Compare BeyondTrust vs SailPoint

BeyondTrust

Based on 118 reviews.

SailPoint

Based on 69 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Endpoint Privilege Management

Aera Energy LLC, Care New England, James Madison University

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

BeyondTrust Password Safe

Aera Energy LLC, Care New England, James Madison University

BeyondTrust DevOps Secrets Safe

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

BeyondTrust Remote Support

3 reviews

BeyondTrust Endpoint Privilege Management

10 reviews

BeyondTrust Password Safe

11 reviews

SailPoint Identity Security Cloud

23 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gary Jolley
PAM Architect at GCA
It is used primarily to adhere to SOC compliance and to provide what we call user/administrator segregation. We are...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at MICRODYN AG
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Hahn Rolf
CEO at MICRODYN AG
We use the tool for vendor access, providing secure vendor access to manage systems. Most of our use cases involve...
Read full review of BeyondTrust Privileged Remote Access »
Prashant Uppuluri
Solution Architect at FVC
I have experience with BeyondTrust as a solution where I have deployed PasswordSafe, VRA, and other products in the...
Read full review of BeyondTrust Endpoint Privilege Management »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm

Read full review of Leiberman RED Identity Management [EOL] »

Review 1 of 5

Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
We are proposing automated automation solutions like automatic JML processes, automation of different use cases,...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Vinay Dabas
Senior Sales Engineer at ForgeRock
I would rate support as nine out of ten. Technical support is good and has improved over time. At one point, most of...
Read full review of BeyondTrust Password Safe »
Sean Rall
Lead Developer at a computer software company
They are very technical. I have only engaged with support twice when we were migrating from an older appliance to a...
Read full review of BeyondTrust Privileged Remote Access »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.
Read full review of BeyondTrust Remote Support »
SteveJenovai
Sr Technical Product Manager (Sr. Consultant at Computronix) at Computronix
Technical support is pretty solid. There's probably a little bit of room for improvement, however, we can get help...
Read full review of BeyondTrust Privileged Remote Access »
Chella Chalapathi
Senior Technical Program Manager at Infosys
The support team who are interfacing with us, are excellent. They are on time for any response, but probably what I...
Read full review of BeyondTrust Remote Support »
Akash Jogbond
Team Lead at Foresight Software Solutions
I've used technical support in the past. The product was initially developed by Avecto. Then BeyondTrust purchased...
Read full review of BeyondTrust Endpoint Privilege Management »
Marlin B Pohlman
Consultant at Visdom
So far, the technical support has been good. We haven't had problems with the support and we haven't needed it much.
Read full review of BeyondTrust Endpoint Privilege Management »
Hartmann OLLIVIER De MONTAGUERE
IT Messaging Collaboration L3 Consultant at ATLANSE (missioned at BNP Paribas CIB)
I would rate technical support a three out of five. They take too long to fix issues, but that could be the fault of...
Read full review of BeyondTrust Password Safe »
Kazi Ibrahim Khalil
Senior Executive (Cyber Security) at SSL
Our company will be contacting the product's technical support soon.
Read full review of BeyondTrust Privileged Remote Access »
Chase Cole
Sr. Systems Administrator at Rayburn Country Electric Cooperative, Inc.
The technical support has been okay. There have not been too many inquiries. I have asked questions from a developer...
Read full review of BeyondTrust Privileged Remote Access »
Charles Newman
Architect at a tech services company
Customer service and support are great!
Read full review of BeyondTrust Password Safe »
Brenda Baloyi
Network Engineer at Wire Speed Systems`
Whenever we log a support ticket, the support persons respond very promptly. They are very quick.
Read full review of BeyondTrust Password Safe »
Adrian Szwejkowski
Global Endpoint Manager at a manufacturing company
Technical support has been very valuable. We are happy with the level of support.
Read full review of BeyondTrust Remote Support »
Anonymous User
Desktop Support Specialist at a educational organization
Their technical support is top notch, although we have only used them a little. This product just works. I wish we...
Read full review of BeyondTrust Remote Support »
Anonymous User
Senior Solutions Engineer at a tech services company
I would give technical support a rating of 10/10. They are 100% U.S. based in Austin Texas. Their guys are top notch.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Information Security & PreSales Officer at a tech services company
Until now, there hasn’t been local direct support in Australia, so any support has to be raised via email and there...
Read full review of BeyondTrust Endpoint Privilege Management »
PeterNguyen
PAM Consultant at a insurance company
Their documentation is not very detailed. A lot of time, we have to go through their professional service. We do get...
Read full review of BeyondTrust Password Safe »
Anonymous User
Team Lead, Network Infrastructure Business at a tech services company
We have been in touch with technical support and we are satisfied with them.
Read full review of BeyondTrust Endpoint Privilege Management »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
Anonymous User
Sr Cyber Security Manager at Honeywell International Inc.
We have a dedicated TAM. We have a dedicated technical manager who helps us with any questions or deployment issues....
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Manager at a consultancy
The support that we have from BeyondTrust is good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Senior Account Executive at a tech services company
The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support...
Read full review of BeyondTrust Remote Support »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Juma Alshehhi
System Administrator at MOI
The solution's technical support is good.
Read full review of BeyondTrust Endpoint Privilege Management »
MARK BRANDON
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
I don't know of any interaction with technical support. I've never reached out to them in the past.
Read full review of BeyondTrust Remote Support »
Kevin Baldwin
PC Technician at Cape Fear Community College
We rarely need support for anything, but when we do, they are on it and always helpful.
Read full review of BeyondTrust Remote Support »
Anonymous User
General Manager, Head of Information Security at a tech services company
While I've never been in touch with technical support, my team has in the past. They can improve their services....
Read full review of BeyondTrust Endpoint Privilege Management »
Prithivi R.
Lead consultant at Aujas cybersecurity
I rate BeyondTrust support an eight out of ten. We are still in the initial stage, so we are building servers and...
Read full review of BeyondTrust Privileged Remote Access »
Milos Tolpa
IT Engineer at FormatPC
The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market...
Read full review of BeyondTrust Remote Support »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »

Review 1 of 30

Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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