Compare Automation Anywhere vs UiPath

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

IQ Bot

Synergy

UiPath

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

UiPath Process Mining

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Popular Solutions

115 reviews

14 reviews

3 reviews

287 reviews

UiPath Process Mining

19 reviews

UiPath Document Understanding

50 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sunilkumar Venugopal
Head of RPA Team at Olam International
We use the solution mostly for supply chain management. We use it for invoice processing and bill of lading.
Read full review of IQ Bot »
Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
Read full review of BotFarm »

Review 1 of 2

José Arthur Brasileiro
General Director | CEO at Virtual Think Tecnologia & Negócios
We use UiPath Document Understanding to extract insurance document data related to vehicle accidents in a pilot...
Read full review of UiPath Document Understanding »
Rahul Sharma.
Associate at JPMorgan Chase & Co.
I was in the working group of my firm, and we were onboarding UiPath Process Mining as a product. The use cases for...
Read full review of UiPath Process Mining »
Deepak Digar.
QA Manager at Quorum Software
UiPath is used for a couple of workflow-related activities. We use it for onboarding and other HR tasks. When an...
Read full review of UiPath Test Suite »
Utpal Shah
Manager, Digital Practice at Quess
I mainly use UiPath Orchestrator to run and manage robot tasks. Initially, I mainly focus on scheduling and...
Read full review of UiPath Orchestrator »
HARSHAD JADHAV
Sr. RPA Developer at Capita
I am an RPA developer and I work with UiPath in that capacity. Our current use case involves the automation of a...
Read full review of UiPath »

Review 1 of 5

Customer Service

Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
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Vatsal Shah
Project Manager at Nine A Business Connect
If we are stuck anywhere, their technical team is always available. We have raised one or two issues with them and...
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Sunilkumar Venugopal
Head of RPA Team at Olam International
Tech support is one of its primary features, far better than the other RPA tools. We have been able to fix some big...
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Gokul Solai
CEO at Novatio
Technical support is good. You don't have to reach out to them very often. The new layers are great. The services you...
Read full review of Automation Anywhere »
Neethushree S
QA in RPA at Merck Group
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
Read full review of IQ Bot »
RohitShetty
Product Owner at BHP
They are quite good. I would rate them an eight out of ten.
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Juan Polania
Specialist at Bancolombia
The technical support is good.
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MaheshPulipaka
Sr. Manager at Avenir Digital
More than the technical support, we have been relying on presale support. In the future, we might need the technical...
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Anonymous User
Developer at a manufacturing company
We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. One...
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Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
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Kelvin Chee Khai Loon
System Developer at PKT Logistics Group Sdn. Bhd.
The customer service is fantastic and they always provide reliable feedback and help.
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Anonymous User
Manager, Administrator of Strategy Team at a computer software company
We are getting technical support as a consulting service. Automation Anywhere Japan is doing the technical part of...
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Martin Janečka
CEO at Innovation Anywhere
Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit...
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Partha Das
RPA Technical Lead at a energy/utilities company
I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is...
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Manish Kumar
Software Engineer at a energy/utilities company
From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.
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Logeshbabu Jothy
Head Transformer at FLSmidth
I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the...
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Bvs Siva
Architect at a computer software company
We don't have very many issues so we have rarely used technical support. I would say that my experience with them has...
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Anonymous User
Associate Vice President at a computer software company
The technical support has been good in my experience. However, you need to use the latest version to get the right...
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
We have a direct point of contact for technical support, although there are limitations. In some instances, the...
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Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
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Rithwik Neelam
Senior software Engineer at a comms service provider
Overall the support and customer support areas need to be improved.
Read full review of BotFarm »
Anonymous User
Director of Global Automation at a tech services company
We have been doing everything on our own. We haven't had to reach out to technical support for assistance just yet.
Read full review of IQ Bot »
Prabir Roy
Manager at Eli Lilly and Company
The technical support for this solution is pretty good. The turnaround time is good, as well as the response. The...
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Shashikumar Kasarla
MTS IV Consultant at a comms service provider
The technical support is good. When we open tickets, we immediately receive a response. In some cases, we make...
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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Kishor Namburu
Head Of Information Technology at SAISOFT
I rate Automation Anywhere support eight out of ten. We get support from local partners. It's good.
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Anonymous User
Senior Director, Digital Transformation at a financial services firm
Technical support is the one thing that has been fantastic. Initially, when we had all these issues, we had some...
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Anonymous User
Developer at ITC Infotech
We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be...
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Brian Walling
Global IT Director at a computer software company
We didn't use Automation Anywhere's technical support, even for deployment. We read and learned what we needed to...
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AlexCummins
Head of Applications at Hays
Technically, we may not get answers the first time but we do get answers eventually. The customer success managers,...
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Review 1 of 30

Vijay Nagendra Sai
RPA Junior Consultant (ELT- L1) at Ennuviz LLc
I rate UiPath support eight out of 10.
Read full review of UiPath »
Praveen KumarN
Lead automation engineer at Dentsu
UiPath has one of the strongest community setups. It is really good.
Read full review of UiPath Orchestrator »
JasonSmith5
Process improvement specialist at The Co-operators
I have not utilized technical support because that is handled by other team members.
Read full review of UiPath »
Ronei Marton Lima
Senior Solution Partner at AOXTI CONSULTING
I rate UiPath's support an eight out of ten. When we call their support team, they always solve our problems. That's...
Read full review of UiPath Document Understanding »
Doug Shannon
Global intelligent automation leader at a pharma/biotech company
UiPath's support is fair. You do get some support from their overall offerings. Their sales folks work with your...
Read full review of UiPath Test Suite »
Januka Liyanage
Functional Consultant at a tech vendor
The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the...
Read full review of UiPath »
Zulfikar Yusufali
Developer at Brookfield Properties
The Community is great and operates similarly to Stack Overflow's community. Users have their own niche knowledge and...
Read full review of UiPath »
Michael-Peters
RPA Architect at Symrise
The USA support is okay. I would rate them a seven out of ten. Their support in Europe is good or very good if you...
Read full review of UiPath »
Nirasha Wijepala
Robotic Process Automation Engineer at Sri Lanka Telecom
UiPath has a good community. If we have a problem, we can resolve almost all of our problems through the information...
Read full review of UiPath »
Andres Da Silva
Quality assurance engineer at ChenMed LLC
I haven't had to reach out to their technical support or work with them. But during the research that I needed to do,...
Read full review of UiPath »
Jimmy Vu
Software Developer at a construction company
UiPath's support is great.
Read full review of UiPath »
Atul Trikha
Account Chief Technologist at Peraton
UiPath Document Understanding's support is always ready and helpful.
Read full review of UiPath Document Understanding »
Noel Neuwirth
Reliability and asset management architect at Skookum Contract Services
Our experience with UiPath's technical support has been really good. We get great responses to tickets when we need...
Read full review of UiPath »
Anonymous User
Works at a tech services company
Customer service has been great so far. We have received answers to all of our questions quickly.
Read full review of UiPath »
Jeroen Van Smaalen
Senior RPA Consultant at a tech services company
Technical support has been pretty good. I get a quick response and it's usually constructive. I manage to fix my own...
Read full review of UiPath »
Anonymous User
Technology lead - Intelligent Automation at a educational organization
I have had limited contact with UiPath support, which says something about the product.
Read full review of UiPath »
Michal Duda
Senior Automation Developer at a healthcare company
The solution has exceeded my expectations over the last few months and technical support overall has been great. The...
Read full review of UiPath »
Anonymous User
IT Manager at a mining and metals company
We have used UiPath Academy. In fact, we've actually referred our citizen developers there. On a scale of one to five...
Read full review of UiPath »
Brandon Sotelo
Commercial Manager at a tech vendor
Technical support has been great. Whatever my query is, they are able to answer it.
Read full review of UiPath »
Anonymous User
Sr Digital Transformation Consultant at a tech services company
I haven't used the technical support.
Read full review of UiPath »
Leena Khedkar
Works at Reli
We have used technical support when I had some issues installing the system. I am looking for ways to get the...
Read full review of UiPath »
Ankesh Sinha
Senior Analyst at a tech services company
There are multiple channels where we can reach out to them. One of those channels is the Community Forum, which is...
Read full review of UiPath »
Manoj Choudhary
Tech Lead in RPA Offerings at Peraton
Before using UiPath Academy, we used the customer support to answer our initial questions.
Read full review of UiPath »
Anonymous User
Director of Software Engineering at a financial services firm
It can take a long time to get a response from technical support. They have to go through multiple hoops to get a...
Read full review of UiPath »
Anonymous User
Application Developer at a wholesaler/distributor
The technical support for this solution is great. They're responsive, and always willing to help. We got...
Read full review of UiPath »
Anonymous User
RPA Architect at a consultancy
The customer service and support provided by UiPath have been quite good. Particularly in a production environment...
Read full review of UiPath Orchestrator »
Sam Clarke
Senior Associate at a financial services firm
I have not used them directly.
Read full review of UiPath »
Anonymous User
Director - Enterprise Digital Solutions at a tech services company
I have not had contact with technical support.
Read full review of UiPath Process Mining »
Parvez Mohammad
RPA Architect at AXA Equitable
We did have the opportunity to use UiPath Academy RPA training. On a scale from one to five where five is the most...
Read full review of UiPath »
Nayeem Mohammed
Program Manager - IA at Proven Consult
Support from UiPath is easy. We have not had any challenge in terms of getting their assistance.
Read full review of UiPath Process Mining »

Review 1 of 30

Technical Support

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