Try our new research platform with insights from 80,000+ expert users
Tungsten RPA Logo

Tungsten RPA pros and cons

3.7 out of 5
902 followers
Post review

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Tungsten RPA provides valuable integration with third-party support and productivity services.
The platform offers scalable performance and a variety of automation features like drag-and-drop functionality.
OCR capabilities in Tungsten RPA are reliable and adaptable for processing information from documents.
Tungsten RPA enables efficient web browser automation, simplifying interaction with websites.
The platform simplifies task automation with a high success rate in data extraction, even at low DPI levels.

CONS

Tungsten RPA could improve the handling of aviation support and scalability.
There is a need for more robust AI capabilities and integration with SAP and Microsoft.
Its documentation availability on the web needs to be enhanced.
The integration for desktop automation and custom connectors requires better configuration.
There have been challenges with multi-attachment email capabilities and Citrix-based system automation.
 

Tungsten RPA Pros review quotes

VP
May 19, 2021
The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.
it_user1166328 - PeerSpot reviewer
Nov 21, 2019
The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated.
reviewer1243365 - PeerSpot reviewer
Jan 26, 2020
The drag and drop functionality is quite good.
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,129 professionals have used our research since 2012.
AC
Mar 5, 2021
The pricing of the solution is quite good.
reviewer2037681 - PeerSpot reviewer
Jan 18, 2023
Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc.
Ross Macadam - PeerSpot reviewer
May 26, 2021
The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server.
Jamil Milhem - PeerSpot reviewer
Feb 2, 2024
You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.
reviewer1220346 - PeerSpot reviewer
Mar 18, 2020
This is a stable platform and we did not encounter any big problems.
reviewer1136877 - PeerSpot reviewer
Jan 28, 2021
The OCR was quite stable and flexible.
VH
Aug 5, 2024
The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity.
 

Tungsten RPA Cons review quotes

VP
May 19, 2021
Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. 
it_user1166328 - PeerSpot reviewer
Nov 21, 2019
I'd like to see a recording function and a more simple interface.
reviewer1243365 - PeerSpot reviewer
Jan 26, 2020
The solution needs to be scalable.
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,129 professionals have used our research since 2012.
AC
Mar 5, 2021
The process discovery could be a bit better.
reviewer2037681 - PeerSpot reviewer
Jan 18, 2023
RPA technology is constantly changing, and sometimes Kofax lags behind.
Ross Macadam - PeerSpot reviewer
May 26, 2021
We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.
Jamil Milhem - PeerSpot reviewer
Feb 2, 2024
The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors.
reviewer1220346 - PeerSpot reviewer
Mar 18, 2020
It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.
reviewer1136877 - PeerSpot reviewer
Jan 28, 2021
I would like to see them further enhance the OCR, specifically in the multi-language support.
VH
Aug 5, 2024
We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker.