Compare Bitdefender vs BlackBerry

Bitdefender

Based on 140 reviews.

BlackBerry

Based on 87 reviews.

Latest Research

Buyer's Guide

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

March 2020

BlackBerry Cylance Cybersecurity vs. Bitdefender GravityZone EDR

Updated: March 2020

Buyer's Guide

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

March 2020

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

Updated: March 2020

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

BlackBerry Cylance Cybersecurity

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

Popular Solutions

Bitdefender GravityZone EDR

22 reviews

Bitdefender GravityZone Enterprise Security

17 reviews

GravityZone Business Security

5 reviews

BlackBerry Cylance Cybersecurity

15 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

5 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

11%

Government

Financial Services Firm

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin Mabry
CEO at Sentree Systems, Corp.
We are using the recent, most current version. I use it for security purposes of the endpoints and primarily use it...
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
We send it to many customers. It would be some customers in the government sector, some of them in manufacturing,...
Read full review of Bitdefender GravityZone XDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We offer Bitdefender GravityZone Ultra to our clients. GravityZone Ultra has features such as encryption. I can do...
Read full review of Bitdefender GravityZone EDR »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
Bitdefender GravityZone Ultra Plus is an endpoint solution.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
I'm communicating with the local team in the Philippines, and I just installed the solution on my endpoint devices....
Read full review of Bitdefender MDR »

Review 1 of 5

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

Arthur Muruga
System Administrator at Access Techy Limited
The technical support is satisfactory.
Read full review of Bitdefender GravityZone Enterprise Security »
Giuliano Souza
CEO e DPO at Souza Tecnologia
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
We've reached out to Bitdefender when a company has had some issues. They've done whatever research needs to be done,...
Read full review of Bitdefender GravityZone XDR »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
The technical support is good. It is as good as Kaspersky’s technical support. I rate the technical support an eight...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Subbu Madhira
CEO at OmniNet Systems
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
Michael-Ndwiga
I.T Business Support Officer at City Eye Hospital
We contacted customer service and support with two issues.
Read full review of GravityZone Business Security »
Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
The technical support is quite impressive. They excel in self-defense and hybrid approaches, providing responsive...
Read full review of Bitdefender GravityZone Enterprise Security »
STAVROS NANOPOULOS
Chief Executive Officer at Razor Technology Consultants
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Muhammad-Imran
Network administrator at Al Hussan Group
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
Co-Founder & Managing Director at a tech services company
My experience with Bitdefender support has been good so far.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all....
Read full review of Bitdefender GravityZone EDR »
Maria João Teixeira
Commercial Manager at Ingecom
I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Junior Network Engineer at a tech services company
I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
The speed of technical support should be addressed.
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at CSToday
The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Fernando_Silva
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Mihail Andries
CISO at BRD-Groupe Societe Generale SA
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had...
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
Technical support is very knowledgeable. You open a ticket with them and they reply to you within two hours. They...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Saranjit Kainth
Head of IT at a tech services company
The solution's technical support team has been very, very helpful.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Gerente General at a computer software company
I rate the technical support of Bitdefender GravityZone Ultra Plus a five out of five. They are very good.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Solutions Specialist at a tech services company
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Mohamadi ZONGO
IT Manager at WAHO
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »

Review 1 of 30

HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of BlackBerry Cylance Cybersecurity »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Technical Support

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