Compare Automation Anywhere vs UiPath

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

IQ Bot

Synergy

UiPath

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

UiPath Process Mining

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Popular Solutions

118 reviews

14 reviews

3 reviews

279 reviews

UiPath Process Mining

19 reviews

UiPath Document Understanding

51 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Educational Organization

20%

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neethushree S
QA in RPA at Merck Group

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Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
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Review 1 of 2

Rahul Sharma.
Associate at JPMorgan Chase & Co.
I was in the working group of my firm, and we were onboarding UiPath Process Mining as a product. The use cases for...
Read full review of UiPath Process Mining »
José Arthur Brasileiro
General Director | CEO at Virtual Think Tecnologia & Negócios
We use UiPath Document Understanding to extract insurance document data related to vehicle accidents in a pilot...
Read full review of UiPath Document Understanding »
Deepak Digar.
QA Manager at Quorum Software
UiPath is used for a couple of workflow-related activities. We use it for onboarding and other HR tasks. When an...
Read full review of UiPath Test Suite »
Utpal Shah
Manager, Digital Practice at Quess
I mainly use UiPath Orchestrator to run and manage robot tasks. Initially, I mainly focus on scheduling and...
Read full review of UiPath Orchestrator »
HARSHAD JADHAV
Sr. RPA Developer at Capita
I am an RPA developer and I work with UiPath in that capacity. Our current use case involves the automation of a...
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Review 1 of 5

Customer Service

Nadeem Bashir
Technical Analyst at a computer software company
I've never contacted technical support.
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Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at ActivEdge
Automation Anywhere (AA) has very good technical support.
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
We are yet to use technical support.
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Amarjeet Kamble
Senior Manager at a financial services firm
Technical support is quite responsive. Very rarely do I need to connect with the team, however, if I need to reach...
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Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Anonymous User
VP Corporate Finance Systems at a financial services firm
The technical support is very good. We are very happy with them. It takes them time, but they do get results.
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Dhiraj Dedhia
Sr. RPA Consultant at Thirdware Solution Ltd.
I would rate my experience with technical support as four out of ten, due to a lack of responsiveness and the quality...
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Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
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Brian Walling
Global IT Director at a computer software company
We didn't use Automation Anywhere's technical support, even for deployment. We read and learned what we needed to...
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Anonymous User
Digital Transformation Specialist at a healthcare company
Technical support is very good.
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Anonymous User
RPA Developer at a performing arts
They provide technical support.
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Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
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Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
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Saurabh Soni
Manager at a financial services firm
I have used the technical support a lot of times. It has improved a lot. The response time has been very good. We...
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
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Anonymous User
Delivering Digital Workforce at a retailer
This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue,...
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Kelvin Chee Khai Loon
System Developer at PKT Logistics Group Sdn. Bhd.
The customer service is fantastic and they always provide reliable feedback and help.
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Anonymous User
RPA Developer at a pharma/biotech company
I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for...
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Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
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Farid Karmadi
Site Operations Coordinator at a retailer
We have not contacted the technical support because we have not had issues. My manager works our customer success...
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Joel Samuel
Manager at a comms service provider
The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as...
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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Anonymous User
IT Consultant at ITC Infotech
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Pazhanivelu K.
RPA Developer at Nokia Corporation
For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am...
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Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
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Anonymous User
Sr. software engineer at Accenture
I did not need to reach out to the service team myself, but the development team seemed to have no complaints.
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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Shantanu Devlekar
RPA Developer at OMFYS Technologies India Pvt.Ltd
If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The...
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Review 1 of 30

Madison McMahon
Senior RPA Dev at Aeyon
Their support is great. There are so many resources available online. There is UiPath Academy, and there is the...
Read full review of UiPath »
Tanweer-Alam
Senior Manager Talent Acquisition at Genpact
Technical support has been pretty good and we have a direct contact who is very responsive. It sometimes takes a day...
Read full review of UiPath »
Kirk Grimsley
RPA Lead Developer at a financial services firm
I have worked with technical support a little bit. I would say they are decent to good. They have been timely...
Read full review of UiPath »
Sumesh Gansar
Product Marketing Manager at a tech vendor
The technical support staff is brilliant. They are very knowledgeable and very quick when it comes to addressing our...
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Saro Karisa
CMO at THE BLEC
I always go to the UiPath community to get answers, so I've never spoken to technical support.
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Nuno Brás
Senior Consultant at Everis
I rate the product's technical support team with a lower number since I have seen some delays in response from their...
Read full review of UiPath Orchestrator »
Rahul Sharma.
Associate at JPMorgan Chase & Co.
The solution's technical support is great. We were sometimes confused because it's a fairly new product with no...
Read full review of UiPath Process Mining »
Rajesh Hegde
Vice President International Business at conneqt
The support from UiPath Process Mining is good.
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Sravan G
Senior Project Manager at Resolve Technology, Inc.
We have a dedicated account manager as our primary point of contact for any support we require.
Read full review of UiPath Document Understanding »
Anonymous User
Hyperautomation Architect at a insurance company
I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools...
Read full review of UiPath Process Mining »
Harshit Goyal
Intelligent Robot Developer at a computer software company
The UiPath support team is there to help us to onboard stuff faster. It helps us achieve our business objectives...
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Brad Henderson
Supervisor Automation Development at ConocoPhillips
We've had a little bit of back and forth whenever we have an issue and some of the solutions we got back were pretty...
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Rahul Kumar Khatawani
Senior Software engineer at Wipro Technologies
I have spoken a number of times with the UiPath product team. Initially, we were not able to use Excel, so we...
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Anonymous User
RPA Developer & Consultant at a tech services company
When we open a case, they are very interested, but technically it takes some time to get in touch with higher-level...
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Nancy Huff
Lead Process Analyst at ACT
We have not used UiPath technical support.
Read full review of UiPath »
Dheeraj S
Sr rpa developer at a tech services company
Technical support does not always provide a proper solution to our problems. Instead of providing an actual solution...
Read full review of UiPath Document Understanding »
Kaumudi Gunatilaka
Tech Lead RPA at Dilmah Ceylon Tea Company
Support is somewhat dependent on the presence of a distributor in our region. Dealing with issues often involves...
Read full review of UiPath »
Ashok_Reddy
RPA Lead Consultant (Developer/ TL/Architect) at Eway LLP
They provide very good support. They support the technology very well.
Read full review of UiPath Test Suite »
Anonymous User
Automation Program Manager at a consultancy
Our experience with its technical support is quite satisfactory. I would rate it nine out of ten.
Read full review of UiPath Document Understanding »
Anonymous User
Software Engineer at a tech vendor
We have not had any issues with UiPath technical support. They've helped us a lot and have provided a lot of input,...
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Anonymous User
Works at a tech services company
Customer service has been great so far. We have received answers to all of our questions quickly.
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Josh Capra
Software engineer at State of New York
Most of the technicians I've worked with have been very helpful. Even if they don't have the answers, they're usually...
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Anonymous User
Robotic Process Automation Consultant at a computer software company
I rate UiPath support four out of 10. Their support has degraded badly. Presently, they are mainly focused on closing...
Read full review of UiPath Document Understanding »
VinaySharma2
Senior Software Engineer at Accenture
I would give a 10 out of 10 to customer support. If you have any queries you can post them to the community. Last...
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Robyn Albert
Assistant VP of Robotics at Open Logix
A UiPath consultant assisted us with our PoC, and the experience was incredible. They were really wonderful. The...
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Anonymous User
Business Process Improvement Analyst at a insurance company
I rate UiPath support eight out of 10. We receive good support from UiPath when we need it.
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Swaroop Kumar Sahu
RPA Developer at Danfoss
Whenever we get stuck on something and are not able to proceed, then we get in touch with UiPath, who will help us...
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Anonymous User
Automation Engineer at a consultancy
I have had to reach out a few times to support, especially when I started and was trying to find my way around the...
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FlorentSalendres
Senior Consultant at a consultancy
It is a great technologic company, but they are also customer focused. I just drop an email, and during the day, I...
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Idhayan Kumaresan
Solution architect at Incite corp
Our company purchased premium support so we have a dedicated technician available whenever we need help. Responses...
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Review 1 of 30

Technical Support

No Data Available

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