consulting Services
Phenomenal. Fortinet's technical support is outstanding.
Read full review of Fortinet FortiWLM »
Anonymous User
Network Security Engineer at a tech company
The technical support is acceptable.
Read full review of Fortinet FortiGate SWG »

Review 1 of 30

Technical Support

No Data Available

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