Tungsten RPA and Pega Robotics compete in the robotic process automation category. Pega seems to have the upper hand due to its advanced workforce intelligence and extensive deployment flexibility.
Features: Tungsten RPA is recognized for its robust email preservation, integration with third-party services, and superior OCR performance. It offers a modular approach with Kofax TotalAgility for business process automation. Pega Robotics excels in end-to-end process automation, leveraging workforce intelligence for CRM and effective legacy system integration. It provides a comprehensive development environment and CRM tool integration.
Room for Improvement: Tungsten RPA needs better Java application integration, improved employee acceptance of automation to reduce job fears, and enhanced desktop automation. Pega Robotics requires better OCR capabilities, simpler initial setup, improved UI design, and better Citrix environment integration. Users also call for clearer documentation and more regional cloud presence from Pega.
Ease of Deployment and Customer Service: Tungsten RPA offers predominantly on-premises deployment with limited cloud support, impacting scalability. Pega provides flexible deployment options, including private, public, and hybrid clouds. Tungsten users are generally satisfied with technical support but note delays, while Pega's support is seen as knowledgeable and efficient.
Pricing and ROI: Tungsten RPA uses an annual subscription model, offering predictable costs and good ROI through reduced labor errors. In contrast, Pega Robotics is considered expensive, catering mainly to larger enterprises with geography-specific pricing. Despite higher upfront costs, Pega's comprehensive automation capabilities are seen as beneficial for large-scale implementations.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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