Executive SummaryUpdated on Dec 4, 2024
Tungsten RPA and Pega Robotics compete in the robotic process automation category. Pega seems to have the upper hand due to its advanced workforce intelligence and extensive deployment flexibility.
Features: Tungsten RPA is recognized for its robust email preservation, integration with third-party services, and superior OCR performance. It offers a modular approach with Kofax TotalAgility for business process automation. Pega Robotics excels in end-to-end process automation, leveraging workforce intelligence for CRM and effective legacy system integration. It provides a comprehensive development environment and CRM tool integration.
Room for Improvement: Tungsten RPA needs better Java application integration, improved employee acceptance of automation to reduce job fears, and enhanced desktop automation. Pega Robotics requires better OCR capabilities, simpler initial setup, improved UI design, and better Citrix environment integration. Users also call for clearer documentation and more regional cloud presence from Pega.
Ease of Deployment and Customer Service: Tungsten RPA offers predominantly on-premises deployment with limited cloud support, impacting scalability. Pega provides flexible deployment options, including private, public, and hybrid clouds. Tungsten users are generally satisfied with technical support but note delays, while Pega's support is seen as knowledgeable and efficient.
Pricing and ROI: Tungsten RPA uses an annual subscription model, offering predictable costs and good ROI through reduced labor errors. In contrast, Pega Robotics is considered expensive, catering mainly to larger enterprises with geography-specific pricing. Despite higher upfront costs, Pega's comprehensive automation capabilities are seen as beneficial for large-scale implementations.
To learn more, read our detailed
Pega Robotic Process Automation vs. Tungsten RPA Report (Updated: December 2025).
