WorkFusion and Tungsten RPA are key players in the robotic process automation market. WorkFusion seems to have the upper hand with its advanced machine learning features and flexibility in deployment.
Features: WorkFusion offers features like SAP integration, advanced document processing capabilities using OCR and ML, and scalability across geographies with minimal IT impact. It provides multiple automation options including RPA Express which is free with the enterprise package. Tungsten RPA stands out in desktop automation and offers notable AI integration for data extraction, specifically excelling in web browser interactions.
Room for Improvement: WorkFusion could improve its OCR capabilities and simplify its infrastructure to make it more accessible to non-technical users. It would benefit from a codeless coding environment and better documentation for restricted regions like China. Tungsten RPA should enhance email handling capabilities, solve integration issues with systems like Java, and streamline desktop automation.
Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud deployments, offering responsive customer service with a strong support team. However, migration and upgrade processes can be cumbersome. Tungsten RPA is primarily deployed on-premises and provides quick technical support, ensuring prompt resolutions for customers.
Pricing and ROI: WorkFusion's pricing is perceived as expensive, though it brings significant efficiencies and ROI with automation. A flexible pricing model would attract smaller businesses, while volume discounts benefit larger enterprises. Tungsten RPA offers competitive pricing with perpetual and subscription-based licenses, being cost-effective due to its server-based model. Yet, Kofax's pricing can be less affordable compared to other solutions.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
I am not familiar with the exact pricing, however, it is considered pricey.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.
Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.
What are the key features?
What benefits should you look for in reviews?
In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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