Tungsten RPA Reviews

Name: Tungsten RPA
Brand: Tungsten Automation
Rating: 3.7 (26 reviews)

3.7 out of 5

26 reviews
83% willing to recommend

902 followers

What is Tungsten RPA?

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

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Tungsten RPA is the #11 ranked solution in best RPA tools. PeerSpot users give Tungsten RPA an average rating of 7.4 out of 10. Based on the analysis of the 26 most recent Tungsten RPA reviews, the overall sentiment is positive, with a sentiment score of 6.9. Tungsten RPA is most commonly compared to UiPath: Tungsten RPA vs UiPath. Tungsten RPA is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Helped 824,067 peers since 2012

Featured reviews

Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

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Mahmoud Alyabroudi

Solutions Architect at DEWA

Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.

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Babu Palani

Senior Solutions Architect at LexisNexis Risk Solutions

I've used Pega Robotic Process Automation, AI, and Power Automate. In comparison with Power Automate, it isn't easy to code. The UI part is not so user-friendly. A non-developer can run Power Automate. You need some knowledge to use Kofax. For example, if you want to make an entry into an application by grabbing the text from somewhere else. That will be pretty much easier in Power Automate than Kofax. There is some office automation available in Power Automate. Also, using Power Automate is much easier if you have an Office 365 license. You don't have to purchase a new license. Kofax doesn't come with any of the existing options that we are using. We have to specifically spend on Kofax separately. There is an OCR content feasibility in Power Automate, but Kofax does not have one. There is an OCR engine available within Kofax. Earlier, I was using it for train processing.

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Tungsten RPA mindshare

As of December 2024, the mindshare of Tungsten RPA in the Robotic Process Automation (RPA) category stands at 2.1%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerAnalyst reports

Type	Title	Date
Category	Robotic Process Automation (RPA)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Tungsten RPA vs UiPath	Dec 22, 2024	Download
Comparison	Tungsten RPA vs Microsoft Power Automate	Dec 22, 2024	Download
Comparison	Tungsten RPA vs Automation Anywhere	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
UiPath	4.4	26.4%	97%	815 interviews Add to research
Microsoft Power Automate	3.9	21.2%	87%	125 interviews Add to research

Valuable Features

Tungsten RPA's most valuable features include robust web browser automation, integration with third-party services, OCR capabilities, and process automation. Users appreciate its ease of setup, drag-and-drop functionality, flexibility with pre-developed components, and excellent technical support. Kofax offers OCR, good handling of UIs via browsers, scalability, and the ability to automate document processes. With multiple modules like Kofax TotalAgility, businesses can manage processes with dashboards and error handling features, providing end-to-end solutions for various business needs.

"Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."
"The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."
"You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."

Room for Improvement

Tungsten RPA requires enhancement in its integration capabilities, user interface, and AI features. Users seek improvements in scalability and automation of complex processes. Compatibility with ERP systems, better error handling, and increased documentation availability are desired. The interface should be more user-friendly. Performance issues with Java applications and Citrix environments are noted. Enhanced desktop automation and multi-attachment email functionality are needed. Users also want improved initial support and more frequent updates.

"Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges."
"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."

ROI

Aviation entities note time and resource savings with Tungsten RPA in Kofax integration. Processes become shorter, requiring fewer people and reducing errors. In the governmental domain, automation leads to a 70% cost decrease in departments like corporate insurance renewals, diminishing manual work. Employees redirect efforts to more valuable tasks. Migration initiatives yield notable ROI, facilitating content transfer and manipulation across systems.

Pricing

Tungsten RPA pricing is considered competitive yet varies based on deployments and regions. Organizations experience an annual subscription cost with an upfront payment for installation, contrasting with the previous perpetual licensing. Its server-based model differs from per bot pricing, offering flexibility. Additional costs may arise for multiple licenses and distinct solution areas. While some users find it reasonably priced given its capabilities, others note it as costlier compared to UiPath and Power Automate.

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."
"The solution’s license is not expensive."
"Kofax RPA's licensing costs are yearly and expensive."

Popular Use Cases

Tungsten RPA is primarily utilized by users to automate tasks across various domains, including finance, healthcare, banking, and customer service. It is employed for web automation, data extraction, document handling, and enhancing customer interactions. Implementations include automating compliance management, improving operational efficiency in aviation businesses, and streamlining hospital patient record management and bank customer care processes. Users also leverage it for website automation, SharePoint tasks, and managing financial data like invoices and accounts.

Service and Support

Customers generally report positive experiences with Tungsten RPA's service and support. While responses are typically prompt and knowledgeable, delays and slow resolution times are noted. The support team is accessible via remote channels and provides assistance based on service agreements. Users appreciate the resource allocation towards research and development, enabling quick issue resolution. However, some express a need for faster responses and availability beyond standard hours. Language barriers are not reported as a problem.

Deployment

Experiences with Tungsten RPA's initial setup vary. Many found it straightforward or easy, often taking only a few minutes or hours, while some encountered moderate complexity lasting days to weeks. A few found it challenging, particularly with larger or more complex environments. Deployment teams ranged from small, dedicated groups to larger teams dependent on scale and complexity, often involving consultants. Maintenance usually required minimal personnel, though some setups were more demanding.

Scalability

Tungsten RPA's scalability is flexible, with varied implementations across different organizations. It supports both small and large enterprise needs, often requiring skilled personnel to handle configurations and deployments. The licensing structure poses some challenges, but users often successfully scale with adequate resources. The effectiveness of scaling can depend on having a structured organization and suitable processes for automation. Users note both the ease and complexity of scaling, often rating it positively.

Stability

Tungsten RPA exhibits a generally strong stability, highly rated by users. While some mention variability depending on specific installations, others find it consistently reliable with no crashes or glitches, rating its stability between seven to nine out of ten. Users appreciate its robustness, though challenges arise with complex legacy applications affecting stability in specific scenarios. Overall, it maintains a favorable stability performance, valuable for enterprise operations with continuity needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Tungsten RPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

Government

Insurance Company

Energy/Utilities Company

Real Estate/Law Firm

Retailer

University

Comms Service Provider

Logistics Company

Construction Company

Photography Company

Healthcare Company

Educational Organization

Legal Firm

Hospitality Company

Non Profit

Media Company

Wholesaler/Distributor

Marketing Services Firm

Performing Arts

Transportation Company

Outsourcing Company

Recreational Facilities/Services Company

Consumer Goods Company

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Learn more about Tungsten RPA

Tungsten RPA was previously known as Kofax RPA, Kofax Kapow, Kapow.

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Tungsten RPA customers

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita