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IBM BPM vs WorkFusion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Businesses using IBM BPM reported improved efficiency, automation, and cost savings despite high costs and moderate ROI.
Sentiment score
7.6
WorkFusion doubled efficiency, increased accuracy, reduced errors, boosted ROI, and reallocated employees to meaningful tasks for cost savings.
 

Customer Service

Sentiment score
6.7
IBM BPM customer service is generally positive, with effective support, though response delays and communication issues are noted.
Sentiment score
7.3
WorkFusion's service is praised for responsiveness and expertise, though some experienced slower responses and frequent upgrades during COVID.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
 

Scalability Issues

Sentiment score
6.9
IBM BPM offers impressive scalability, efficiently managing high user volumes with varied experiences and requiring occasional careful tuning.
Sentiment score
7.3
WorkFusion is praised for its scalability and reliability, supporting various industries and both small and large enterprises effectively.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.2
IBM BPM stability varies; recent versions improve reliability, but issues remain with infrastructure, configuration, and developer expertise.
Sentiment score
7.0
WorkFusion shows mixed reliability, with memory issues and downtime, but improvements and adjustments enhance performance over time.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
 

Room For Improvement

IBM BPM needs improved customization, integration, and user-friendliness, addressing complexity and high cost with enhanced API and AI features.
WorkFusion needs improved ERP integration, user interface, machine learning, OCR, support, flexibility, documentation, NLP, and processing speed.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

IBM BPM's high costs suit large enterprises, while flexible Cloud Pak and tiered licensing offer varied pricing options.
WorkFusion's pricing is considered high by some, but its capabilities may justify the cost despite limited free options.
SAP is more expensive, but IBM BPM is very expensive.
I am not familiar with the exact pricing, however, it is considered pricey.
 

Valuable Features

IBM BPM offers integration, scalability, and low-code development with strong UI, enhancing efficiency and reducing complexities.
WorkFusion offers user-friendly automation, robust document recognition, scalability, and machine learning for diverse and evolving business needs.
The integration capabilities of IBM BPM are excellent.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
 

Categories and Ranking

IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Business Process Management (BPM) (4th), Application Infrastructure (8th)
WorkFusion
Ranking in Process Automation
22nd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Robotic Process Automation (RPA) (15th), Intelligent Document Processing (IDP) (8th)
 

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of IBM BPM is 7.6%, down from 10.8% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

SureshThota1 - PeerSpot reviewer
Good automation, stable, and scalable
The initial setup is complex, but once we have a mature framework in place, it has been working well. When deployed properly and as expected, customers are happy to use the solution. However, there is still a lot of configuration and installation taking time. IBM BPM provides a cloud-fast model, where it is possible to integrate automation of the process and where manual interaction is only necessary if automation is not available. We have implemented an ultimate installation that includes both capabilities, but some features were not enabled in the process access station. For example, I could not open KFC documents, they all uploaded, and saved the data, but could not do a profile page without manual interaction. IBM is still working on a permanent solution for this. The deployment time depends on the requirements, which can be critical, low, or medium-high. If the requirements are critical, it will take six to eight months. For medium requirements, it will take five months, and for low requirements, it will take only one month. Eight people were part of the deployment team.
Shamus Cardon - PeerSpot reviewer
It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.
We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.
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Top Industries

By visitors reading reviews
Financial Services Firm
32%
Computer Software Company
13%
Manufacturing Company
7%
Government
6%
Financial Services Firm
28%
Computer Software Company
14%
Government
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
What is your experience regarding pricing and costs for WorkFusion?
Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...
What needs improvement with WorkFusion?
For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
No data available
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Find out what your peers are saying about IBM BPM vs. WorkFusion and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.