Executive SummaryUpdated on Dec 4, 2024
WorkFusion and Tungsten RPA are key players in the robotic process automation market. WorkFusion seems to have the upper hand with its advanced machine learning features and flexibility in deployment.
Features: WorkFusion offers features like SAP integration, advanced document processing capabilities using OCR and ML, and scalability across geographies with minimal IT impact. It provides multiple automation options including RPA Express which is free with the enterprise package. Tungsten RPA stands out in desktop automation and offers notable AI integration for data extraction, specifically excelling in web browser interactions.
Room for Improvement: WorkFusion could improve its OCR capabilities and simplify its infrastructure to make it more accessible to non-technical users. It would benefit from a codeless coding environment and better documentation for restricted regions like China. Tungsten RPA should enhance email handling capabilities, solve integration issues with systems like Java, and streamline desktop automation.
Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud deployments, offering responsive customer service with a strong support team. However, migration and upgrade processes can be cumbersome. Tungsten RPA is primarily deployed on-premises and provides quick technical support, ensuring prompt resolutions for customers.
Pricing and ROI: WorkFusion's pricing is perceived as expensive, though it brings significant efficiencies and ROI with automation. A flexible pricing model would attract smaller businesses, while volume discounts benefit larger enterprises. Tungsten RPA offers competitive pricing with perpetual and subscription-based licenses, being cost-effective due to its server-based model. Yet, Kofax's pricing can be less affordable compared to other solutions.
To learn more, read our detailed
Tungsten RPA vs. WorkFusion Report (Updated: December 2024).
