Compare AvePoint vs Veeam Software

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Popular Solutions

AvePoint Cloud Backup

8 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

Veeam Data Platform

72 reviews

Veeam Backup for Microsoft 365

26 reviews

Veeam Agent for Microsoft Windows [EOL]

9 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hendrik Belitz
Owner at Innovation through understanding
We use the product to back up cloud data from custom cloud solutions or Microsoft 365 services.
Read full review of AvePoint Cloud Backup »
Mohd Azhar Uddin
Microsoft Modern Workplace Solution Architect at Novartis Pharmaceuticals
We use AvePoint FLY mostly for migration and M&A-related activities. Other than that, we use it to do small things...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »

Review 1 of 3

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Charles Daou
Senior system Engineer at Soft Flow
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)

Read full review of Veeam Backup for Google Cloud »

Review 1 of 5

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 11

MehmetAksoy
System Administrator at Gates Corporation
I do not need to contact customer support, as the solution works well and meets our needs.
Read full review of Veeam Backup for Microsoft 365 »
Yahya Hossam
Network Consulting Engineer at SKY DATA Integrated Solutions & IT Services
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data...
Read full review of Veeam Data Platform »
SigfridCecillon
Director at Arsium
The customer service and support are quite good.
Read full review of Veeam Data Platform »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
Stefan Schneider
Lead Engineer Storage at Abraxas Informatik AG
Their technical support is great. I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at Thaba Chweu
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support in Veeam is good. It usually doesn't fail you. If you face any issues, the response times are good...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
System Engineer at a healthcare company
Customer Service: It's excellent. Technical Support: It's just below excellent.
Read full review of Veeam Data Platform »
Denis Beaumont
General Manager at a computer retailer
The administrative support team is located in Atlanta, and they have plenty of bilingual staff who can interact with...
Read full review of Veeam Cloud Connect [EOL] »
Reinhard Geißler
CEO at a educational organization
Technical support from Veeam is great. You don't want to have an issue, however, if you do, they can help you really...
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Engineer at a local government
Customer Service: Very good. Technical Support: I've not had any issues with technical support who are very competent...
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Anonymous User
Senior Solution Architect at a comms service provider
The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and...
Read full review of Veeam Data Platform »
Anonymous User
BSS Platform Team Leader at a comms service provider
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Wai Loh
Solutions Architect at Computer Land Malaysia
The solution's technical support is satisfactory. I rate the technical support an eight out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Architect
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
Read full review of Veeam Data Platform »
RobertWilliams
Systems Administration at Camosun College
I have used technical support in three or four cases. They were able to help me. They are pretty good. I would rate...
Read full review of Veeam Data Platform »
Anonymous User
President & CEO at a tech services company
Customer Service: The level of customer support is excellent. Technical Support: The support personnel are very...
Read full review of Veeam Data Platform »
Ahmad Dhamiri Muhammad Farhan
System Engineer at HeiTech Padu Berhad
So far, the support team has proven valuable in providing effective solutions and useful guidance.
Read full review of Veeam Data Platform »
Nisham AK
System Engineer at Global Business Solutions
The technical support team can resolve all technical queries. However, it could be improved in terms of response time.
Read full review of Veeam Data Platform »
Mohammad HassanJaghel
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
Jahan Zaib
Head IT manager at mksons
We use the community edition. The problem I've faced in the community edition is that the community edition always...
Read full review of Veeam Data Platform »
Randall Carter
Senior Technical Consultant at a tech services company
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person...
Read full review of Veeam Data Platform »
Anonymous User
Senior IS/IT Consultant, Backup D/R Specialist at a tech company
It provides the maximum level of support.
Read full review of Veeam Data Platform »
Anonymous User
Senior IT Engineer at a tech services company
Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is...
Read full review of Veeam Data Platform »
Carlos Arriaga
Technical Manager at GRUPO LOGON, S.A. DE C.V.
The product is stable and takes care of everything we need. We've only had to ask for support a few times, but each...
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a tech services company
I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with...
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The technical support is very good, and I think it's one of the best. The response time is very quick.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

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