AlienVault OSSIM Reviews

Users found that AlienVault OSSIM helped reduce time spent on manual log analysis, improved threat detection efficiency, and offered valuable insights into network security. It enhanced compliance reporting and provided cost-effective security management. Some noted that while initial setup required effort, the significant reduction in labor costs and improved threat visibility justified the investment.

The pricing and licensing experience for AlienVault OSSIM varies among users. Some mention that there are two options available: OSSIM, which is open source, and USM, which requires a paid license. The paid license comes with a support team to assist with any issues. However, others mention that the licensing price structure of AlienVault OSSIM can lead to additional costs compared to other solutions like Microsoft Sentinel. 

Users must pay extra for support. 

• "I used the paid version of the tool and found it to be expensive. It has been a while since I changed to Securonix. I will have to check whether AlienVault charges per device, user, or log."
• "AlienVault OSSIM is expensive compared to its competitors."
• "The tool's licensing costs are yearly."

Primary uses of AlienVault OSSIM include local action, vulnerability scanning, Network IDS usage, security event analysis, threat detection, SOC setup, e-commerce security monitoring, log collection, detecting abnormal behavior, and cyber security for telecommunications. Users utilize it for research, playing with SIEM solutions, monitoring user activities, critical event detection, and network visibility. Some deploy it in small environments and support SOC capabilities internally.

AlienVault OSSIM's customer service is generally responsive and prompt. Users appreciate the efficient and experienced team, but some find the documentation insufficient, requiring them to resolve issues independently. Technical support varies; it is excellent for some, while others experience delays, especially with account issues. Community forums assist those using the free version as it lacks direct support. Training and knowledge are minimal for some during implementation.

Users find AlienVault OSSIM's initial setup generally straightforward, with deployment times varying based on infrastructure size and team expertise. Some faced challenges due to outdated documentation or a lack of skills, making integration with third-party tools or specific configurations time-consuming. While many praised the ease and speed, taking anywhere from 15 minutes to several days, others found the process complex, especially without proper training or up-to-date resources. The setup might need additional configurations for compatibility with certain devices.

AlienVault OSSIM's scalability receives mixed feedback. Users appreciate its ability to deploy sensors in multiple locations and manage data collection, although some find it limited for larger enterprises. Ratings vary from three to eight out of ten, indicating room for improvement. Many find it suitable for small to mid-sized businesses, while others highlight integration issues and scalability restrictions. Despite varying experiences, most users agree on its adequacy for specific market needs.

The stability of AlienVault OSSIM receives varied feedback. Many users find it reliable without significant issues, while some note occasional bugs or crashes, especially in older versions. Stability ratings often range from moderate to very good, with specific mentions of no crashes or bugs. Performance depends on server configuration, and some rate it as high as eight or ten out of ten. Users generally consider it stable but highlight a few minor concerns.