Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

IQ Bot

Synergy

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

118 reviews

14 reviews

3 reviews

11 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neethushree S
QA in RPA at Merck Group

Read full review of IQ Bot »
Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
Read full review of BotFarm »

Review 1 of 2

Joel McMillan
Systems Administrator at BAE Systems
We use Kofax TotalAgility for accounts payable.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
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Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Venkata Kancharla
Solution Architect at CMG Mortgage, Inc.
In the past two to three months, the support has gotten far better. Previously, we didn't have a live agent or live...
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Jeongho Kim
IT Consultant at a tech consulting company
I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight...
Read full review of IQ Bot »
Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
I have called customer service three times and the experience has not been good. They do not offer 24/7 support,...
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Matt Ham
VP Digital Automation at Osaic
I rate Automation Anywhere support seven out of 10. I would also like to see better communication with their customer...
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Celestine D.
Director intelligent automation at AMISEQ
Automation Anywhere's technical support has been very good.
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Ana MarijaBarisic
Team Lead at Studenac market
It is difficult to get proper help from the technical support.
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Yanilka Barrera
Manager at Global Bank
I rate Automation Anywhere support nine out of 10. The support is good. The team from Colombia responsible for...
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Rajnish Mishra
Senior RPA Developer at CognitBotz Solutions
Automation Anywhere has good support features.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
Read full review of BotFarm »
Anonymous User
Associate System Analyst at NSEiT Limited
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
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Anonymous User
RPA Developer at a pharma/biotech company
I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for...
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Manish Kumar
Software Engineer at a energy/utilities company
From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.
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Logeshbabu Jothy
Head Transformer at FLSmidth
I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the...
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Vikram Chitale
Process Leader Purchase to Pay at Eaton
The customer service that they provide is good. They have good turnaround time with fast responses whenever there is...
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Technical support has been very good. Many a time, there was an issue with the configuration part, or the licenses...
Read full review of BotFarm »
MohanAgrawal
IT Consultant at ITC Infotech
We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed...
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
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Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
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Anonymous User
Senior Software Engineer at a financial services firm
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
Read full review of BotFarm »
Deepak_Batra
Country Head and Controller at Evalueserve
We did use technical support for troubleshooting and maintenance as well. Our internal technical support team is not...
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Dona Manuel
Technical Lead at Titan company
We have never had to call into technical support.
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Siva Gangavarapu
RPA Developer at Qualcomm Incorporated
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
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Anonymous User
Developer at a financial services firm
The technical support is amazing. It is the best support that we have worked with.
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KinjalDangeria
Director Of Services at a tech services company
Automation Anywhere's tech support could be more knowledgeable.
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Sunil Ranka
Founder at Predikly
Technical support is pretty good. They are reachable and they've been able to solve the problems.
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Anonymous User
Director - Transformation & Consulting at a tech vendor
It has been a long time since I reached out to them for support. As a service provider, they are always there to...
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Raul Cabezas
RPA Architect at a wholesaler/distributor
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go...
Read full review of IQ Bot »
Anonymous User
Senior Manager at a pharma/biotech company
The technical support needs to be improved to provide exclusive support for each customer.
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Review 1 of 30

Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
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Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
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Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
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PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
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Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
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Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
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Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
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Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
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Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
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Review 1 of 30

Technical Support

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