Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1807 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

52 reviews

Fortinet FortiGate-VM

33 reviews

Fortinet FortiAnalyzer

29 reviews

Top Industries

Educational Organization

58%

Computer Software Company

10%

Financial Services Firm

Government

Educational Organization

17%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »

Review 1 of 30

Adnan Kallas
Sr. Network & Security Engineer at Data Consult
Customer service and support are good, but they are not excellent, especially with major issues where time is critical.
Read full review of Fortinet FortiProxy »
Melvin Obiri
Sr. Systems Engineer at Kipepeo Solutions Ltd
The technical support from Fortinet FortiWeb is excellent.
Read full review of Fortinet FortiWeb »
AhmedAboalassaad
Network & Security Team Head at Amiral
The support from Fortinet FortiGate is great. When I have an issue with the support team, it is when I can't...
Read full review of Fortinet FortiGate »
Md. Al Imran Chowdhury
Cyber Security Analyst at Link3 Technologies
The solution's technical support is good.
Read full review of Fortinet FortiSwitch - Data Center »
Bart Homblé
BDM Fortinet & BDM Teamlead at Exclusive Networks
I would rate the customer service and support as nine out of ten.
Read full review of Fortinet FortiWeb »
Girgis Hady
Network Technical Lead/Manager at WadiDegla
I have contacted them many times. My experience with them was good, but their support can be improved overall. I...
Read full review of Fortinet FortiGate »
Kumar Vaibhav
Solutions Architect at In2IT Technologies
The support from Fortinet FortiSIEM is great.
Read full review of Fortinet FortiSIEM »
Jozef Beliansky
Network engineers at a government
Technical support is excellent with Fortinet FortiAuthenticator.
Read full review of Fortinet FortiAuthenticator »
SandroQuinto
IT Coordinator at Plasser do Brasil
Technical support has been great. We are satisfied with their capabilities.
Read full review of Fortinet FortiGate Cloud »
JavierSanchez
CSO at Nologin
Forti support is quite good.
Read full review of Fortinet FortiManager »
FarooqKhan
Assistant VP Solution Departments at a computer software company
Fortinet's support system lags behind the rest of its offerings and needs to be fine-tuned and polished.
Read full review of Fortinet FortiMail »
SoheylNorozi
IT Consultant at a tech services company
I don't often have to contact support. When I do I usually just get help from the online community. I really don't...
Read full review of Fortinet FortiOS »
Himali Bhatta
Technical Officer at Leads Innovation
Support is good. A local organization provides us with first-level support. I have raised a few cases with them.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Salah Sabouni
Director at ST
Technical support is wonderful. They are one of the good companies that provide really good technical support.
Read full review of Fortinet FortiGate Cloud »
Viswanathan Selvakumar
Senior Manager at Allsec Technologies Ltd
Technical support is responsive. I would rate it eight out of ten.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Lead Architect at a computer software company
I used technical support for FortiClient and I would say that they are good. They are knowledgeable and responsive....
Read full review of Fortinet FortiClient »
Boller Anyiine
Cyber Security Specialist at a tech services company
Technical support is good. You create a ticket and within that ticket you explain what challenges you're facing. They...
Read full review of Fortinet FortiNAC »
Anonymous User
Assistant Infrastructure Manager at a maritime company
Technical and customer support is okay.
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Network Manager at a computer retailer
They could improve the response time for severe cases. At present, they reply within a day or two. However, they do...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Senior Proposal Manager at a tech services company
We have internal support, so I don't have any issues with it.
Read full review of Fortinet FortiNAC »
Anonymous User
Technical Network Consultant, Sr Network Engineer at a transportation company
We have direct support, and sometimes issues aren't resolved as quickly as we would like them to be. However, they...
Read full review of Fortinet FortiManager »
SoroushEnayati
Security Network Engineer at Freelance
I've never contacted technical support for Fortinet FortiExtender because I have a lot of experience in the product,...
Read full review of Fortinet FortiExtender »
Soo-Lee
Security Engineer at Cmtinfo
The technical support services are good.
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Software Test Engineer
We have managed to maintain the device without getting in touch with technical support. Credit can be given to the...
Read full review of Fortinet FortiGate »
Imad Awwad
Group IT Manager at a manufacturing company
We have been in touch with FortiMail technical support and submitted some tickets to them for issues we had. They are...
Read full review of Fortinet FortiMail Cloud »
Anonymous User
Project Consultant at a tech consulting company
I always had great experiences with Fortinet. I worked with them several times to resolve configuration issues and...
Read full review of Fortinet FortiGate »
Masahiro Nakajima
CEO at Irvine Systems
Fortinet has very comprehensive documentation, so we haven't communicated with technical support.
Read full review of Fortinet FortiGate Cloud »
Ashleigh Gilson
Senior Director Information Technology at a hospitality company
Technical support is very good. On a scale of one to five, I would give them a four.
Read full review of Fortinet FortiGate »
Raul Rivera
Cybersecurity Engineer at GFR Media
Technical support was excellent.
Read full review of Fortinet FortiClient »
Anonymous User
Sales & Support at a tech services company
We do not use FortiGate support directly; we must use distributor support.
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 30

Technical Support

No Data Available

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