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UiPath vs WorkFusion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Fortra's Automate delivers quick ROI through significant time savings, error reduction, and enhanced productivity in automating technical tasks.
Sentiment score
7.4
Organizations achieve swift ROI with UiPath, enhancing efficiency, productivity, and cost savings while reducing human task requirements and errors.
Sentiment score
7.6
WorkFusion doubled efficiency, increased accuracy, reduced errors, boosted ROI, and reallocated employees to meaningful tasks for cost savings.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
We have seen a 100% return on investment.
I have seen organizations that have been able to generate an ROI of almost 100 percent, as well as organizations that have struggled to generate even a 10 percent ROI.
If you can run bots 24 hours nonstop on it when you can run many different processes, each process can save hours, hundreds of hours of time for employees.
 

Customer Service

Sentiment score
7.4
Fortra's Automate support is praised for prompt, expert help, though some find the knowledge base and communication lacking.
Sentiment score
7.2
UiPath's customer service is knowledgeable but inconsistent in response times, with valuable online resources enriching the user experience.
Sentiment score
7.3
WorkFusion's service is praised for responsiveness and expertise, though some experienced slower responses and frequent upgrades during COVID.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
They were very helpful, addressing the issue in three hours.
The customer support from UiPath is amazing.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
 

Scalability Issues

Sentiment score
7.0
Fortra's Automate offers scalable, flexible task automation suited for enterprises, despite setup challenges and on-premises expansion limitations.
Sentiment score
7.7
UiPath provides scalable automation solutions with adaptable deployment options, supporting diverse applications and seamless expansion from few to many bots.
Sentiment score
7.3
WorkFusion is praised for its scalability and reliability, supporting various industries and both small and large enterprises effectively.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
You just need to change the number of robots for the process, and then it works very fast.
UiPath helped us revamp and upgrade our systems, making them more scalable.
 

Stability Issues

Sentiment score
7.0
Fortra's Automate is reliable, but performance may dip with large files or server connectivity issues affecting stability.
Sentiment score
7.4
UiPath is reliable, with stability influenced by environment and integration, promptly supported to resolve occasional external or integration-related issues.
Sentiment score
7.0
WorkFusion shows mixed reliability, with memory issues and downtime, but improvements and adjustments enhance performance over time.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
In the beginning, we depended on our infrastructure. However, now that we have services on the cloud, it is very stable.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
 

Room For Improvement

Fortra's Automate needs interface simplification, better integration, improved OCR, enhanced security, and more comprehensive documentation and support.
UiPath requires enhancements in scripting, stability, user experience, integration, debugging, documentation, licensing, and security features for better usability.
WorkFusion needs improved ERP integration, user interface, machine learning, OCR, support, flexibility, documentation, NLP, and processing speed.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It would be beneficial to integrate voice commands with the UI to create an Excel spreadsheet and populate a data table.
It was more accessible initially, and we could have more resources with the same license.
With UiPath, one needs the UiPath Assistant installed on every machine, which is unrealistic as many people use the same machine in the hospital.
 

Setup Cost

Fortra's Automate offers a competitive, cost-effective pricing structure per bot, appreciated for affordability and absence of hidden fees.
UiPath's pricing is high yet valuable, with discounts for large enterprises, though costly for smaller companies needing multiple licenses.
WorkFusion's pricing is considered high by some, but its capabilities may justify the cost despite limited free options.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more expensive than other automation services, but I don't deal with the financial details much.
I am not familiar with the exact pricing, however, it is considered pricey.
 

Valuable Features

Fortra's Automate offers user-friendly automation with drag-and-drop, seamless integration, strong support, affordability, and minimal coding required.
WorkFusion offers user-friendly automation, robust document recognition, scalability, and machine learning for diverse and evolving business needs.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
Our use of automation sped up the process of getting paid from insurance companies, saving us substantial amounts of money.
The right path document understanding allows me to track information not only from structured documents but also unstructured documents through artificial intelligence and machine learning techniques.
Using UiPath is very easy. Even for new users or developers who are just starting, it is easy to use.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
No ranking in other categories
UiPath
Ranking in Robotic Process Automation (RPA)
1st
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
817
Ranking in other categories
Agentic Automation (1st)
WorkFusion
Ranking in Robotic Process Automation (RPA)
15th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Process Automation (22nd), Intelligent Document Processing (IDP) (8th)
 

Mindshare comparison

As of February 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of UiPath is 24.5%, down from 26.2% compared to the previous year. The mindshare of WorkFusion is 1.5%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Navinkumar Sadasivam. - PeerSpot reviewer
Reduces the cost of digital transformation and helps our client reduce their on-premises footprint
Building automation using UiPath is easy and in most cases can be done with a single click. There is no need to write coding. We can insert and delete columns or remove duplicate frames easily. We have already implemented a couple of solutions, one of which is a maintenance automation database. The users of the database want to send emails with attached files and other artifacts, and previously this was done manually. Each day, up to 300-500 items were manually processed by 50-60 people who would navigate to a separate application, search for the file, upload it, and send the email. This was a tedious task and accuracy and reliability were questionable, requiring manual verification. This process was repeated monthly for around 10,000-12,000 items, taking around 25-30 days to complete. We automated this process and provided a high-level solution initially, which was later built, bought, and deployed. The bot we created is capable of processing 900-950 items per day, meaning that all 10,000 items can be processed within eight to ten days. This reduces the processing time by one-third and the cost from 100 to around 12 months, as we only need three to four rotational shifts to monitor the bot. Sometimes the bot may disconnect or encounter issues beyond our control, but we address these promptly to reinstate the process. This is the work we are doing in our organization. End-to-end automation is a crucial aspect of completing tasks within the specified time frame. Clients do not want to wait for extended periods, such as a month or two, and prefer to see progress at least one-third or one-fourth of the way through. This ensures that clients are not preoccupied with a single task and can focus on improving their business while also increasing accuracy. UiPath aims to provide clients with a high return on investment from both the software build and business development perspectives. This is achieved by delivering effective solutions that meet clients' needs. We are satisfied with UiPath's community. Occasionally, we encounter some queries or doubts, such as whether we should use a particular feature or MAC code, or whether we can use a certain file. While we cannot always rely on direct support for such minor issues, we found that the UiPath community can be a helpful resource. We search for similar issues that other users may have faced and posted about, and we often find solutions to our questions in a timely manner. Overall, we find the UiPath community to be effective and useful. UiPath has helped our client reduce their on-premises footprint. This decision is purely based on the client's interests and has nothing to do with our personal or company interests. Generally, clients prefer cloud integration as they want their systems to be up and running 99.9 percent of the time. However, sometimes they may opt for on-premises solutions based on the CDRT of a particular application, which refers to the sensitivity of the data involved. We have some limited automation that deals with sensitive information, such as credit-related automation, which the client cannot access. In such cases, clients may prefer an on-premises solution, but overall, cloud integration is becoming more important. With the implementation of AI, we can utilize UiPath for automation, which is more dependable. UiPath reduces the cost of digital transformation. Our clients are highly satisfied with the nearly 99 percent reduction in human error achieved through the use of UiPath. This includes both individual and team errors. However, during the development phase, some human input was necessary to create rules for the bot to follow. Any potential issues were identified and resolved during testing by our IT and testing teams. Overall, our clients are pleased with the system's reliability and performance.
Shamus Cardon - PeerSpot reviewer
It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.
We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Healthcare Company
9%
Manufacturing Company
8%
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
9%
Government
6%
Financial Services Firm
28%
Computer Software Company
14%
Government
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
We used the platform primarily for task automation, including transmitting EDR files. Additionally, we've utilized it...
What is your experience regarding pricing and costs for Fortra Automate?
The starter pack was all we needed and was reasonable. Others were either more expensive or didn't do all that I want...
Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...
What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
What is your experience regarding pricing and costs for WorkFusion?
Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a whil...
What needs improvement with WorkFusion?
For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business p...
 

Also Known As

HelpSystems Automate, Automate
No data available
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Find out what your peers are saying about UiPath vs. WorkFusion and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.