Compare AT&T vs Securonix Solutions

AT&T

Based on 37 reviews.

Securonix Solutions

Based on 33 reviews.

Latest Research

Buyer's Guide

AlienVault OSSIM vs. Securonix Next-Gen SIEM

October 2024

Securonix Next-Gen SIEM vs. AlienVault OSSIM

Updated: October 2024

Buyer's Guide

AlienVault OSSIM vs. Securonix Next-Gen SIEM

October 2024

AlienVault OSSIM vs. Securonix Next-Gen SIEM

Updated: October 2024

Overview

AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T Inc. began its existence as Southwestern Bell Corporation, one of seven Regional Bell Operating Companies created in 1983 in the divestiture of the American Telephone and Telegraph Company following the 1982 United States v. AT&T antitrust lawsuit. Southwestern Bell changed its name to SBC Communications Inc. in 1995. In 2005, SBC purchased former parent AT&T Corp. and took on its branding, with the merged entity naming itself AT&T Inc. and using the iconic AT&T Corp. logo and stock-trading symbol.

Information Not Available

Sample Customers

AlienVault OSSIM

Council Rock School District

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Popular Solutions

AlienVault OSSIM

10 reviews

Webex Meetings with AT&T

3 reviews

AT&T VPN

0 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

0 reviews

Top Industries

Computer Software Company

16%

Educational Organization

11%

Financial Services Firm

Comms Service Provider

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bryant Carthan
Branch Head, Training Branch at United States Marine Corps
We were using the Webex training platform, but that has been phased out, so now it's Webex Meetings. We are primarily...
Read full review of Webex Meetings with AT&T »
HarshBhardiya
SOC Engineer at Just Dial Limited

Read full review of AlienVault OSSIM »
BrunoSTOFFEL
Global Knowledge Based Engineering Manager at Tenneco Inc.
The solution was primarily used for hotels and suppliers.
Read full review of AT&T VPN »

Review 1 of 3

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
Securonix UEBA is used for lateral movement detection, ransomware detection, multiple malware detections, user...
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

HarshBhardiya
SOC Engineer at Just Dial Limited
There is no straightforward documentation available now at AT&T. They are focusing on the cloud. The on-prem...
Read full review of AlienVault OSSIM »
Intekhab Ahmad.
Senior System and cyber security administration at Tankeenhr
Support response times vary; there are instances where they respond promptly, while in others, it may take some time....
Read full review of AlienVault OSSIM »
Steven Sheehy
Managing Director of Hytec (OLM Group company) at OLM Group company
I rate the stability of AlienVault OSSIM a seven out of ten.
Read full review of AlienVault OSSIM »
Bryant Carthan
Branch Head, Training Branch at United States Marine Corps
I have never had to use Webex support.
Read full review of Webex Meetings with AT&T »
Hakeem Olufadi
infrastructure and security Analyst at holmen consulting
When we have had to reach out to them, they were brilliant. They were prompt and very precise.
Read full review of AlienVault OSSIM »
Anonymous User
System Administrator at a marketing services firm
The technical support is perfect.
Read full review of AlienVault OSSIM »
KHADIJA SALAM SALEH AL-HARRASI
Student at a educational organization
I cannot speak to technical support. I've never used them.
Read full review of AlienVault OSSIM »
Tigabu Ab
Soc at a financial services firm
I have not interacted with customer service for support as I've been using the free version and am unsure if there is...
Read full review of AlienVault OSSIM »
Anonymous User
Director at a tech services company
We don't use the support very much as we manage to deal with most issues in-house. The technical support they provide...
Read full review of AlienVault OSSIM »
S Mustafa Afzouni
Development Manager at a tech services company
Technical support is fine, but if you have a problem, for example, if you have to decode or fix some bugs, you have...
Read full review of AlienVault OSSIM »
BrunoSTOFFEL
Global Knowledge Based Engineering Manager at Tenneco Inc.
I've never had to contact technical support.
Read full review of AT&T VPN »
Kuzey Aksu
Information Security Manager at a financial services firm
Technical support was very good. They've always responded on time.
Read full review of AlienVault OSSIM »
Jim Poehlman
Chief Wealth Cybersecurity Architect at PWcyber
The solution is free to use and therefore doesn't offer technical support.
Read full review of AlienVault OSSIM »
Fareed Jamali
Research Assistant at a tech services company
The documentation provided was not sufficient, so we worked it out by ourselves.
Read full review of AlienVault OSSIM »
Denis L
Sales Solutions Engineer at a tech services company
Great guys. They work fast and they have great experience with their solutions and give great support.
Read full review of AlienVault OSSIM »
Anonymous User
HEAD OF ENGINEERING at a insurance company
You need to pay for technical support, but I didn't pay for it, so I can't say much about it. The solution has a very...
Read full review of AlienVault OSSIM »
Danilo Tiberi
ICT Consultant at N3tcom
The support from AlienVault OSSIM is good, they are responsive. I rate the support from AlienVault OSSIM a five out...
Read full review of AlienVault OSSIM »
Sharad Agrawal
Co-Founder and Director - Information Technology at Techneow
We were in touch with technical support a bit when we were doing the implementation. The training and knowledge they...
Read full review of AlienVault OSSIM »
Rafael Vico
Solution architect at Academic
I haven't dealt with technical support as I never dealt with technical issues.
Read full review of Webex Meetings with AT&T »
Anonymous User
Cyber Security Specialist at AEC
I've never had to use technical support.
Read full review of AlienVault OSSIM »
MohamedMohsen
Founder & CEO at MnZ Technology Solutions
I will give their technical support 80%. Although I am not completely satisfied, their response is good. I give their...
Read full review of AlienVault OSSIM »
Tamer Serag Ahmed
Co-Founder at Besafe Technology
Technical support for this solution is very good. They are now owned by AT&T Security, and their people do a pretty...
Read full review of AlienVault OSSIM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The Community version does not have any technical support. We have been able to resolve some issues through the...
Read full review of AlienVault OSSIM »
Anonymous User
Network Administrator at a tech services company
I did not use the solution's technical support.
Read full review of AlienVault OSSIM »
Meshal Aljohani
IT Technical III - IT Security at a energy/utilities company
I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and...
Read full review of Webex Meetings with AT&T »

Review 1 of 25

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 28

Technical Support

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