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Pega Robotic Process Automation vs Tungsten RPA comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
13th
Average Rating
7.6
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Tungsten RPA
Ranking in Robotic Process Automation (RPA)
11th
Average Rating
7.4
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 2.8%, up from 2.3% compared to the previous year. The mindshare of Tungsten RPA is 2.2%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Great for UI creation, helpful support services, and reliable
Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.
Jamil Milhem - PeerSpot reviewer
Automates browsing tasks without needing a server connection
I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce."
"They are leaders in the same industry."
"It was very smooth and very seamless to create automations."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"It is really flexible in what it can do."
"The workflow system is very intuitive."
"The solution's ability to create adapters quickly is its most valuable feature."
"User-friendly, easy to understand and has many features including the ability to track."
"The product provided all the security controls that we asked them."
"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."
"The features that we have found the most valuable are the integration of different third-party support and productivity services."
"The most valuable feature of Kofax RPA is the simplicity of automating tasks."
"The most valuable feature is the robotic process."
"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."
"Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."
"The OCR was quite stable and flexible."
 

Cons

"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"The orchestration needs to be better."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"I would like to see an enhanced auditing feature included."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"The product has some constraints and performance issues."
"The solution could use some AI integrated features."
"RPA technology is constantly changing, and sometimes Kofax lags behind."
"I'd like to see a recording function and a more simple interface."
"Exception handling needs to be improved."
"Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath."
"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."
"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "
 

Pricing and Cost Advice

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"The licensing cost is too high."
"I would rate the product's pricing a nine out of ten."
"​I was not involved in licensing and pricing, but it is worth the cost​."
"Pega is pretty costly."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"Pega Robotic Process Automation is an expensive solution."
"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."
"I give the price of the solution a six out of ten."
"Price is not a problem, because they are a competitor and we have a special rate."
"Kofax's prices are pretty reasonable."
"There is a standard license needed to use Kofax RPA and the price is reasonable."
"Kofax RPA's licensing costs are yearly and expensive."
"The cost depends on the number of licenses and the number of RPAs."
"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
Financial Services Firm
16%
Computer Software Company
12%
Manufacturing Company
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
What needs improvement with Pega Robotic Process Automation?
The solution's configuration and settings could be more comprehensive.
What do you like most about Kofax RPA?
You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.
What is your experience regarding pricing and costs for Kofax RPA?
Previously, Tungsten RPA offered perpetual licenses, but now it has a subscription-based model for more flexibility, similar to the Microsoft developer platform.
What needs improvement with Kofax RPA?
We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We d...
 

Also Known As

Pega RPA, OpenSpan
Kofax RPA, Kofax Kapow, Kapow
 

Learn More

Video not available
 

Overview

 

Sample Customers

eBay Enterprise, M&I Bank
Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita
Find out what your peers are saying about Pega Robotic Process Automation vs. Tungsten RPA and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.