Pega Robotic Process Automation vs Tungsten RPA comparison

Pega and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #14 with an average rating of 7.1, while Tungsten Automation is ranked #12 with an average rating of 7.7. Pega holds a 2.9% mindshare in RPA, compared to Tungsten Automation’s 1.9% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Tungsten RPA and Pega Robotics compete in the robotic process automation category. Pega seems to have the upper hand due to its advanced workforce intelligence and extensive deployment flexibility.

Features: Tungsten RPA is recognized for its robust email preservation, integration with third-party services, and superior OCR performance. It offers a modular approach with Kofax TotalAgility for business process automation. Pega Robotics excels in end-to-end process automation, leveraging workforce intelligence for CRM and effective legacy system integration. It provides a comprehensive development environment and CRM tool integration.

Room for Improvement: Tungsten RPA needs better Java application integration, improved employee acceptance of automation to reduce job fears, and enhanced desktop automation. Pega Robotics requires better OCR capabilities, simpler initial setup, improved UI design, and better Citrix environment integration. Users also call for clearer documentation and more regional cloud presence from Pega.

Ease of Deployment and Customer Service: Tungsten RPA offers predominantly on-premises deployment with limited cloud support, impacting scalability. Pega provides flexible deployment options, including private, public, and hybrid clouds. Tungsten users are generally satisfied with technical support but note delays, while Pega's support is seen as knowledgeable and efficient.

Pricing and ROI: Tungsten RPA uses an annual subscription model, offering predictable costs and good ROI through reduced labor errors. In contrast, Pega Robotics is considered expensive, catering mainly to larger enterprises with geography-specific pricing. Despite higher upfront costs, Pega's comprehensive automation capabilities are seen as beneficial for large-scale implementations.

To learn more, read our detailed Pega Robotic Process Automation vs. Tungsten RPA Report (Updated: January 2025).

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten RPA

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of January 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.4%, up from 1.0% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.9%, up from 2.2% compared to the previous year. The mindshare of Tungsten RPA is 1.9%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at Software Greenhouse

Can automate several processes with only one bot and is easy to implement, administer, and use

We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly. We can automate several processes with only one bot, so it's much cheaper than other products where you need to buy additional licenses. We need a good value for our automation. The other solutions might be more robust, but Automate is perfect for us because we're not a large enterprise.

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VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Great for UI creation, helpful support services, and reliable

Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"It gives us a central place to schedule tasks and run them distributed."

"The pricing is excellent. I would give them perfect marks in that regard."

"The ability to connect to websites and pull data is the solution's most valuable feature."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"I actually quite liked the no-coding functionality."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

More Fortra's Automate pros

"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."

"It is a good and matured solution."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

"The initial setup is pretty easy and quite fast."

"The tech support is highly available and there is plenty of online training available."

"The platform's most valuable feature is the ability to perform most tasks reliably. It efficiently integrates with other systems and automates various tasks."

"They are leaders in the same industry."

"The most valuable features are the loops to lookup tables to read the data."

More Pega Robotic Process Automation pros

"Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."

"It is stable and scalable."

"The most valuable feature of Kofax RPA is the simplicity of automating tasks."

"The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."

"The pricing of the solution is quite good."

"The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."

"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."

"The product provided all the security controls that we asked them."

More Tungsten RPA pros

Cons

"The OCR for Hebrew text needs to be improved."

"The interface could be more user-friendly and easier to navigate."

"The documentation is not that great."

"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"The solution has a very weak knowledge base."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

More Fortra's Automate cons

"You cannot use a two-dimensional array to read the data."

"It's difficult not knowing when alerts will arrive."

"Pega Robotic Process Automation scalability is too low."

"The OCR capabilities of the solution could be improved."

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."

"Rule versioning and deployment to enable parallel development could still be improved"

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."

"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

More Pega Robotic Process Automation cons

"Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution."

"I'd like to see a recording function and a more simple interface."

"The product has some constraints and performance issues."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"The technical support must be improved."

"The solution needs to be scalable."

"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."

"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

More Tungsten RPA cons

Pricing and Cost Advice

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"It comes with a package that costs approximately $20,000 USD per year."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

More Fortra's Automate pricing and cost advice

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"I was not involved in licensing and pricing, but it is worth the cost."

"Pega is pretty costly."

"The licensing cost is too high."

"Pega Robotic Process Automation is an expensive solution."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I would rate the product's pricing a nine out of ten."

"The cost depends on the number of licenses and the number of RPAs."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

"The solution’s license is not expensive."

"Kofax RPA's licensing costs are yearly and expensive."

"Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."

"I give the price of the solution a six out of ten."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"Price is not a problem, because they are a competitor and we have a special rate."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

15%

Healthcare Company

Manufacturing Company

Financial Services Firm

30%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

We used the platform primarily for task automation, including transmitting EDR files. Additionally, we've utilized it...

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What is your experience regarding pricing and costs for Fortra Automate?

The starter pack was all we needed and was reasonable. Others were either more expensive or didn't do all that I want...

See all answers

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

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What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

See all answers

What needs improvement with Pega Robotic Process Automation?

The solution's configuration and settings could be more comprehensive.

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...

See all answers

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...

See all answers

Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 48% of the time

UiPath vs Fortra's Automate

Compared 36% of the time

Automation Anywhere vs Fortra's Automate

Compared 7% of the time

Blue Prism vs Fortra's Automate

Compared 4% of the time

MOVEit vs Fortra's Automate

Compared 4% of the time

More Fortra's Automate Competitors

UiPath vs Pega Robotic Process Automation

Compared 55% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 17% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 16% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 9% of the time

Pega CRM vs Pega Robotic Process Automation

Compared 3% of the time

More Pega Robotic Process Automation Competitors

UiPath vs Tungsten RPA

Compared 38% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 11% of the time

Blue Prism vs Tungsten RPA

Compared 10% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 8% of the time

Automation Anywhere vs Tungsten RPA

Compared 5% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

Fortra's Automate

January 2025

Download Fortra's Automate product report

Buyer's Guide

Pega Robotic Process Automation

January 2025

Download Pega Robotic Process Automation product report

Buyer's Guide

Tungsten RPA

December 2024

Download Tungsten RPA product report

Also Known As

HelpSystems Automate, Automate

Pega RPA, OpenSpan

Kofax RPA, Kofax Kapow, Kapow

Learn More

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Fortra

Video not available

Pega

Tungsten Automation

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

eBay Enterprise, M&I Bank

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten RPA

January 2025

Free Report: Pega Robotic Process Automation vs. Tungsten RPA

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